Service Innovation Case Studies and Presentations from The Lumina Foundation, Center For American Progress Convening

“Trading Zone”: Higher Education Performance,   Jim Spohrer,  Director IBM University Programs

Observations on Service Science  and NRC Report, Bill Massy, Professor Emeritus-Education & Business Administration, Stanford University

Service Performance in Healthcare:

Performance Measurements in Healthcare,  Louis Freund, Professor and Director, Graduate Program in Human Factors/Ergonomics, San Jose State University

SD-Logic: The Health anad Wealth of Nations, Bob Lusch, Professor, University of Arizona

Service Performance in Manufacturing:

Service Performance in Manufacturing, Ralph Badinelli, ISSIP Board, Virginia Tech University

Manufacturing Case Study: Industrialization of Higher Educations,  Scott Sampson, Professor, Brigham Young University

Service Performance Research in Retail, Journalism and Other Sectors:

Metrics and Productivity in Consumer  Service Industries, Mary Jo Bitner, Executive Director, Center for Services Learning, Arizona State University

Service Performance Research +  Implication to  Education, Roland Rust, Distinguished University Professor, University of Maryland

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