Thanks to the many ISSIP ambassadors who participated in person at Prof David Lee’s talk…
ISSIP member book discounts
ISSIP partner Business Expert Press is offering ISSIP members a discount on the below titles. Print price is $20.00 and E-book version price is $5.00. Click on your favorite book for more details. You will be taken to the BEP page where you can enter your member book code and receive ISSIP member discount.
DISCOUNT CODE: ISS2014
Please click here for current titles
Current Titles
| Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation11/14/2012, Jaideep Motwani, Rob Ptacek, and Richard FlemingThe goal of successful organizations is to be competitive and profitable in their markets. To do this an organization needs to create value, whether it is manifest in the product they produce or the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. |
| Designing Service Processes to Unlock Value11/20/2012, Joy M. Field,This book explores how the integration of service provider and customer resources co-creates value, how service processes can be designed to leverage and “unlock” the capabilities embedded in these resources, and how the task boundary between the service provider and customer can be shifted to realize even greater value. |
| Achieving Service Excellence: Maximizing Enterprise Performance through Innovation and Technology12/01/2013, C. M. ChangThis book provides you, and other service professionals and executives details on how to apply the actionable methodologies to maximize contributions in achieving sustainable success for service employers. |
| Business Engineering and Service Design with Applications for Health Care Institutions09/30/2013, Oscar BarrosInside this book, the authors integrate the design of a business with analytics and supporting IT tools in giving a sound basis for Business Engineering. |
| Service Thinking: The Seven Principles to Discover Innovative Opportunities11/10/2013, Hunter Hastings and Jeff SapersteinService Science, as a field of academic study and research, is supported by 30 years of learning. This book brings this knowledge firmly into the business mainstream, addressing both the ‘Why’ and the ‘How’, and incorporating the tools for action. |
| Service and Service Systems: Provider Challenges and Directions in Unsettled Times11/10/2013, Steve Baron, Philippa Hunter-Jones, and Gary WarnabyThis book explores the effect of unsettled times on spatial service systems. It describes the scope and breadth of the problem as well as providing solutions by offering original insights from managers of service organizations (especially public services), policy-makers and service system researchers and students. |
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