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ISSIP 2022 Excellence in Service Innovation Award Program Awardees
Congratulations to the ISSIP 2022 Excellence in Service Innovation Award program awardees. In the coming months, additional information will be provided, as the contacts are invited to give a presentation on their offering, and the recording will be uploaded to ISSIP Youtube and the slides uploaded to ISSIP Slideshare. Also, special thanks to Ralph Badinelli (LI), Chair of the ISSIP Awards and Recognition Committee for running the program.
Award Type: Impact to Innovation
Innovation: Advanced Automation with Machine Reasoning
Summary: First zero-code workflow that automates troubleshooting, compliance, as well as a closed-loop solution, thereby allowing network engineers and operation managers to automate network-based services without writing code.
Organization: Cisco Systems
Primary Contact: Ammar Rayes (LI) (B)
Samer Salam (LI) (B), Kathryn Jetter (LI) (B), Deepak Ravindran (LI) (B), Arun Thomas (LI) (B), Ajy Madhavan (LI) (B), Balaji Venkatraman (LI) (B), Pradeep Kathail (LI) (B), Jeff Scheaffer (LI) (B)
Award Type: Impact to Society
Innovation: ABii by Van Robotics
Summary: ABii is an AI-enabled robot platform that highly personalizes K-5 math, reading and social-emotional learning lessons by adapting to the performance and attention of learners. (Recording) (Slides)
Organization: Van Robotics, Inc.
Primary Contact: Laura Boccanfuso (LI) (B)
Aditi Ramachandran (LI) (B), Kevin Nisbet (LI) (B), Chris Craft (LI) (B), Michael Xu (LI) (B), Evan Welchman (LI) (B), Mandy Snipes (LI) (B), Thorya Aadland (LI) (B), Eamon Donovan (LI) (B), Laura Bosco (LI) (B), Levata Coleman (LI) (B), Carolina Boccanfuso (LI), (B)
Award Type: Impact to Business
Innovation: Business Critical Services (BCS) – Design Insights
Summary: Design Insights streamlines the delivery process for design reviews by digitizing and automating discovery, thereby improving the supportability of the network.
Organization: Cisco Customer Experience (CX)
Primary Contact: Gonzalo Salgueiro (LI) (B)
Derek Engi (LI) (B), Curt Mah (LI) (B), Martin GarciaRangel (LI) (B), Sergio Castillo (LI) (B), Luis Mejia (LI) (B), Tuan Le
Award Type: Distinguished Recognition
Innovation: ServCollab – Serving Humanity Through Collaboration
Summary: ServCollab is building research capacity to tackle the large service system problems of the world – a huge task, requiring inclusive and transdisciplinary collaborations.
Organization: ServCollab
Primary Contact: Ray Fisk (LI) (B)
Rodoula Tsiotsou (LI) (B), Karim Sidaoui (LI) (B), Sertan Kabadayi (LI) (B), Linh Hoang Vu (LI) (B), Amir Raki (LI) (B), Kristina Heinonen (LI) (B), Werner Kunz (LI) (B), Rebekah Russell-Bennett (LI) (B), K.Daisy Li (LI) (B)
Award Type: Distinguished Recognition
Innovation: FirstRoot – Improving financial literacy, civic engagement, and design thinking through Participatory Budgeting in schools
Summary: FirstRoot platform is being used by schools to increase financial literacy and engagement of all stakeholders.
Organization: FirstRoot, Inc.
Primary Contact: Luke Hohmann (LI) (B)
Award Type: Distinguished Recognition
Innovation: FrogData Decision Intelligence Platform
Summary: The FrogData Decision Intelligence Platform is in use by automobile dealers in the USA to manage their businesses, including decision intelligence and situation awareness functionality for marketing, sales, inventory, service, accounting, and employee management.
Organization: CoBot Systems
Primary Contact: Rahul Saxena (LI) (B)
Amrit Daswaney, Neeraj Nabar (LI) (B), Samarth Madhusudhan (LI) (B), Chris Dulla (LI) (B), Tej Soni (LI) (B)
Award Type: Distinguished Recognition
Innovation: Technology with Purpose – Siemens helps reduce destruction of aquatic life by 85%
Summary: Siemens Large Drive Application products and innovative SIDRIVE IQ digital services helps industries like oil and gas, power generation, water and waster water management, and mining improve energy saving and minimize adverse ecological impacts.
Organization: Siemens Large Drive Applications
Primary Contact: Gopa Balakrishnan (LI) (B)
George Pagnotta (LI) (B), Glenn Davis (LI) (B), Trevor Carr, Patrick Torba (LI) (B), David Wong, Johannes Endres (LI) (B), Wendy Urick (LI) (B), Dan Vucelich (LI) (B), Jeff Henault (LI) (B), Chad Freuchtel (LI) (B), Prasad Gaikwad (LI) (B),Anthony Materkowski (B)
Award Type: Distinguished Recognition
Innovation: Z-Inspection: A process to assess trustworthy AI in Practice
Summary: Z-Inspection provides a novel process to assess if an AI system is trustworthy per the definition of trustworthy AI given by the high-level European Commission expert group on AI.
Organization: Z-Inspection Initiative
Primary Contact: Roberto V. Zicari (LI) (B)
Award Type: Distinguished Recognition
Innovation: Smart Landscaping Services
Summary: Smart Landscaping Service is an exemplar cyber-physical service production system that allows better decision-making for managing day-to-day operations allowing over 25% improvement in productivity.
Organization: Penn State University
Primary Contact: Vittaldas V. Prabhu (LI) (B)
Kai-Wen Tien (LI) (B), WilliamE. Sitzabee (LI) (B), Phillip Melnick (LI) (B)
Award Type: Distinguished Recognition
Innovation: PieEye – Brand Friendly Privacy for eCommerce
Summary: PieEye allows eCommerce players of all sizes true Data Privacy Compliance, that is quick, easy and painless. (Video)
Organization: PieEye Inc.
Primary Contact: Ofer Hermoni (LI) (B)
Award Type: Distinguished Recognition
Innovation: Place in Network (PIN)
Summary: Place in Network automates the decision-making process of choosing which network devices can be optimized first.
Organization: Cisco Customer Experience (CX)
Primary Contact: Derek Engi (LI) (B)
Gonzalo Salgueiro (LI) (B), Curt Mah (LI) (B), Martin GarciaRangel (LI) (B), Luis Mejia (LI) (B), Tuan Le, Howard Nelson
Award Type: Distinguished Recognition
Innovation: Bell and Howell’s Remote360 for Service Excellence
Summary: Remote360 is an IoT enabled solution for remote monitoring, diagnostics, and repair of connected equipment that significantly reduces repair times resulting in efficiency gains and savings for customers.
Organization: Bell and Howell
Primary Contact: Haroon Abbu (LI) (B)
Larry Blue (LI) (B), Arthur Bergens (LI) (B), Jim Feely (LI) (B), Raghu Nayak (LI), (B)
Award Type: Distinguished Recognition
Innovation: LABORA – Payroll Remittance For Farm Workers
Summary: LABORA is the first Business to Business (B2B) payroll remittance solution in Canada’s agriculture sector, saving time and money of farmers and temporary foreign workers.
Organization: LABORA
Primary Contact: Rene Blanco (LI) (B)
Victoria Mendez, Carla Matos(LI) (B), Ryan Klatt (LI) (B), Jaspal Brar (LI) (B), Maryann Delfin (LI) (B)
Award Type: Distinguished Recognition
Innovation: Human-centric Hybrid Intelligence Service Support (HISS)
Summary: The HISS service system has the potential to be a lighthouse project for the win-win human-friendly automation and value cocreation.
Organization: University of Kassel, Research Center for Information System Design (ITeG)
Primary Contact: Mahei Manhai Li (LI) (B)
With Impact awardees receive an ISSIP Badge for Excellence In Service Innovation.
Distinguished Recognition awardees receive an ISSIP Badge for Distinguished Recognition.
All the offerings (listed above) are exemplar service innovations that seek to improve win-win interactions and change in business and society.
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