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2022 Human-Side of Service Engineering (HSSE) Conference

The Human-Science of Service Engineering Conference
July 26-28, 2022 (with ISSIP.org recognition for the best paper awards)

Conference Website: https://2022.ahfe.org/board.html#hsse

Instructions: Day of the event, 10 minutes before the session start time, click on the bold hyperlinked name of the session below to join the session via go-to-meeting.


Co-chairs: Christine Leitner (LI), Clara Bassano (LI),Walter Ganz (LI) ,Debra Satterfield (LI)


Tue Jul 26 5amPT/8amET: HSSE Welcome and Keynotes

Co-Chairs: Christine Leitner, Walter Ganz, Clara Bassano, Debra Satterfield, UK/Germany/Italy/USA

Keynote 1:

Keynote Video: https://vimeo.com/chrisryancreative/review/732529502/05c8646d35

Ralph Perrine. Director, Innovation Garage at Blue Cross Blue Shield of North Carolina (also thanks to Keith Duprey for creating the video with Ralph)

… about 8 design pillars, first is better predictions, to transform healthcare system.

The first keynote is an ISSIP Excellence in Service Innovation Distinguished Recognition Award winner from 2021.

Keynote 2:

Keynote 2: Transformation in Action: Digitalization for achieving sustainable social development, Arman ABDRASSILOV, Kazakhstan

… about digital transformation in government with a focus on rural areas of Kazakhstan.


Tue Jul 26 9amPT/12noonET: Augmenting Service Capabilities in the Post-Pandemic Era

Co-Chairs: Kazuyoshi Hidaka and Kentaro Watanabe, Japan

Hisashi Masuda, Japan
Ichii Kenta, Hisashi Masuda, Japan
Shotaro Okamoto, Hiroki Takahashi, KOJI KIMITA, NARIAKI NISHINO, Japan
Kentaro Watanabe, Bach Ho, Mai Otsuki, Yusuke Kishita, Maiko Kobayakawa, Japan
Md Abul Kalam Siddike, Kazuyoshi Hidaka, Japan

Tue Jul 26 11:30amPT/2:30pmET Emerging Research Innovations in Service Design, User Experience, and Design Research

Co-Chairs: Kim Mitchell and Debra Satterfield, USA

Sam Anvari, Gabriella Hancock, United States
Julie Hurley, Nico Raddatz, Debra Satterfield, United States
Kimberly Mitchell, Xiaopeng Zhao, John Hooten, Robert Bray, Luke Macdougall, United States
Debra Satterfield, Jose Rivera-chang, David Teubner, Tom Tredway, Wesley Woelfel, United States
Hiromi Masunaga, Tianni Zhou, United States

Co-Chairs: Laura Huisinga and Joshua Ian Robles, USA

Laura Huisinga, United States
Glenn Terpstra, United States
Zahrasadat Golestanha, Debra Satterfield, United States
Nathaniel Pereira, United States
Jens Neuhüttler, Philipp Christel, Truong Le, Günter Wenzel, Antonio Ardilio, Germany
Joshua Ian Robles, United States

Wed Jul 27 7amPT/10amET Creating Value in Teams, Organizations, Communities, and Societies I

Co-Chairs: Youji Kohda and Yasunobu Ito, Japan

Nikka Ko, Youji Kohda, Naoshi Uchihira, Japan
Porruthai Boonswasd, Kunio Shirahada, Japan
Moritaro Inoue, Naoshi Uchihira, Japan
Hiromi Yamaguchi, Yasunobu Ito, Japan
Yaeko Kawaguchi, Yasunobu Ito, Japan
Masaya Ando, Yasunobu Ito, Japan
Jesselyn Alcain, Charlie Marquez, Lara Camille Beriña, Luke Samuel Bulaon, Jane Andrea Cheng, Gennes Erika Cruz, Philippines

Co-Chairs: Youji Kohda and Yasunobu Ito, Japan

Kagari Otani, Yasunobu Ito, Japan
Shun Coney, Yasunobu Ito, Japan
Su Wutyi Hnin, Amna Javed, Chawalit Jeenanunta, Jessada Karnjana, Youji Kohda, Japan
Aki Shimbo, Amna Javed, Hideomi Gokon, Youji Kohda, Japan
Yoshito Kubo, Osamu Sato, Japan

Co-Chairs: Clara Bassano and James C. Spohrer, Italy/USA

Alessandra Amendola, Alessandro Grimaldi, Walter Distaso, Italy
Francesco Polese, Luca Carrubbo, Antonietta Megaro, Italy
Valeria Damato, Pietro Campiglia, Clara Bassano, Italy
Teresa Marrone , Pierpaolo Testa, Italy
Sergio Barile, Clara Bassano, Paolo Piciocchi, Pietro Vito, James Clinton Spohrer, Italy

Co-Chairs: Walter Ganz and Jens Neuhüttler, Germany

Claudia Dukino, Damian Kutzias, Maike Link, Germany
Janika Kutz, Jens Neuhüttler, Jan Spilski, Thomas Lachmann, Germany
Adrian Campos, Toni Waefler, Anina Havelka, Patricia Deflorin, Switzerland
Michel Muschkiet, Tobias Wulfert, Germany
Christian Schiller, Michaela Friedrich, Simon Buchart, Germany
Alexander Gorovoj, Christian Schiller, Michaela Friedrich, Abdul Rahman Abdel Razek, Germany
Thomas Meiren, Christian Schiller, Germany

Co-Chairs: Walter Ganz and Jens Neuhüttler, Germany

Sandra Frings, Holger Kett, Jürgen Falkner, Germany
Damian Kutzias, Claudia Dukino, Germany
Maximilian Feike, Philipp Christel, Germany
Anne Sophie Tombeil, Rainer Nägele, Germany
Lena Ahner, Jens Neuhüttler, Nicole Gladilov, Germany

Chair: Christine Leitner, UK

Kristina Reinsalu, Estonia
Christian Stiefmueller, United Kingdom
Markus Warg, Germany
Mohammad Allagha, Oskar Kruschitz, Katherina Voss, Stefanie Binder, Kevin Truckenthanner, Austria
Flora Poecze, A Min Tjoa, Austria
Shrikant Parikh, India
Christoph Glauser, Uwe Serdült, Japan

Thu Jul 28 11:30amPT/2:30pmET Service Innovation in a VUCA World 

Co-Chairs: Christian Zagel and Freimut Bodendorf, Germany

Yuriko Sawatani, Japan
Christian Zinke-wehlmann, Julia Friedrich, Vanita Römer, Kristin Gilbert, Ulrike Pietrzyk, Anne Steputat Rätze, Germany
Matthias Scheibe, Germany
Dam Thi Thien Nhi, Leonhard Glomann, Alexander Piazza, Germany
Nina Merz, Joerg Franke, Freimut Bodendorf, Germany
Christian Zagel, Matthia Leyendecker, Germany

Thu Jul 28 1:30pmPT/4:30pmET HSSE Wrap-Up and Awards

Co-Chairs: Christine Leitner, Walter Ganz, Clara Bassano, Debra Satterfield, UK/Germany/Italy/USA


Jim Spohrer

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ISSIP is a diverse global community advancing service innovation to benefit people, business and society. Membership is free for individuals. Our programs are funded by donor companies and institutions from industry, NGO, government and academia.

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