Skip to content
The International Society for Service Innovation Professionals
JOIN US DONATE VOLUNTEER

ISSIP 2024 Excellence in Service Innovation Award Program Awardees

ISSIP Announces 2024 Excellence in Service Innovation Awards for Impact to Business, Society and to Innovation

Eleven Additional Innovation Teams Earn Distinguished Service Recognition

“This year’s submissions represented the best of industry, academia, NGO and government entities, with initiatives calibrated to benefit people, business and society in meaningful ways.”

— Deb Stokes, of Dell Technologies, and 2024 President of ISSIP


SANTA CLARA, CA, USA, April 9, 2024 /EINPresswire.com/ — The International Society of Service Innovation Professionals (ISSIP), the membership organization advancing Service Innovation for our interconnected world, today announced the winners of the 2024 Excellence in Service Innovation and Distinguished Recognition Awards.

The ISSIP Excellence in Service Innovation award is given to an organization that has designed, developed, or deployed an innovation that will benefit business, society or innovation itself. Submissions undergo rigorous evaluation by ISSIP’s Awards Committee, composed of experts from industry and academia not affiliated with the submitting companies. Submissions are scored on the uniqueness, creativity, technical merit, value generation and impact of the innovative solution in each of three categories: ‘impact to business,’ ‘impact to society’ and ‘impact to innovation.’

“We are pleased to recognize the excellence of service innovation efforts underway in the ISSIP community. This year’s submissions represented the best of industry, academia, NGO and government entities, with initiatives calibrated to benefit people, business and/or society in meaningful ways,” said Deb Stokes of Dell Technologies, and 2024 President of ISSIP.

My thanks to the ISSIP community for submitting this year’s highly impressive crop of innovations, and to our seven-judge panel for making the time to rigorously evaluate, rank and score the submissions,” said Haroon Abbu (Bell & Howell SVP Digital and Data Analytics, and ISSIP Awards Chairperson).

Each award winning organization and team is invited to share their innovation project or initiative with the ISSIP Community, in ISSIP’s Weekly Speaker Series in the coming months. Recordings will be uploaded to ISSIP Youtube and the slides uploaded to ISSIP Slideshare, to foster learning and growth for all.


Award Type: Impact to Business

Innovation: SR Health

Summary: Helping TAC engineers and managers achieve true “proactive customer experience management” providing actionable insights for improving customer satisfaction and product quality.

Organization: Cisco Systems, Inc.

Primary Contact: Nitin Dhingra (LI) (DC)

Nitin Dhingra (LI) (DC), Hari Haran S M (LI) (DC), Nik Kale (LI) (DC), Amitashwa Agarwal (LI) (DC), James Corell (LI) (DC), Anup Nair (LI) (DC), George Phelps (LI) (DC), Alejandro Eguiarte (LI) (DC), Abhishek Pakrashi (LI) (DC), Anna Wengreen (LI) (DC), Ajay Chopra (LI) (DC)


Award Type: Impact to Society

Innovation: Disability Inclusion in XR, Metaverse, and Web3

Summary: Helping tech providers across industries to engage people with disabilities and include them in in gaming, AR, VR, XR, Web3, and metaverse experiences.

Organization: Versd

Primary Contact: Giselle Mota (LI) (DC)

Giselle Mota (LI) (DC)


Award Type: Impact to Innovation

Innovation: MedPearl: A Novel No-Code Knowledge Hub – Where Medical Knowledge Meets Patient Data

Summary: Helping primary care clinicians be more effective and efficient in treating patients, via a platform that needed to be no-code, highly trusted, and require no training to use.

Organization: Virtual Care and Digital Health, Providence St Joseph Health

Primary Contact: Jessica Schlicher (LI) (DC)

Eve Cunningham (LI) (DC), Adrian Yanes (LI) (DC), John Tapsell (LI) (DC), Erin Longley (LI) (DC), Jessica Schlicher (LI) (DC), Teri Renfrow (LI) (DC), Nicole Williams (LI) (DC), Toyin Falola (LI) (DC), Robert Fearn (LI) (DC), Colleen Finnegan (LI) (DC), Rebecca Poage (LI) (DC), Tara Director (LI) (DC)


Award Type: Distinguished Recognition

Innovation: Machine Learning Meets Mathematical Optimization

Summary: Interdisciplinary Applied Research Science for Adaptive Demand Optimization & Planning to shape supply and demand for Amazon Devices, and improve customer experience.

Organization: Cognitive Science Team, Demand Planning & Product Development in Demand Science Optimization Organization, Amazon Devices & Services

Primary Contact: Aslihan Demirkaya-Ozkaya (LI) (DC)

Goktug Cinar (LI) (DC), William Jackson (LI) (DC), Nathan Rose (LI) (DC), Margo Bergman (LI) (DC), Ozgun Elci (LI) (DC), Yue Long (LI) (DC), Yunqi Bu (LI) (DC), Michael McCarthy (LI) (DC), Qicai Shi (LI) (DC), Callie Stubbins (LI) (DC), Xuejia Xu (LI) (DC), Haluk Demirkan (LI) (DC)


Award Type: Distinguished Recognition

Innovation: Tech4Good Collaboratory: Scaling and Integrating Experiential Learning, Research, and Social Innovation

Summary: Tech4Good Collaboratory is a new approach to integrating student learning, academic research, product innovation, and community engagement.

Organization: Tech4Good Lab at UC Santa Cruz

Primary Contact: David Lee (LI) (DC)

David Lee (LI) (DC), Dustin Palea (LI) (DC), Kehua Lei (LI) (DC), Acknowledgements: 100’s of student leads (LI) (DC)


Award Type: Distinguished Recognition

Innovation: Fintech Incubator Challenge

Summary: A two-stage start up incubation program offered to students (stage 1) and the broader community (stage 2) with mentoring and cash prizes.

Organization: Sound Credit Union and University of Washington Tacoma

Primary Contact: Michael Turek (LI) (DC)

Jennifer Reed (LI) (DC), Michael Turek (LI) (DC), Ozge Kantar-Boyraz (LI) (DC), Lindsey Kealoha (LI) (DC), Haluk Demirkan (LI) (DC), Michael Helser (LI) (DC), Acknowledgements: University of Washington Tacoma (LI) (DC)


Award Type: Distinguished Recognition

Innovation: Network Digital Twin

Summary: Helping network engineers to verify network upgrades or changes before implementing them in their production networks.

Organization: Cisco Systems

Primary Contact: Ammar Rayes (LI) (DC)

Ammar Rayes (LI) (DC), Samer Salam (LI) (DC), Arman Rezaee (LI) (DC), Jeff McLaughlin (LI) (DC), Balaji Venkatraman (LI) (DC)


Award Type: Distinguished Recognition

Innovation: The TRON Framework

Summary: Transforms complex data into actionable intelligence, enabling predictive analytics to anticipate customer issues, thereby setting new standards for proactive service.

Organization: Cisco Systems

Primary Contact: Nik Kale (LI) (DC)

Nik Kale (LI) (DC), John Hess (LI) (DC), Nitin Dhingra (LI) (DC), Ramses Smeyers (LI) (DC), DerrickV Light (LI) (DC), Vincent La Bua (LI) (DC), Syed Pasha (LI) (DC), Vijay Veerla (LI) (DC)


Award Type: Distinguished Recognition

Innovation: Innovative Engineering Transformation at Scale

Summary: “Game of Scrums” innovation weaves gamification seamlessly into agile practices without disrupting ongoing workflows.

Organization: United Health Group

Primary Contact: Mukesh Davit (LI) (DC)

Mukesh Davit (LI) (DC)


Award Type: Distinguished Recognition

Innovation: Cenoa: Revolutionizing Financial Stability

Summary: Cenoa stands out as a non-custodial, decentralized super wallet, uniquely designed to combat inflation and currency devaluation.

Organization: Cenoa PTE LTD

Primary Contact: Sena Kaya (LI) (DC)

Seçkin Çağlın (LI) (DC), Emre Ertan (LI) (DC), Buğra Çakmak (LI) (DC), Sirri Perek (LI) (DC), Akıncan Akülker (LI) (DC), Berkay Kangal (LI) (DC), Miray Özel (LI) (DC), Ece Öztürk Doğan (LI) (DC)


Award Type: Distinguished Recognition

Innovation: The Digital Diaspora

Summary: The Diaspora Project is an open innovation project that offers an inclusive and accessible way of providing self-sovereign digital IDs to people from all over the world.

Organization: HAT Community Foundation and Dataswyft (collaboration)

Primary Contact: Allison Randal (LI) (DC)

Irene Ng (LI) (DC), Jon Crowcroft (LI) (DC), Roger Maull (LI) (DC), Glenn Parry (LI) (DC), Andrius Aucinas (LI) (DC), Xiao Ma (LI) (DC), Paul Tasker (LI) (DC), Patrick Andrews (LI) (DC), Acknowledgments: all staff, advisors and investors of Dataswyft 2016-2024 (LI) (DC)


Award Type: Distinguished Recognition

Innovation: AI-powered empathetic tutors

Summary: Cognitive AI technology that allows the virtual tutor to hold deep, meaningful conversations that only a person could previously conduct.

Organization: Juji

Primary Contact: Benjamin Brown (LI) (DC)

Michelle Zhou (LI) (DC), Huahai Yang (LI) (DC), Benjamin Brown (LI) (DC), Wenxi Chen (LI) (DC), Daniel Dorci (LI) (DC), Tanay Murdia (LI) (DC)


Award Type: Distinguished Recognition

Innovation: SmartFind: AI-Powered Product Search Engine

Summary: AI-powered search engine that delivers fast, relevant results to increase conversion rates by offering a unique on-site search experience to e-commerce customers.

Organization: Obase

Primary Contact: Dilek Aksu (LI) (DC)

Aynur Seskir (LI) (DC), Uğur Civelek (LI) (DC), Mustafa Yaldızdır (LI) (DC), Ekin Olkan (LI) (DC), Utku Can Aytaç (LI) (DC), Volkan Gürcan (LI) (DC)


Award Type: Distinguished Recognition

Innovation: NVAssist – AI Workplace Assistant

Summary: An AI chatbot that reduces the need for users to navigate and switch between multiple workplace applications, streamlining daily work tasks.

Organization: Collaboration between NVIDIA and UCSC HCI MS program

Primary Contact: Shivani Birajdar (LI) (DC)

Shivani Birajdar (LI) (DC), Zhiyun Gong (LI) (DC), Tam Cao (LI) (DC), Yi Qing Khoo (LI) (DC), Anbang Xu (LI) (DC), Hridhay Mehta (LI) (DC), Aaditya Shukla (LI) (DC), Zhilin Wang (LI) (DC), Rama Akkiraju (LI) (DC), Acknowledgements: UC Santa Cruz (LI) (DC), Acknowledgements: UCSC HCI MS Capstone Project Program (LI) (DC)


With Impact awardees receive an ISSIP Digital Credential for Excellence In Service Innovation. Distinguished Recognition awardees receive an ISSIP Digital Credential for Distinguished Recognition. Awardees can follow these instructions to add the ISSIP digital certification to their LinkedIn profile.

ISSIP again expresses our appreciation for the impressive submissions this year. All the offerings listed above are exemplary service innovations that seek to improve win-win interactions and change in business and society.

See also ABC27 and ISSIP LinkedIn.

ISSIP

Who are we?

ISSIP is a diverse global community advancing service innovation to benefit people, business and society. Membership is free for individuals. Our programs are funded by donor companies and institutions from industry, NGO, government and academia.

Contact
info@issip.org

Join our monthly newsletter to stay informed on all the latest ISSIP news.

Back To Top