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ISSIP Members Prepare for HSSE & AHFE Conference this July!
ISSIP is proud to have members attending, participating and impacting the July Event. The 2024 Human Side of Service Engineering (HSSE) Conference is organized within the framework of the International Conference on Applied Human Factors and Ergonomics (AHFE) as an Affiliated Conference. AHFE 2024 International, jointly with the affiliated conferences, will be held under the auspices of 45 scientific advisory boards comprising 896 board members, under one management and one registration.
We wish the best of luck to those that have submitted work, including:
The customer’s preparedness and product quality – impacts on customer satisfaction
Louis E. Freund, Assil Talbi, Stephen K. Kwan, USA
T-shaped professionals: The past, present, and future of MyT-Me development
Louis Freund, James Clinton Spohrer, Pavel Savva, Yash Gandhi, USA
Exploring regulatory frameworks for AI/ML through different lenses: A comparative approach
Stephen Kwan, Christian Stiefmueller, Christine Leitner, UK
ISSIP Members are also serving on the HSSE – Scientific Advisory Board:
Co-Chairs:
Christine Leitner (Centre for Economics and Public Administration), UK
Rainer Nägele (Fraunhofer Institute for Industrial Engineering (IAO)), Germany
Clara Bassano (University of Salerno), Italy
Debra Satterfield (CSU Long Beach), USA
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered.
HSSE explores the wide range of ways in which Human Factors Engineering, Ergonomics, Human Computer Interaction (HCI), Usability Testing, Attitude and Opinion Assessment, Servicescape Designs and Evaluations, Cognitive Engineering, Psychometrics, Training for Service Delivery, Co-Production and Co-Creation of Value, Service Levels and Cost Effectiveness, Call Center Engineering, Customer Support Engineering, and many other possible areas relate to and impact the Engineering and Management of Service Organizations.
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