Bringing total to 120 Current ISSIP Ambassadors to Peer Organizations, Initiatives and Conferences International Society…
ISSIP 2025 Excellence in Service Innovation Award Program Awardees
ISSIP Announces 2025 Excellence in Service Innovation Awards for Impact to Business, Society and to Innovation
Eight Additional Innovation Teams Earn Distinguished Service Recognition
“This year’s submissions represented the best of industry, academia, NGO and government entities, with initiatives calibrated to benefit people, business and society in meaningful ways.”
— Deb Stokes, of Dell Technologies, and 2025 President of ISSIP
SANTA CLARA, CA, USA, March 27, 2025 /EINPresswire.com/ — The International Society of Service Innovation Professionals (ISSIP), the membership organization advancing Service Innovation for our interconnected world, today announced the winners of the 2025 Excellence in Service Innovation and Distinguished Recognition Awards.
The ISSIP Excellence in Service Innovation award is given to an organization that has designed, developed, or deployed an innovation that will benefit business, society or innovation itself. Submissions undergo rigorous evaluation by ISSIP’s Awards Committee, composed of experts from industry and academia not affiliated with the submitting companies. Submissions are scored on the uniqueness, creativity, technical merit, value generation and impact of the innovative solution in each of three categories: ‘impact to business,’ ‘impact to society’ and ‘impact to innovation.’
“We are pleased to recognize the excellence of service innovation efforts underway in the ISSIP community. This year’s submissions represented the best of industry, academia, NGO and government entities, with initiatives calibrated to benefit people, business and/or society in meaningful ways,” said Deb Stokes of Dell Technologies, and 2025 President of ISSIP.
Candidate submissions this year comprised broad representation of the global ISSIP community, from Europe (Germany, and The Netherlands) to India and the United States (US), and within the US, as widely dispersed as Massachusetts to Seattle and San Francisco. The number of applications received enabled a fresh ‘first’ as well, of categorization by nature of impact – whether predominantly impact to business, to society or to innovation. This is only the second time in ISSIP’s award history that an initiative has earned an overall recognition, for impact to all three.
“My thanks to the ISSIP community for submitting this year’s highly impressive crop of innovations, and to our seven-judge panel for making the time to rigorously evaluate, rank and score the submissions,” said Haroon Abbu (Bell & Howell SVP Digital Technology and Data Analytics, and ISSIP Awards Chairperson).
Each award winning organization and team is invited to share their innovation project or initiative with the ISSIP Community, in ISSIP’s Weekly Speaker Series in the coming months. Recordings will be uploaded to ISSIP Youtube and the slides uploaded to ISSIP Slideshare, to foster learning and growth for all.
Award Type: Overall Winner
Innovation: Growing People & Economies @ Scale & Speed
Summary: Transforming economies towards green, digitalization, and inclusion by AI-driven matching of people with work, education, and entrepreneurship.
Organization: SMRT.bio Global B.V.
Primary Contact: Frank Melis (LI) (DC)
Bart Takkenkamp (LI) (DC), Niels Kerkhof (LI) (DC), Dick van Lieshout (LI) (DC), Klaus Kammermeier (LI) (DC), Ben van der Laan (LI) (DC), Frank Melis (LI) (DC), Joseph Reger (LI) (DC), Roelof Meijer (LI) (DC), Michel Straus (LI) (DC), Jim Schneider (LI) (DC), Lars van der Hoorn (LI) (DC)
Award Type: Impact to Business
Innovation: Transforming Log Collection & Health checks with Virtual Engineer On-Demand
Summary: Transforming enterprise IT service management. Automated IT health checks, reduced manual labor, error reduction, scalability.
Organization: Cisco Systems
Primary Contact: Nikhil PC (LI) (DC)
Nikhil PC (LI) (DC), Surdeep Batra (LI) (DC), Suraj Pardule (LI) (DC), Sachin Kalucha (LI) (DC), Vaibhav Srivastav (LI) (DC), Jason Coleman (LI) (DC), Rameez RahimM (LI) (DC), Siva Nalluri (LI) (DC)
Award Type: Impact to Society
Innovation: Global literacy learning with smartphones
Summary: Transforming the landscape of education for underserved populations. AI-powered literacy tools, mobile learning, community engagement.
Organization: Curious Learning
Primary Contact: Tinsley Galyean (LI) (DC)
Tinsley Galyean (LI) (DC), Stephanie Gottwald (LI) (DC), Creesen Naicker (LI) (DC), Jeff Oberlander (LI) (DC)
Award Type: Impact to Innovation
Innovation: EarthGrid
Summary: Transforming energy. Plasma tunnel boring, infrastructure cost reduction, renewable energy support.
Organization: EarthGrid PBC
Primary Contact: Troy Helming (LI) (DC)
Troy Helming (LI) (DC), Jeff Dzado (LI) (DC)
Award Type: Distinguished Recognition – Impact to Business
Innovation: Bell & Howell SmartOps DispatchTM
Summary: Optimizes field service with IoT, real-time analytics, and CRM for smart dispatching, improving response times, efficiency, and SLAs.
Organization: Bell & Howell
Primary Contact: Haroon Abbu (LI) (DC)
Haroon Abbu (LI) (DC), Jay Kakwani (LI) (DC), Nathan Hoyt (LI) (DC), Sissi Tao (LI) (DC), Bob Huther (LI) (DC)
Award Type: Distinguished Recognition – Impact to Business
Innovation: Incident Management powered by Cisco AI Assistant
Summary: Cisco CX Support Services transforms incident management with AI, speeding up resolutions and enhancing customer satisfaction.
Organization: Cisco Systems
Primary Contact: Nikhil PC (LI) (DC)
Nikhil PC (LI) (DC), Himanshu Jain (LI) (DC), Ramkumar V (LI) (DC), Abhishek Ramareddy (LI) (DC), Sachin Kalucha (LI) (DC), Bhaskar Jha (LI) (DC), Vivek Kalra (LI) (DC), Amita Shetty (LI) (DC), Vaibhav Srivastav (LI) (DC)
Award Type: Distinguished Recognition – Impact to Business
Innovation: Optimisation of Customer Devices Operations Readiness process through Standardisation and Automation
Summary: Transforming enterprise IT device management. Automated device readiness checks, reduced cycle time by 60%, improved customer experience.
Organization: Cisco Systems
Primary Contact: Suraj Pardule (LI) (DC)
Sandeep Sai Yasoda (LI) (DC), Nikhil PC (LI) (DC), Subodh Kumar Kallem (LI) (DC), Vaibhav Srivastava (LI) (DC), Maciej Fudali (LI) (DC), Damian Cerba (LI) (DC), Austin Welch (LI) (DC), Matthew Mauceri (LI) (DC), Tyler Barnes (LI) , Dwayne Lancaster (LI) (DC), Suraj Pardule (LI) (DC)
Award Type: Distinguished Recognition – Impact to Business
Innovation: Transform DataCenter Management with Automation and ACI as a Code
Summary: Transforming enterprise IT data center management. AI-driven ACI automation, reduced downtime, enhanced network stability.
Organization: Cisco Systems
Primary Contact: Sachin Kalucha (LI) (DC)
Ashish Verma (LI) (DC), Lalit Sharma (LI) (DC), Ruchik Sharma (LI) (DC), Ram Krishnan (LI) (DC), Megha Mishra (LI) (DC), Divya Subramanian (LI) (DC), Hemant Mahawar (LI) (DC), Sachin Kalucha (LI) (DC)
Award Type: Distinguished Recognition – Impact to Society
Innovation: AI and Data Driven Decisions Helping Citizens
Summary: Transforming local economies and civic engagement. AI-powered civic engagement, smart governance, real-time data analytics.
Organization: Foxberry Technologies
Primary Contact: Required Required (LI)
Ankit Bhargava (LI) (DC), Shailesh Chauhan (LI) (DC)
Award Type: Distinguished Recognition – Impact to Society
Innovation: Assessment for Responsible AI
Summary: Transforming AI deployments to benefit society. AI ethics assessment, human rights impact evaluation, policy recommendations.
Primary Contact: Roberto Zicari (LI) (DC)
Emilie Wiinblad Mathez (LI) (DC), Elisabeth Hildt (LI) (DC), Magnus Westerlund (LI) (DC), Willy Tadema (LI) (DC), Genien Pathuis (LI) (DC), Gerard Kema (LI) (DC), Marjolein Boonstra (LI) (DC), Tjitske Faber (LI) (DC)
Award Type: Distinguished Recognition – Impact to Society
Innovation: Hoja AI
Summary: Transforming education. AI-driven personalized education, adaptive learning, accessibility features.
Organization: Hoja AI Ltd
Primary Contact: Pavan Konanur (LI) (DC)
Award Type: Distinguished Recognition – Impact to Society
Innovation: Pediatric Moonshot
Summary: The Pediatric Moonshot aims to reduce healthcare inequity, cut costs, and improve outcomes for children globally by creating privacy-preserving AI apps using data from all 1,000,000 healthcare machines in all 500 children’s hospitals in the world.
Organization: BevelCloud, Pediatric Moonshot
Primary Contact: Timothy Chou (LI) (DC)
With Impact awardees receive an ISSIP Digital Credential for Excellence In Service Innovation. Distinguished Recognition awardees receive an ISSIP Digital Credential for Distinguished Recognition. Awardees can follow these instructions to add the ISSIP digital certification to their LinkedIn profile.
ISSIP again expresses our appreciation for the impressive submissions this year. All the offerings listed above are exemplary service innovations that seek to improve win-win interactions and change in business and society.
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