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DTSTART;TZID=America/Los_Angeles:20230310T070000
DTEND;TZID=America/Los_Angeles:20230310T080000
DTSTAMP:20260417T071833
CREATED:20230301T174838Z
LAST-MODIFIED:20230301T174838Z
UID:10000012-1678431600-1678435200@issip.org
SUMMARY:ISSIP Ambassador Panel: Digital Twins - Perspective & Use Cases
DESCRIPTION:Join the International Society of Service Innovation Professionals (ISSIP) to kick off the new Ambassador Panel Series of Discussions on the topic of digital twins. \nPanelists\n \n\n\n\n\nAntonio Padovano\nAssistant Professor at University of Calabria\n\nShaun West\nProfessor of Product-Service System Innovation at Lucerne University of Applied Sciences and Arts\n\n\n\nEach will share their perspective on digital twins and a sampling of use cases to support their position\, followed by discussion and interaction with participants via chat. \nTIME: 15:00 GMT.\nDURATION: 45 min to 1 hr. \nCLICK HERE TO RESERVE A SPOT \n 
URL:https://issip.org/event/issip-ambassador-panel-digital-twins-perspective-use-cases/
LOCATION:United States
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2023/03/ambassador-panel-digital-twins-500x330-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20230310T070000
DTEND;TZID=America/Los_Angeles:20230310T080000
DTSTAMP:20260417T071833
CREATED:20230301T174838Z
LAST-MODIFIED:20230301T174838Z
UID:10000054-1678431600-1678435200@issip.org
SUMMARY:ISSIP Ambassador Panel: Digital Twins - Perspective & Use Cases
DESCRIPTION:Join the International Society of Service Innovation Professionals (ISSIP) to kick off the new Ambassador Panel Series of Discussions on the topic of digital twins. \nPanelists\n \n\n\n\n\nAntonio Padovano\nAssistant Professor at University of Calabria\n\nShaun West\nProfessor of Product-Service System Innovation at Lucerne University of Applied Sciences and Arts\n\n\n\nEach will share their perspective on digital twins and a sampling of use cases to support their position\, followed by discussion and interaction with participants via chat. \nTIME: 15:00 GMT.\nDURATION: 45 min to 1 hr. \nCLICK HERE TO RESERVE A SPOT \n 
URL:https://issip.org/event/issip-ambassador-panel-digital-twins-perspective-use-cases-2/
LOCATION:United States
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2023/03/ambassador-panel-digital-twins-500x330-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20230503T073000
DTEND;TZID=America/Los_Angeles:20230503T080000
DTSTAMP:20260417T071833
CREATED:20230414T150956Z
LAST-MODIFIED:20230414T150956Z
UID:10000015-1683099000-1683100800@issip.org
SUMMARY:ISSIP Ambassador Panel - Sustainability of Service Systems
DESCRIPTION:An ISSIP Ambassador Panel to explore Sustainability of Service Systems\, and Continue Pre-Discovery Summit Dialog Around “Technology for Good” \nThis ISSIP Ambassador Panel will explore the Sustainability of Service Systems. \nAfter the moderator\, Jim Spohrer\, ISSIP Board Director and co-founder\, provides a brief introduction to the topic of sustainable service systems\, each panelist will present a five minute position statement with just 2-3 slides regarding their views on key concepts and examples to help clarify what is a broad and challenging area of study and practice for service innovation professionals. \nThe UN Sustainable Development Goals are one possible jumping off point that the moderator will introduce. For example\, for environmental sustainability\, the shift to a circular economy\, decarbonized energy\, may be discussed; for institutional sustainability\, fighting misinformation\, and an educated citizenry (including lifelong learning and continuous upskilling) may be discussed; for business sustainability\, innovations such as servitization of businesses and supply chain robustness may be discussed. \nAll these and more issues\, challenges\, concepts\, and practices have been advanced as important to increase the sustainability of service systems. Panelists will also be asked their views on Tech for Good as it relates to the sustainability of service systems. \nThe short (30 minute) online event will be recorded and available to the ISSIP community via ISSIP YouTube and ISSIP Slideshare\, to build on last year’s ISSIP Ambassador interviews as a way for the ISSIP Community to continue to learn about ISSIP Ambassador’s innovation priorities. \nTotal Time: 30 minutes: \nModerator Introduction (4 min): Jim Spohrer \nPanelist 1 Position Statement (3 min): Marialuisa Saviano (U Salerno\, Italy) \nPanelist 2 Position Statement (3min): Paul Maglio (U California Merced\, USA) \nPanelist 3 Position Statement (3min): Mohamed Zaki (U Cambridge\, UK) \nDiscussion and Q&A (15 min) \nClosing Short Final 1-Minute Comment from Panelists and Moderator \nEVENT REGISTRATION
URL:https://issip.org/event/issip-ambassador-panel-sustainability-of-service-systems/
LOCATION:United States
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2023/04/ambassador-pane-sustainability-1500x895-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20230503T073000
DTEND;TZID=America/Los_Angeles:20230503T080000
DTSTAMP:20260417T071833
CREATED:20230414T150956Z
LAST-MODIFIED:20230414T150956Z
UID:10000057-1683099000-1683100800@issip.org
SUMMARY:ISSIP Ambassador Panel - Sustainability of Service Systems
DESCRIPTION:An ISSIP Ambassador Panel to explore Sustainability of Service Systems\, and Continue Pre-Discovery Summit Dialog Around “Technology for Good” \nThis ISSIP Ambassador Panel will explore the Sustainability of Service Systems. \nAfter the moderator\, Jim Spohrer\, ISSIP Board Director and co-founder\, provides a brief introduction to the topic of sustainable service systems\, each panelist will present a five minute position statement with just 2-3 slides regarding their views on key concepts and examples to help clarify what is a broad and challenging area of study and practice for service innovation professionals. \nThe UN Sustainable Development Goals are one possible jumping off point that the moderator will introduce. For example\, for environmental sustainability\, the shift to a circular economy\, decarbonized energy\, may be discussed; for institutional sustainability\, fighting misinformation\, and an educated citizenry (including lifelong learning and continuous upskilling) may be discussed; for business sustainability\, innovations such as servitization of businesses and supply chain robustness may be discussed. \nAll these and more issues\, challenges\, concepts\, and practices have been advanced as important to increase the sustainability of service systems. Panelists will also be asked their views on Tech for Good as it relates to the sustainability of service systems. \nThe short (30 minute) online event will be recorded and available to the ISSIP community via ISSIP YouTube and ISSIP Slideshare\, to build on last year’s ISSIP Ambassador interviews as a way for the ISSIP Community to continue to learn about ISSIP Ambassador’s innovation priorities. \nTotal Time: 30 minutes: \nModerator Introduction (4 min): Jim Spohrer \nPanelist 1 Position Statement (3 min): Marialuisa Saviano (U Salerno\, Italy) \nPanelist 2 Position Statement (3min): Paul Maglio (U California Merced\, USA) \nPanelist 3 Position Statement (3min): Mohamed Zaki (U Cambridge\, UK) \nDiscussion and Q&A (15 min) \nClosing Short Final 1-Minute Comment from Panelists and Moderator \nEVENT REGISTRATION
URL:https://issip.org/event/issip-ambassador-panel-sustainability-of-service-systems-2/
LOCATION:United States
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2023/04/ambassador-pane-sustainability-1500x895-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20230620T090000
DTEND;TZID=America/Los_Angeles:20230620T100000
DTSTAMP:20260417T071833
CREATED:20230518T141709Z
LAST-MODIFIED:20230518T141709Z
UID:10000018-1687251600-1687255200@issip.org
SUMMARY:Women in Tech: How to Build Your Allies Effectively and Advance Your Career
DESCRIPTION:We will be joined by several ISSIP Ambassadors below to discuss the topic of Women in Tech. The panelists are female leaders in their respective field\, and they will share with us their perspectives on how women can build allies effectively in a highly male-dominant environment and advance their career. \nModerator:  Cecilia Lee – Haleon (Editor-in-Chief ISSIP News) (LI) \nPanelists: \n\nDeborah Stokes (LI)\nNicole Reineke (LI)\nAnnie Hardy (LI)\nHeather Yurko (LI)\nChristine Ouyang (LI)\n\n  \nClick here to register
URL:https://issip.org/event/women-in-tech-how-to-build-your-allies-effectively-and-advance-your-career/
LOCATION:United States
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2023/05/WomeninTech2-800x460-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20230620T090000
DTEND;TZID=America/Los_Angeles:20230620T100000
DTSTAMP:20260417T071833
CREATED:20230518T141709Z
LAST-MODIFIED:20230518T141709Z
UID:10000060-1687251600-1687255200@issip.org
SUMMARY:Women in Tech: How to Build Your Allies Effectively and Advance Your Career
DESCRIPTION:We will be joined by several ISSIP Ambassadors below to discuss the topic of Women in Tech. The panelists are female leaders in their respective field\, and they will share with us their perspectives on how women can build allies effectively in a highly male-dominant environment and advance their career. \nModerator:  Cecilia Lee – Haleon (Editor-in-Chief ISSIP News) (LI) \nPanelists: \n\nDeborah Stokes (LI)\nNicole Reineke (LI)\nAnnie Hardy (LI)\nHeather Yurko (LI)\nChristine Ouyang (LI)\n\n  \nClick here to register
URL:https://issip.org/event/women-in-tech-how-to-build-your-allies-effectively-and-advance-your-career-2/
LOCATION:United States
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2023/05/WomeninTech2-800x460-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20230727T103000
DTEND;TZID=America/Los_Angeles:20230727T113000
DTSTAMP:20260417T071833
CREATED:20230711T161327Z
LAST-MODIFIED:20230711T161327Z
UID:10000022-1690453800-1690457400@issip.org
SUMMARY:Future of Work – What Skills Are Needed for Industry 5.0
DESCRIPTION:Moderator: Jim Spohrer (ISSIP) (LI) \nSpeakers: Miquel Serracanta (CSCMP – Council of Supply Chain Management Professionals) (LI)\nHeather Yurko\, MasterCard (LI)\n                  Yassi Moghaddam\, UC Santa Cruz (LI) \nJoin ISSIP for an Ambassador Panel on the topic of skills needed for Industry 5.0 and the future of work.  Moderated by ISSIP co-founder and board director Jim Spohrer\, the discussion promised to be wide-ranging and lively\, with perspectives from academia\, consulting and industry.  Total time 40 minutes to 1 hour. \nRegister for Event
URL:https://issip.org/event/future-of-work-what-skills-are-needed-for-industry-5-0/
LOCATION:United States
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2023/07/skills-for-industry-5.0-800x500-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20230727T103000
DTEND;TZID=America/Los_Angeles:20230727T113000
DTSTAMP:20260417T071833
CREATED:20230711T161327Z
LAST-MODIFIED:20230711T161327Z
UID:10000064-1690453800-1690457400@issip.org
SUMMARY:Future of Work – What Skills Are Needed for Industry 5.0
DESCRIPTION:Moderator: Jim Spohrer (ISSIP) (LI) \nSpeakers: Miquel Serracanta (CSCMP – Council of Supply Chain Management Professionals) (LI)\nHeather Yurko\, MasterCard (LI)\n                  Yassi Moghaddam\, UC Santa Cruz (LI) \nJoin ISSIP for an Ambassador Panel on the topic of skills needed for Industry 5.0 and the future of work.  Moderated by ISSIP co-founder and board director Jim Spohrer\, the discussion promised to be wide-ranging and lively\, with perspectives from academia\, consulting and industry.  Total time 40 minutes to 1 hour. \nRegister for Event
URL:https://issip.org/event/future-of-work-what-skills-are-needed-for-industry-5-0-2/
LOCATION:United States
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2023/07/skills-for-industry-5.0-800x500-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240313T090000
DTEND;TZID=America/Los_Angeles:20240313T100000
DTSTAMP:20260417T071833
CREATED:20240303T232005Z
LAST-MODIFIED:20240303T232005Z
UID:10000076-1710320400-1710324000@issip.org
SUMMARY:Customer Wellness & Fitness
DESCRIPTION:Customer Wellness & Fitness\nMarch 13\, 2024 – 9-10am  (US Pacific) (12 EST) \nREGISTER HERE \nCustomer Wellness & Fitness reveals the major cycles and moments of joy and disappointment in strategic service outsourcing engagements. At the core of this thesis is applying the physician’s Hippocratic Oath to complex service engagements “To Do No Harm.” Service agreements describing these engagements generally last anywhere from three years to ten years and represent hundreds of millions and at times billions of dollars of revenue over the contract period. We discover the first six months prior to contract signing and the first six months after contract signing represent a critical year. This is when the seeds are sown in the soil of the relationship for sustainable satisfaction and healthy performance or dissatisfaction and interaction illness. Developed diagnostics allow teams to understand if working together is on-track for success or will derail and wither early-on. Starting with inquiry and research for IBM clients and then observations with other enterprises and their clients value chain partners\, there are observable patterns contributing to customer wellness and fitness across a constellation of enterprise activities. The good news: Most derailment factors are preventable. The bad news: Organization inertia and inappropriate incentives along with insufficient key performance indicators (KPIs) and service level agreements (SLAs) whether delivered by people or platforms continue to plague strategic relationships. \nSpeakers:\nKevin Clark – Event Lead\, Content Revolution\, ISSIP Ambassador\nMartin Vilsøe\, US CEO\, Implement Consulting Group\nMack Turner\, SVP emeritus for Market Insights and Research for Bank of America Merrill Lynch \nWith support from:\nJim Spohrer – Board of Directors\nChristine Ouyang – Ambassador Leader\nMichele Carroll – Executive Director \nAll who register will be sent recording link after the event.\nZoom link will be emailed out 30 minutes before event. \nRegister Here \nRecording: \nhttps://youtu.be/W6JqyuXOC8Q \n\nSlides: \nhttps://www.slideshare.net/slideshows/20240313-customerwellnessandfitness-issipambassadors-kevinclark-pptx/266786796 \nWe invite you to also follow ISSIP events on Linkedin: \nGroup (discussion): \nttps://www.linkedin.com/groups/4720974/ \nCompany (announcements): \nhttps://www.linkedin.com/company/2866322/ \n\nKevin Clark\nKevin Clark is an award-winning business and brand experience strategist\, serial author and entrepreneur\, and alpine skier. He is Federation Leader and President of Content Evolution celebrating 22 years of service to clients\, CEO of Choiceflows Inc.\, CEO of platformUX\, a founding member of the SenseMapping and K2 practice teams. Tens of billions of dollars in intangible and brand value have been created and managed by Kevin. He is a recurring pioneer and innovation catalyst. Kevin advises leaders on the wants and needs of clients and customers at the intersection of emerging social and technology trends. Kevin holds several board positions both fiduciary and advisory. \nKevin is Director emeritus\, Brand and Values Experience\, IBM – global IBM Brand Experience Community Leader – and the first Brand Steward for ThinkPad notebook computers\, today Lenovo. IBM is the most valuable business-to-business brand in the world valued at $72 billion by Interbrand when Kevin retired in 2009. Kevin is co-creator of the IBM client experience design program widely in use today; co-creator of the IBM Business Partner program; leader of the ThinkNext and Innovation Discovery processes. Kevin is former Director of Business Strategy and Brand Management for the IBM Personal Systems Group\, and a senior member of the IBM Market Management Executive Committee (MMEC)\, member of the IBM Marketing Intelligence Leadership Committee (MIL) and has been a senior instructor for the IBM Marketing Management Institute. \nContent Evolution is a federation of companies working with clients worldwide to practice listening and leading – and purposefully connecting organization intention with customer and stakeholder attention. As board Chairman and CEO of Choiceflows Kevin works with\nvoice-of-people research pioneers for advancing decisions with embodied research and policy briefs for companies around the world. In additional to Choiceflows\, Kevin serves on the board of directors of 1200.AERO an aviation data company\, and on the board of Ultisim\ndigital twins\, is a Senior Strategy Advisor to guided video platform Storyvine\, and Unmdl marketplace for online community and technical college courses and graduate placement. Kevin lectures at Duke University Fuqua School of Business\, the University of Colorado Leeds Business School\, Yale School of Management\, Rochester University Simon Graduate School of Business\, and is a named Adams Advisor for entrepreneurship at the University of North Carolina Kenan-Flagler Business School. \nKevin serves on the leadership team as the Chair of the Guests and Speakers Committee for the People-Centered Internet (PCI) co-founded by Internet inventor Vint Cerf (Internet celebrating its 50th Anniversary in 2024)\, is a founding member of the Relationship Economy\neXpedition (REX)\, and has been is an advisor to the Aspen Institute\, Atlantic Council\, Institute for the Future\, and International Advisor to Human Centered Design Network of Japan (HCD-net). \nKevin has served on the steering committee of MIT Media Lab\, received career recognition and the NASA Astronaut’s Office Award in 2005 and then an award from IBM as an influential executive advocate for NASA and United Space Alliance (USA) in 2006. \nKevin is the author of Brandscendence: Three Essential Elements of Enduring Brands published by Kaplan/Dearborn in 2004. He is a contributing author to Wireless Rules: New Marketing Strategies for Customer Relationship Management Anytime\, Anywhere with the chapter “The Future of Marketing in a Wireless World\,” McGraw Hill\, 2001; Building Strategic Concepts for the Intelligence Enterprise\, chapter “The Trusted Advisor\,” Office of the Director of National Intelligence\, 2009. Value Above Cost: Driving Superior Financial Performance\, with the chapter sidebar contribution “Values\, Value\, Valuation\,” Wharton School Publishing\, 2009; The Handbook of Strategic Public Relations and Integrated Marketing Communications with the chapter “Relationship Transformation: Shifting Media Boundaries\,” 2012. He is co-author of the keynote article “Unleashing the Power of Design Thinking” for the summer 2008 issue of Design Management Review and appearing as a chapter in Design Thinking: Integrating Innovation\, Customer Experience and Brand Value published by Alworth Press\, 2010. He is co-author with Kazuhiko Yamazaki of “Listening and Leading in User-Focused Design” published by International Council of Societies of Industrial\nDesign\, Seoul\, Korea\, 2001. He is co-author of “IBM’s Think Strategy: melding business and brand strategy\,” appearing in the spring 2004 issue of Strategy and Leadership magazine\, co-author of “Experience Design that Drives Consideration” for the Winter 2006 issue of\nDesign Management Review\, and “How IBM Innovates” for the April 2006 issue cover story for PDMA Visions. He is author of “Engaging and Adaptive: Beyond Ease of Use” (2009) and “Collaborative Innovation and Human Interaction” (2011) published by Human Computing Interaction International and Springer. His paper with Dr. Kazuhiko Yamazaki “Culture- Centered Design and Digital Transformation” is delivered at the International Human Systems Integration (IHSI) Conference during the first quarter of 2019 published by Springer. “Designing Presence” with Dr. Kazuhiko Yamazaki is the keynote article on page seven of the book of proceedings and delivered at the International Conference on Human Interaction & Emerging Technologies: Artificial Intelligence & Future Applications (IHIET-AI) in 2020 published by Springer. “Designing from the Inside Out” receives a Best Paper Award from the 2021 Applied Human Factors and Ergonomics (AHFE) Conference by Kevin Clark (lead author)\, Dr. Stacey Baer\, Todd Hoskins\, James Kwolyk\, and Dr. Kazuhiko Yamazaki\, with proceedings published by Springer. “COVID Choices: Research and Online System for Main Street Decision Making” is published by AHFE in 2022 by Kevin Clark (lead author)\, Dr. Richard Carson\, and Dr. Jordan Louviere. “Tokyo Sensory Safari” is published by AHFE in 2023 by Kevin Clark (lead author)\, James Kwolyk\, Sruti Vijaykumar\, and Dr. Kazuhiko Yamazaki. \nKevin is a graduate of the University of Tulsa with a Bachelor of Science Degree from the School of Communications with minors in business and philosophy and is a member of the Mortar Board National Honor Society. He has certifications from IBM Management School\, IBM Senior Leadership Institute\, IBM Strategic Leadership Forum at Harvard Business School\, IBM MBA Fundamentals\, and Creating World Class Capabilities from The Wharton School at the University of Pennsylvania.
URL:https://issip.org/event/issip-ambassador-kevin-clark-of-content-revolution-to-kick-off-ambassador-event-panel-series-2024-2/
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/03/Agreements-negotiations-e1709508192225.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240313T090000
DTEND;TZID=America/Los_Angeles:20240313T100000
DTSTAMP:20260417T071833
CREATED:20240303T232005Z
LAST-MODIFIED:20240303T232005Z
UID:10000034-1710320400-1710324000@issip.org
SUMMARY:Customer Wellness & Fitness
DESCRIPTION:Customer Wellness & Fitness\nMarch 13\, 2024 – 9-10am  (US Pacific) (12 EST) \nREGISTER HERE \nCustomer Wellness & Fitness reveals the major cycles and moments of joy and disappointment in strategic service outsourcing engagements. At the core of this thesis is applying the physician’s Hippocratic Oath to complex service engagements “To Do No Harm.” Service agreements describing these engagements generally last anywhere from three years to ten years and represent hundreds of millions and at times billions of dollars of revenue over the contract period. We discover the first six months prior to contract signing and the first six months after contract signing represent a critical year. This is when the seeds are sown in the soil of the relationship for sustainable satisfaction and healthy performance or dissatisfaction and interaction illness. Developed diagnostics allow teams to understand if working together is on-track for success or will derail and wither early-on. Starting with inquiry and research for IBM clients and then observations with other enterprises and their clients value chain partners\, there are observable patterns contributing to customer wellness and fitness across a constellation of enterprise activities. The good news: Most derailment factors are preventable. The bad news: Organization inertia and inappropriate incentives along with insufficient key performance indicators (KPIs) and service level agreements (SLAs) whether delivered by people or platforms continue to plague strategic relationships. \nSpeakers:\nKevin Clark – Event Lead\, Content Revolution\, ISSIP Ambassador\nMartin Vilsøe\, US CEO\, Implement Consulting Group\nMack Turner\, SVP emeritus for Market Insights and Research for Bank of America Merrill Lynch \nWith support from:\nJim Spohrer – Board of Directors\nChristine Ouyang – Ambassador Leader\nMichele Carroll – Executive Director \nAll who register will be sent recording link after the event.\nZoom link will be emailed out 30 minutes before event. \nRegister Here \nRecording: \nhttps://youtu.be/W6JqyuXOC8Q \n\nSlides: \nhttps://www.slideshare.net/slideshows/20240313-customerwellnessandfitness-issipambassadors-kevinclark-pptx/266786796 \nWe invite you to also follow ISSIP events on Linkedin: \nGroup (discussion): \nttps://www.linkedin.com/groups/4720974/ \nCompany (announcements): \nhttps://www.linkedin.com/company/2866322/ \n\nKevin Clark\nKevin Clark is an award-winning business and brand experience strategist\, serial author and entrepreneur\, and alpine skier. He is Federation Leader and President of Content Evolution celebrating 22 years of service to clients\, CEO of Choiceflows Inc.\, CEO of platformUX\, a founding member of the SenseMapping and K2 practice teams. Tens of billions of dollars in intangible and brand value have been created and managed by Kevin. He is a recurring pioneer and innovation catalyst. Kevin advises leaders on the wants and needs of clients and customers at the intersection of emerging social and technology trends. Kevin holds several board positions both fiduciary and advisory. \nKevin is Director emeritus\, Brand and Values Experience\, IBM – global IBM Brand Experience Community Leader – and the first Brand Steward for ThinkPad notebook computers\, today Lenovo. IBM is the most valuable business-to-business brand in the world valued at $72 billion by Interbrand when Kevin retired in 2009. Kevin is co-creator of the IBM client experience design program widely in use today; co-creator of the IBM Business Partner program; leader of the ThinkNext and Innovation Discovery processes. Kevin is former Director of Business Strategy and Brand Management for the IBM Personal Systems Group\, and a senior member of the IBM Market Management Executive Committee (MMEC)\, member of the IBM Marketing Intelligence Leadership Committee (MIL) and has been a senior instructor for the IBM Marketing Management Institute. \nContent Evolution is a federation of companies working with clients worldwide to practice listening and leading – and purposefully connecting organization intention with customer and stakeholder attention. As board Chairman and CEO of Choiceflows Kevin works with\nvoice-of-people research pioneers for advancing decisions with embodied research and policy briefs for companies around the world. In additional to Choiceflows\, Kevin serves on the board of directors of 1200.AERO an aviation data company\, and on the board of Ultisim\ndigital twins\, is a Senior Strategy Advisor to guided video platform Storyvine\, and Unmdl marketplace for online community and technical college courses and graduate placement. Kevin lectures at Duke University Fuqua School of Business\, the University of Colorado Leeds Business School\, Yale School of Management\, Rochester University Simon Graduate School of Business\, and is a named Adams Advisor for entrepreneurship at the University of North Carolina Kenan-Flagler Business School. \nKevin serves on the leadership team as the Chair of the Guests and Speakers Committee for the People-Centered Internet (PCI) co-founded by Internet inventor Vint Cerf (Internet celebrating its 50th Anniversary in 2024)\, is a founding member of the Relationship Economy\neXpedition (REX)\, and has been is an advisor to the Aspen Institute\, Atlantic Council\, Institute for the Future\, and International Advisor to Human Centered Design Network of Japan (HCD-net). \nKevin has served on the steering committee of MIT Media Lab\, received career recognition and the NASA Astronaut’s Office Award in 2005 and then an award from IBM as an influential executive advocate for NASA and United Space Alliance (USA) in 2006. \nKevin is the author of Brandscendence: Three Essential Elements of Enduring Brands published by Kaplan/Dearborn in 2004. He is a contributing author to Wireless Rules: New Marketing Strategies for Customer Relationship Management Anytime\, Anywhere with the chapter “The Future of Marketing in a Wireless World\,” McGraw Hill\, 2001; Building Strategic Concepts for the Intelligence Enterprise\, chapter “The Trusted Advisor\,” Office of the Director of National Intelligence\, 2009. Value Above Cost: Driving Superior Financial Performance\, with the chapter sidebar contribution “Values\, Value\, Valuation\,” Wharton School Publishing\, 2009; The Handbook of Strategic Public Relations and Integrated Marketing Communications with the chapter “Relationship Transformation: Shifting Media Boundaries\,” 2012. He is co-author of the keynote article “Unleashing the Power of Design Thinking” for the summer 2008 issue of Design Management Review and appearing as a chapter in Design Thinking: Integrating Innovation\, Customer Experience and Brand Value published by Alworth Press\, 2010. He is co-author with Kazuhiko Yamazaki of “Listening and Leading in User-Focused Design” published by International Council of Societies of Industrial\nDesign\, Seoul\, Korea\, 2001. He is co-author of “IBM’s Think Strategy: melding business and brand strategy\,” appearing in the spring 2004 issue of Strategy and Leadership magazine\, co-author of “Experience Design that Drives Consideration” for the Winter 2006 issue of\nDesign Management Review\, and “How IBM Innovates” for the April 2006 issue cover story for PDMA Visions. He is author of “Engaging and Adaptive: Beyond Ease of Use” (2009) and “Collaborative Innovation and Human Interaction” (2011) published by Human Computing Interaction International and Springer. His paper with Dr. Kazuhiko Yamazaki “Culture- Centered Design and Digital Transformation” is delivered at the International Human Systems Integration (IHSI) Conference during the first quarter of 2019 published by Springer. “Designing Presence” with Dr. Kazuhiko Yamazaki is the keynote article on page seven of the book of proceedings and delivered at the International Conference on Human Interaction & Emerging Technologies: Artificial Intelligence & Future Applications (IHIET-AI) in 2020 published by Springer. “Designing from the Inside Out” receives a Best Paper Award from the 2021 Applied Human Factors and Ergonomics (AHFE) Conference by Kevin Clark (lead author)\, Dr. Stacey Baer\, Todd Hoskins\, James Kwolyk\, and Dr. Kazuhiko Yamazaki\, with proceedings published by Springer. “COVID Choices: Research and Online System for Main Street Decision Making” is published by AHFE in 2022 by Kevin Clark (lead author)\, Dr. Richard Carson\, and Dr. Jordan Louviere. “Tokyo Sensory Safari” is published by AHFE in 2023 by Kevin Clark (lead author)\, James Kwolyk\, Sruti Vijaykumar\, and Dr. Kazuhiko Yamazaki. \nKevin is a graduate of the University of Tulsa with a Bachelor of Science Degree from the School of Communications with minors in business and philosophy and is a member of the Mortar Board National Honor Society. He has certifications from IBM Management School\, IBM Senior Leadership Institute\, IBM Strategic Leadership Forum at Harvard Business School\, IBM MBA Fundamentals\, and Creating World Class Capabilities from The Wharton School at the University of Pennsylvania.
URL:https://issip.org/event/issip-ambassador-kevin-clark-of-content-revolution-to-kick-off-ambassador-event-panel-series-2024/
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/03/Agreements-negotiations-e1709508192225.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240621T080000
DTEND;TZID=America/Los_Angeles:20240621T090000
DTSTAMP:20260417T071833
CREATED:20240519T002621Z
LAST-MODIFIED:20240920T165647Z
UID:10000086-1718956800-1718960400@issip.org
SUMMARY:AI Challenges to Global Democracy:  Current ‘State of Play’
DESCRIPTION:8:00-8:10am (PST) Welcome\, AI Impacts on Democracy\, Survey Findings\n8:10-8:35am (PST) Panel Perspectives\n8:35-8:55am (PST) Discussion\n8:55am-9am (PST) Closing\n\nRegister Here  \n \n  \n\n\nRecording\,\nPresentation \n\nSlides and event recording will be emailed to all registered participants. \n\nCurrent state:  How are emerging AI services and capabilities threatening and helping advance democracy around the world?  \nWhat new AI services are emerging and how do they alleviate constraints for a democratic society? [perspective of service users\nWhat are the constraints to democracy that can be removed by the use of AI\, and what are the risks involved?\n\nShare your thoughts on the topic here \nLead / Moderators \n Kazuyoshi Shimada – JST  Christine Leitner – CEPA \nPanelists \n Hiro Hamada- Araya\n Ivar Tallo-GovConsult Foundation\n  Kevin Clark- Content Evolution\n Ryuichi Maruyama-AI Alignment Network \nEvent Contact: \n Michele Carroll – ISSIP \nTime:  8:00 am PST; 0:00 Tokyo; 17:00 CET (5pm Vienna) \n\nAwards\n  Michele Carroll (LI)  (DC)\n  Kazuyoshi Shimada (LI)  (DC)\n  Christine Leitner (LI)  (DC)\n  Hiro Hamada (LI)  (DC)\n  Ryuichi Maruyama (LI)  (DC)\n  Ivar Tallo (LI)  (DC)\n  Kevin Clark (LI)  (DC)
URL:https://issip.org/event/global-democracy-current-state-of-play/
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/05/Current-State-of-Play-Democracy-Series-Event-1-e1718818868691.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240821T080000
DTEND;TZID=America/Los_Angeles:20240821T093000
DTSTAMP:20260417T071833
CREATED:20240519T003048Z
LAST-MODIFIED:20240920T165535Z
UID:10000087-1724227200-1724232600@issip.org
SUMMARY:Exploring the Democratic Opportunity:  Inclusion in the AI Age
DESCRIPTION:[vc_row full_width=”stretch_row_content” remove_bottom_col_margin=”true”][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfl222iSrkmLu-uQwBic9nSE08Jtie2f-oJU_DPzZorJuveTw%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][vc_btn title=”SHARE YOUR THOUGHTS ON THE TOPIC” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfaLlW5sqTjrQ7jXq8BjUeNQmzHZ260mbNEuGWpBv1NpRXQgg%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][vc_column_text]\n\nKeynote Speaker:\nGiselle Mota\n\nChief of Product Inclusion at ADP | Creator of NFTY Collective \n[/vc_column_text][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nKeynote Address\nAI: Paving the Way to Humanity and Freedom\nGiselle Mota of Versd (ISSIP’s 2024 Excellence in Service Innovation Award winner for Impact to Society)\, will highlight the ways in which AI\, and specifically generative AI\, is paving the way toward global considerations of humanity and their freedoms by design. She will address how people highlighting risks are leading to opportunities to create good: from bias to ethics and inclusion\, from lack of transparency to explainability and democratization\, and from concerns of security and privacy to data governance and data agency. \nPanel Discussion:\nIn our kickoff event\, conducted in June 2024\, our presenters and panelists captured the rough bird’s eye view map of the benefits and risks for of AI for global democracy. In this session\, we will explore key points raised\, in more detail. Our panelists and moderators\, representing the perspectives of academia\, industry/NGO and government roles in Japan\, Europe (Spain\, Austria and the UK) and the US will share\, from their professional experience\, current efforts to limit risks and maximize benefits of future AI for our democracy. Together we will discuss the major issues we will face using AI toward future democracy. \nPanelists:\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text] \nTakayuki Ito\nProfessor\, Department of Social Informatics\, School of Informatics\, Kyoto University\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text] \nIgnacio Criado\nSenior Lecturer / Associate Professor (with tenure). Director\, ITGesPub Lab Research Group. Universidad Autónoma de Madrid\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text] \nLee Rainie\nDirector\, Imagining the Digital Future Center\, Elon University\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text] \nJeffrey Borek\nWW Program Director\, Open Technology & Supply Chain Security\, Office of the CISO at IBM\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/5″][/vc_column][vc_column width=”1/5″][vc_column_text] \nLead / Moderator:\nKazuyoshi Shimada – JST\n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text] \nLead / Moderator: \nChristine Leitner – CEPA\n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text] \nEvent Contact: \nMichele Carroll – ISSIP\n[/vc_column_text][/vc_column][vc_column width=”1/5″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Representing insights and perspectives from Asia\, Europe and the Americas\, industry\, government/NGO and academia.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” remove_bottom_col_margin=”true”][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfl222iSrkmLu-uQwBic9nSE08Jtie2f-oJU_DPzZorJuveTw%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][vc_btn title=”SHARE YOUR THOUGHTS ON THE TOPIC” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfaLlW5sqTjrQ7jXq8BjUeNQmzHZ260mbNEuGWpBv1NpRXQgg%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row]
URL:https://issip.org/event/exploring-the-democratic-opportunity-inclusion-in-the-ai-age/
CATEGORIES:Ambassador Panels,Conferences
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/05/Opp.-towads-progress-Inclusion-Democracy-Series-Event-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20240925T080000
DTEND;TZID=America/Los_Angeles:20240925T090000
DTSTAMP:20260417T071833
CREATED:20240519T003246Z
LAST-MODIFIED:20240920T182848Z
UID:10000088-1727251200-1727254800@issip.org
SUMMARY:Defining Next Steps:  Research\, Development\, Funding Priorities
DESCRIPTION:[vc_row full_width=”stretch_row_content” remove_bottom_col_margin=”true”][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfl222iSrkmLu-uQwBic9nSE08Jtie2f-oJU_DPzZorJuveTw%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][vc_btn title=”SHARE YOUR THOUGHTS ON THE TOPIC” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfaLlW5sqTjrQ7jXq8BjUeNQmzHZ260mbNEuGWpBv1NpRXQgg%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column][vc_column_text]Next Steps conversation to define further research needs \nThe third and final event in ISSIP’s 2024 Series exploring AI Impacts on Global Democracy will provide a summary of themes and findings to date\, and turn to defining next steps. Our panel will address questions such as: \n\nWhat do we need to better understand and regulate AI to steer it toward ‘good’ usage and benefit to global democracy?\nWhat have been challenges to date and who is responsible for mitigating risks?\nWhat research needs should be prioritized and funded? Discuss variations by geography (e.g. Japan\, EU\, US perspectives … variations in the nature of the fears across geographic region. For example\, in Japan people would characterize fears of\nAI as centered on the opaque ‘black box’ vs. Western fears centering on manipulation and disinformation to manipulate understanding and beliefs of the electorate.\n\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nPanelists:\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”16969″ img_size=”291×285″][vc_column_text]\nLee Nackman (USA)\n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16968″ img_size=”291×285″][vc_column_text]\nPaul Timmers (EU)\n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16543″][vc_column_text]\nHiro Hamada (Japan)\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/5″][/vc_column][vc_column width=”1/5″][vc_column_text] \nLead / Moderator:\nKazuyoshi Shimada – JST\n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text] \nLead / Moderator: \nChristine Leitner – CEPA\n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text] \nEvent Contact: \nMichele Carroll – ISSIP\n[/vc_column_text][/vc_column][vc_column width=”1/5″][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” remove_bottom_col_margin=”true”][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfl222iSrkmLu-uQwBic9nSE08Jtie2f-oJU_DPzZorJuveTw%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][vc_btn title=”SHARE YOUR THOUGHTS ON THE TOPIC” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfaLlW5sqTjrQ7jXq8BjUeNQmzHZ260mbNEuGWpBv1NpRXQgg%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row]
URL:https://issip.org/event/defining-next-steps-research-development-funding-priorities/
CATEGORIES:Ambassador Panels,Conferences
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/05/Defining-Next-Steps-Democracy-Series-Event-3.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241105T170000
DTEND;TZID=America/Los_Angeles:20241105T180000
DTSTAMP:20260417T071833
CREATED:20241030T035932Z
LAST-MODIFIED:20241030T143736Z
UID:10000097-1730826000-1730829600@issip.org
SUMMARY:Calling All ISSIP Ambassadors!  Annual Planning Meeting
DESCRIPTION:Agenda: \n\nWelcome and Introductions – Christine Ouyang (ISSIP Ambassadors Lead) and all Ambassadors;  20min\nBrief update on ISSIP Priorities (platform and programs) –  Michele Carroll (Executive Director) and  Jim Spohrer (Co-Founder\, Board Director); 20min\nPlanning for 2025 – Discussion – Christine; 5min\nTopics and Priorities for 2025  — ISSIP Ambassador; 10min\nSurvey\, Benevity\, etc. and closing; 5min\n\nAnnual ISSIP Ambassador Meeting / Call1 – (Calendar Invite provides zoom link) \nTues. Nov 5th Time:  5pm Pacific Time \nAnnual ISSIP Ambassador Meeting / Call2 \nWednesday Nov. 6th Time:  7:00 am Pacific Time
URL:https://issip.org/event/calling-all-issip-ambassadors-annual-planning-meeting/
LOCATION:Virtual
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/10/Annual-ISSIP-Ambassador-Meeting-e1730260554847.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241119T170000
DTEND;TZID=America/Los_Angeles:20241119T190000
DTSTAMP:20260417T071833
CREATED:20241108T051833Z
LAST-MODIFIED:20250112T163333Z
UID:10000099-1732035600-1732042800@issip.org
SUMMARY:Future of Service innovation & Human Machine Harmony
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nJan Simon-Veicht\nISSIP Ambassador \n(RECORDING) \nIn person/hybrid event roundtable discussion will be November 19th\, 2024 in San Francisco\, CA. \nThis event explores the intersection of AI\, service innovation\, and human-centered design. In Collaboration with EIT Digital Silicon Valley and its mission to foster Europe’s digital transformation and promote technological progress that benefits society. We are going to create a round-table discussion\, which aims to explore how AI can complement human innovation\, while offering both strategic insights and practical tools for businesses and organizations. The goal is to foster dialogue on balancing technological development with human needs while uncovering scalable strategies and actionable tools that participants can directly apply to their business models\, processes\, and services. \nSpeakers\n1) Stef Hutka\, Berkeley Professor\, UX Researcher\n2) Leslie Gordon\, Microsoft\, Sr Program Manager\n3) Grant Swonk\, Essential\, HCI Researcher\n4) Alexander Baumgardt\, HCI Professor CCA\n5) Sebastiano Tofaletti\, Secretary General\, European DIGITAL SME Alliance \nModerator\n1) Jan-Simon Veicht\, UC Berkeley\, Creative Director & Design Leadership \nEvent Overview\nTitle: Service Innovation Futures Now: Humans\, AI\, and Beyond\nFormat: Hybrid Round Table Discussion (In-person + Livestream/Recording)\nDate: Tuesday\, November 19th\nLocation: San Francisco\, CA (exact location TBD)\nDuration: 1 hour 45 minutes (including networking)\nExpected Attendance: 30-50 in-person + online participants[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”16701″][vc_empty_space][vc_column_text]Service Innovation Futures: Tomorrow’s Technology\, Today’s Strategy[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16794″][vc_empty_space][vc_column_text]Beyond AI Integration: Designing Human-Centered AI Services for Tomorrow[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”17018″][vc_empty_space][vc_column_text]Human-Machine Harmony in Service Innovation: From Content to Context[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/future-of-service-innovation-human-machine-harmony/
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2024/09/JSMV_ISSIP_Blog-Article-03_Stable-Diffussion.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250311T070000
DTEND;TZID=America/Los_Angeles:20250311T080000
DTSTAMP:20260417T071833
CREATED:20250219T191018Z
LAST-MODIFIED:20250219T192509Z
UID:10000106-1741676400-1741680000@issip.org
SUMMARY:Roundtable on Systems in Services
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nWhich service systems have learned from the pandemic lockdowns?\nWe live in a world of overlapping service systems. Changes in one system may impact or influence responses in others. \nThis roundtable invites practitioners to join in conversations to share perspectives and gain insights collectively. Each session focuses on a question emphasizing a systems approach to services. The conversation is sparked by two discussants outlining some positions. A moderator monitors online chat\, and invites participants to build on those ideas. The event concludes with a reflection on key insights surfaced\, and potential continuing themes that might be explored. \nThe moderator will discourage slideshows and manifestos. An open systems approach may generate new connections\, both conceptually and socially\, across ISSIP members. Recordings of each session will be posted on ISSIP video channels.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSd9mWvD7XgeNcj9P_QtrW_-BwHCuxV9NAXSjBY-zAz3FGWp4Q%2Fviewform|target:_blank”][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”16070″ alignment=”center”][vc_column_text]\nGary Metcalf\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16062″ alignment=”center”][vc_column_text]\nDavid Ing\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”17505″ alignment=”center”][vc_column_text]\nZaid Khan\nMODERATOR \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSd9mWvD7XgeNcj9P_QtrW_-BwHCuxV9NAXSjBY-zAz3FGWp4Q%2Fviewform|target:_blank”][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column][vc_column_text]AI Image Prompt: Create a monochromatic image of threads weaving into fabric in a grid to convey a world of overlapping service systems.[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/roundtable-on-systems-in-services-which-service-systems-have-learned-from-the-pandemic-lockdowns/
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/webp:https://issip.org/wp-content/uploads/2025/02/DALL·E-2025-02-19-11.05.57-A-monochrome-conceptual-representation-of-threads-weaving-into-fabric-in-a-structured-grid-matrix.-The-threads-intersect-and-overlap-symbolizing-inte.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250513T070000
DTEND;TZID=America/Los_Angeles:20250513T080000
DTSTAMP:20260417T071833
CREATED:20250325T141718Z
LAST-MODIFIED:20250508T194925Z
UID:10000109-1747119600-1747123200@issip.org
SUMMARY:Which service systems are changing with globalization/deglobalization?
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nChairs:  David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute)  \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”16070″ alignment=”center”][vc_column_text]\nDiscussant:\nGary Metcalf\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16062″ alignment=”center”][vc_column_text]\nDiscussant:\nDavid Ing \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17567″ alignment=”center”][vc_column_text]\nDiscussant:\nMike Wing\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17505″ alignment=”center”][vc_column_text]\nModerator:\nZaid Khan\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The KOF Economic Institute at ETH Zurich charted globalization with rapid growth through the 1990s\, that now appears to have slowed.  The slope of KOF Globalization Index has flattened through the 2008 Financial Crisis\, the 2020-2021 COVID-19 pandemic\, and responses to the invasion of Ukraine in 2022.  They pose the question:  “Is Globalization at its end?” \n| Year | Index |\n| 1991 | 43.56 |\n| 2001 | 49.58 |\n| 2011 | 55.32 |\n| 2022 | 57.01 | \nThe service economy employed 35.2% of the world in 1991\, and 49.7% of the world in 2022 (International Labour Organization 2025).  Has globalization reached its peak?  Which service systems are likely most impacted by deglobalization?  What is the impact on enterprises and workers? \nJoin this Roundtable on Systems in Services to share perspectives and gain insight collectively.  The Roundtable operates much like a call-in radio show in the analog age.  Discussion is sparked by a few discussants providing a systems lens on services.  A moderator monitors online chat\, and draws participants in to voice their comments.  The session concludes with reflections in key insights surfaced. \nSlideshows and manifestos are discouraged.  An open systems approach may generate new connections\, both conceptually and socially\, across ISSIP members.  Recordings of each session will be posted on ISSIP video channels. \nReferences: \n\nKOF Swiss Economic Institute (2025) “Is Globalization at its end?” https://kof.ethz.ch/en/forecasts-and-indicators/indicators/kof-globalisation-index.html\nInternational Labour Organization (2025) – processed by Our World in Data https://ourworldindata.org/grapher/share-employment-agriculture-industry-services?tab=table\n\n[/vc_column_text][vc_empty_space][vc_btn title=”REGISTER FOR THIS EVENT” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSdpq_AXmOgEH_Zb_wizaYF4ji5byEfiZuG0ayK5Q1nnF5M9Nw%2Fviewform%3Fusp%3Dheader|target:_blank”][/vc_column][/vc_row]
URL:https://issip.org/event/which-service-systems-are-changing-with-globalization-deglobalization/
LOCATION:Virtual
CATEGORIES:Ambassador Panels
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250624T200000
DTEND;TZID=America/New_York:20250624T210000
DTSTAMP:20260417T071833
CREATED:20250623T131536Z
LAST-MODIFIED:20250623T131908Z
UID:10000115-1750795200-1750798800@issip.org
SUMMARY:Jochen Wirtz Tuesday night at 8 PM ET for ISSIP
DESCRIPTION:ISSIP Welcomes Dr. Jochen Wirtz  Tuesday 24 June at 8 PM ET / 5pm Pacific\, as the coauthor of Generative AI Meets Service Robotics \nThis session will take place on ISSIP Zoom \nJoin Zoom Meeting\nhttps://us02web.zoom.us/j/82742714529?pwd=MhQvfaDOrFYj0ELesC8FzYH6Y53RsI.1 \nMeeting ID: 827 4271 4529\nPasscode: 690677 \nThis session will be moderated by ISSIP Ambassador Kevin Clark who contributed to this paper and includes citations from his book Collective Intelligence in the Age of AI \n  \nJochen Wirtz makes his academic home at the National University of Singapore and is vice dean of the business school – here are additional links to his background and credentials: Jochen Wirtz | About | National University of Singapore | ‪Jochen Wirtz – ‪Google Scholar \nJoin us! \nWirtz and Stock-Homburg\, 2025\, GenAI Meets Service Robots
URL:https://issip.org/event/jochen-wirtz-tuesday-night-at-8-pm-et-for-issip/
CATEGORIES:Ambassador Panels,ISSIP Community
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/06/AI-and-Service-Robotics.png
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250715T070000
DTEND;TZID=America/Los_Angeles:20250715T080000
DTSTAMP:20260417T071833
CREATED:20250621T153529Z
LAST-MODIFIED:20250717T152103Z
UID:10000114-1752562800-1752566400@issip.org
SUMMARY:Roundtable on Systems in Services  (led by ISSIP Ambassadors)
DESCRIPTION:[vc_row css=”.vc_custom_1752765647937{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;background-color: #f4f4f4 !important;}”][vc_column][vc_column_text]Many thanks to the organizers\, panelists\, and participants for a lively discussion on the topic of AI augmentation and automation across service systems. \nRecording: https://youtu.be/KmkfRxWwDgk \nSummary & Chat: https://www.slideshare.net/slideshow/20250715-roundtable-on-systems-in-service-series-ai-augmentation-and-automation-docx/281643335[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]\nTopic:  Where can service systems benefit more from Intelligence Augmentation (IA)\, over AI Automation? \nRegister here. \nIntelligence Augmentation (IA) enhances and elevates human’s ability\, intelligence\, and performance with the help of information technology. IA stresses human-machine collaboration or human-machine symbiosis where machines perform what they do best (e.g.\, computing\, recording\, and doing routine\, repetitive work) to aid humans in doing what humans do best (e.g.\, abstract reasoning\, creating\, and making in-depth discoveries about people and the world). Don Norman (2014\, p. 225) says: “the automation works best when conditions are normal. When conditions become difficult…then the automation is also likely to fail. In other words\, the automation takes over when it is least needed\, gives up when it is most needed”. \nA 2020 ICIS panel (Zhou\, Paul\, et al. 2021) listed some research area for IA: \n* Education (learning)\n* Medicine\n* Business\n* Disaster Management\n* Environmental and urban studies\n* Human cognition\n* Regulation \nA 2022 HICSS panel (Zhou\, Rudin\, et. al. 2023) identified some risks with IA: \n* User privacy\n* IA misuse\n* Deskilling\n* Emotional Attachment and Detachment \nService systems apply resources (e.g. knowledge\, goods\, technology) for the benefit of others. \nMuch of the attention on AI (more specifically\, Generative AI) has been on automating work.  Where can service systems make a positive difference with IA?  Which risks might make IA a bad bet? Join this Roundtable on Systems in Services to share perspectives and gain insight collectively.  The Roundtable operates much like a call-in radio shows in the analog age.  Discussion is sparked by a few discussants providing a systems lens on services.  A moderator monitors online chat\, and draws participants in to voice their comments.  The session concludes with reflections in key insights surfaced. Slideshows and manifestos are discouraged.  An open systems approach may generate new connections\, both conceptually and socially\, across ISSIP members.  Recordings of each session will be posted on ISSIP video channels. This Roundtable series is supported by members of the Creative Systemic Research Platform Institute\, as ambassadors for ISSIP. \nReferences: \n* Norman\, D. (2014). Things that make us smart: Defending human attributes in the age of the machine. New York\, NY: Diversion Books. \n* Zhou\, L.\, Paul\, S.\, Demirkan\, H.\, Yuan\, L.\, Spohrer\, J.\, Zhou\, M.\, & Basu\, J. (2021). Intelligence Augmentation: Towards Building Human-Machine Symbiotic Relationship. AIS Transactions on Human-Computer Interaction\, 13(2)\, 243-264. https://doi.org/10.17705/1thci.00149 \n* Zhou\, L.\, Rudin\, C.\, Gombolay\, M.\, Spohrer\, J.\, Zhou\, M.\, & Paul\, S. (2023). From Artificial Intelligence (AI) to Intelligence Augmentation (IA): Design Principles\, Potential Risks\, and Emerging Issues. AIS Transactions on Human-Computer Interaction\, 15(1)\, 111-135. https://doi.org/10.17705/1thci.00185 \nRoundtable Series Chairs:  David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute) \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSe96M-t9EX6F2z4WdXlT-JJXKCXdtL54PGHOEbhXgWECRNdYg%2Fviewform%3Fusp%3Dheader|target:_blank”][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”16087″ alignment=”center”][vc_column_text]\nMichelle Zhou\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16070″ alignment=”center”][vc_column_text]\nGary Metcalf\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16062″ alignment=”center”][vc_column_text]\nDavid Ing\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17505″ alignment=”center”][vc_column_text]\nZaid Khan\nMODERATOR \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSe96M-t9EX6F2z4WdXlT-JJXKCXdtL54PGHOEbhXgWECRNdYg%2Fviewform%3Fusp%3Dheader|target:_blank”][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column][vc_column_text]AI Image Prompt: Create a monochromatic image of threads weaving into fabric in a grid to convey a world of overlapping service systems.[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/roundtable-on-systems-in-services-led-by-issip-ambassadors/
LOCATION:Virtual
CATEGORIES:Ambassador Panels
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