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DTSTART;TZID=America/Los_Angeles:20240925T080000
DTEND;TZID=America/Los_Angeles:20240925T090000
DTSTAMP:20260417T090501
CREATED:20240519T003246Z
LAST-MODIFIED:20240920T182848Z
UID:10000088-1727251200-1727254800@issip.org
SUMMARY:Defining Next Steps:  Research\, Development\, Funding Priorities
DESCRIPTION:[vc_row full_width=”stretch_row_content” remove_bottom_col_margin=”true”][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfl222iSrkmLu-uQwBic9nSE08Jtie2f-oJU_DPzZorJuveTw%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][vc_btn title=”SHARE YOUR THOUGHTS ON THE TOPIC” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfaLlW5sqTjrQ7jXq8BjUeNQmzHZ260mbNEuGWpBv1NpRXQgg%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column][vc_column_text]Next Steps conversation to define further research needs \nThe third and final event in ISSIP’s 2024 Series exploring AI Impacts on Global Democracy will provide a summary of themes and findings to date\, and turn to defining next steps. Our panel will address questions such as: \n\nWhat do we need to better understand and regulate AI to steer it toward ‘good’ usage and benefit to global democracy?\nWhat have been challenges to date and who is responsible for mitigating risks?\nWhat research needs should be prioritized and funded? Discuss variations by geography (e.g. Japan\, EU\, US perspectives … variations in the nature of the fears across geographic region. For example\, in Japan people would characterize fears of\nAI as centered on the opaque ‘black box’ vs. Western fears centering on manipulation and disinformation to manipulate understanding and beliefs of the electorate.\n\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nPanelists:\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”16969″ img_size=”291×285″][vc_column_text]\nLee Nackman (USA)\n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16968″ img_size=”291×285″][vc_column_text]\nPaul Timmers (EU)\n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16543″][vc_column_text]\nHiro Hamada (Japan)\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/5″][/vc_column][vc_column width=”1/5″][vc_column_text] \nLead / Moderator:\nKazuyoshi Shimada – JST\n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text] \nLead / Moderator: \nChristine Leitner – CEPA\n[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_column_text] \nEvent Contact: \nMichele Carroll – ISSIP\n[/vc_column_text][/vc_column][vc_column width=”1/5″][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” remove_bottom_col_margin=”true”][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfl222iSrkmLu-uQwBic9nSE08Jtie2f-oJU_DPzZorJuveTw%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][vc_btn title=”SHARE YOUR THOUGHTS ON THE TOPIC” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSfaLlW5sqTjrQ7jXq8BjUeNQmzHZ260mbNEuGWpBv1NpRXQgg%2Fviewform%3Fusp%3Dsf_link|target:_blank”][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row]
URL:https://issip.org/event/defining-next-steps-research-development-funding-priorities/
CATEGORIES:Ambassador Panels,Conferences
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/05/Defining-Next-Steps-Democracy-Series-Event-3.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241105T170000
DTEND;TZID=America/Los_Angeles:20241105T180000
DTSTAMP:20260417T090501
CREATED:20241030T035932Z
LAST-MODIFIED:20241030T143736Z
UID:10000097-1730826000-1730829600@issip.org
SUMMARY:Calling All ISSIP Ambassadors!  Annual Planning Meeting
DESCRIPTION:Agenda: \n\nWelcome and Introductions – Christine Ouyang (ISSIP Ambassadors Lead) and all Ambassadors;  20min\nBrief update on ISSIP Priorities (platform and programs) –  Michele Carroll (Executive Director) and  Jim Spohrer (Co-Founder\, Board Director); 20min\nPlanning for 2025 – Discussion – Christine; 5min\nTopics and Priorities for 2025  — ISSIP Ambassador; 10min\nSurvey\, Benevity\, etc. and closing; 5min\n\nAnnual ISSIP Ambassador Meeting / Call1 – (Calendar Invite provides zoom link) \nTues. Nov 5th Time:  5pm Pacific Time \nAnnual ISSIP Ambassador Meeting / Call2 \nWednesday Nov. 6th Time:  7:00 am Pacific Time
URL:https://issip.org/event/calling-all-issip-ambassadors-annual-planning-meeting/
LOCATION:Virtual
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/10/Annual-ISSIP-Ambassador-Meeting-e1730260554847.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241119T170000
DTEND;TZID=America/Los_Angeles:20241119T190000
DTSTAMP:20260417T090501
CREATED:20241108T051833Z
LAST-MODIFIED:20250112T163333Z
UID:10000099-1732035600-1732042800@issip.org
SUMMARY:Future of Service innovation & Human Machine Harmony
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nJan Simon-Veicht\nISSIP Ambassador \n(RECORDING) \nIn person/hybrid event roundtable discussion will be November 19th\, 2024 in San Francisco\, CA. \nThis event explores the intersection of AI\, service innovation\, and human-centered design. In Collaboration with EIT Digital Silicon Valley and its mission to foster Europe’s digital transformation and promote technological progress that benefits society. We are going to create a round-table discussion\, which aims to explore how AI can complement human innovation\, while offering both strategic insights and practical tools for businesses and organizations. The goal is to foster dialogue on balancing technological development with human needs while uncovering scalable strategies and actionable tools that participants can directly apply to their business models\, processes\, and services. \nSpeakers\n1) Stef Hutka\, Berkeley Professor\, UX Researcher\n2) Leslie Gordon\, Microsoft\, Sr Program Manager\n3) Grant Swonk\, Essential\, HCI Researcher\n4) Alexander Baumgardt\, HCI Professor CCA\n5) Sebastiano Tofaletti\, Secretary General\, European DIGITAL SME Alliance \nModerator\n1) Jan-Simon Veicht\, UC Berkeley\, Creative Director & Design Leadership \nEvent Overview\nTitle: Service Innovation Futures Now: Humans\, AI\, and Beyond\nFormat: Hybrid Round Table Discussion (In-person + Livestream/Recording)\nDate: Tuesday\, November 19th\nLocation: San Francisco\, CA (exact location TBD)\nDuration: 1 hour 45 minutes (including networking)\nExpected Attendance: 30-50 in-person + online participants[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”16701″][vc_empty_space][vc_column_text]Service Innovation Futures: Tomorrow’s Technology\, Today’s Strategy[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16794″][vc_empty_space][vc_column_text]Beyond AI Integration: Designing Human-Centered AI Services for Tomorrow[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”17018″][vc_empty_space][vc_column_text]Human-Machine Harmony in Service Innovation: From Content to Context[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/future-of-service-innovation-human-machine-harmony/
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2024/09/JSMV_ISSIP_Blog-Article-03_Stable-Diffussion.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250311T070000
DTEND;TZID=America/Los_Angeles:20250311T080000
DTSTAMP:20260417T090501
CREATED:20250219T191018Z
LAST-MODIFIED:20250219T192509Z
UID:10000106-1741676400-1741680000@issip.org
SUMMARY:Roundtable on Systems in Services
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nWhich service systems have learned from the pandemic lockdowns?\nWe live in a world of overlapping service systems. Changes in one system may impact or influence responses in others. \nThis roundtable invites practitioners to join in conversations to share perspectives and gain insights collectively. Each session focuses on a question emphasizing a systems approach to services. The conversation is sparked by two discussants outlining some positions. A moderator monitors online chat\, and invites participants to build on those ideas. The event concludes with a reflection on key insights surfaced\, and potential continuing themes that might be explored. \nThe moderator will discourage slideshows and manifestos. An open systems approach may generate new connections\, both conceptually and socially\, across ISSIP members. Recordings of each session will be posted on ISSIP video channels.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSd9mWvD7XgeNcj9P_QtrW_-BwHCuxV9NAXSjBY-zAz3FGWp4Q%2Fviewform|target:_blank”][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”16070″ alignment=”center”][vc_column_text]\nGary Metcalf\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16062″ alignment=”center”][vc_column_text]\nDavid Ing\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”17505″ alignment=”center”][vc_column_text]\nZaid Khan\nMODERATOR \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSd9mWvD7XgeNcj9P_QtrW_-BwHCuxV9NAXSjBY-zAz3FGWp4Q%2Fviewform|target:_blank”][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column][vc_column_text]AI Image Prompt: Create a monochromatic image of threads weaving into fabric in a grid to convey a world of overlapping service systems.[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/roundtable-on-systems-in-services-which-service-systems-have-learned-from-the-pandemic-lockdowns/
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/webp:https://issip.org/wp-content/uploads/2025/02/DALL·E-2025-02-19-11.05.57-A-monochrome-conceptual-representation-of-threads-weaving-into-fabric-in-a-structured-grid-matrix.-The-threads-intersect-and-overlap-symbolizing-inte.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250513T070000
DTEND;TZID=America/Los_Angeles:20250513T080000
DTSTAMP:20260417T090501
CREATED:20250325T141718Z
LAST-MODIFIED:20250508T194925Z
UID:10000109-1747119600-1747123200@issip.org
SUMMARY:Which service systems are changing with globalization/deglobalization?
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nChairs:  David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute)  \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”16070″ alignment=”center”][vc_column_text]\nDiscussant:\nGary Metcalf\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16062″ alignment=”center”][vc_column_text]\nDiscussant:\nDavid Ing \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17567″ alignment=”center”][vc_column_text]\nDiscussant:\nMike Wing\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17505″ alignment=”center”][vc_column_text]\nModerator:\nZaid Khan\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The KOF Economic Institute at ETH Zurich charted globalization with rapid growth through the 1990s\, that now appears to have slowed.  The slope of KOF Globalization Index has flattened through the 2008 Financial Crisis\, the 2020-2021 COVID-19 pandemic\, and responses to the invasion of Ukraine in 2022.  They pose the question:  “Is Globalization at its end?” \n| Year | Index |\n| 1991 | 43.56 |\n| 2001 | 49.58 |\n| 2011 | 55.32 |\n| 2022 | 57.01 | \nThe service economy employed 35.2% of the world in 1991\, and 49.7% of the world in 2022 (International Labour Organization 2025).  Has globalization reached its peak?  Which service systems are likely most impacted by deglobalization?  What is the impact on enterprises and workers? \nJoin this Roundtable on Systems in Services to share perspectives and gain insight collectively.  The Roundtable operates much like a call-in radio show in the analog age.  Discussion is sparked by a few discussants providing a systems lens on services.  A moderator monitors online chat\, and draws participants in to voice their comments.  The session concludes with reflections in key insights surfaced. \nSlideshows and manifestos are discouraged.  An open systems approach may generate new connections\, both conceptually and socially\, across ISSIP members.  Recordings of each session will be posted on ISSIP video channels. \nReferences: \n\nKOF Swiss Economic Institute (2025) “Is Globalization at its end?” https://kof.ethz.ch/en/forecasts-and-indicators/indicators/kof-globalisation-index.html\nInternational Labour Organization (2025) – processed by Our World in Data https://ourworldindata.org/grapher/share-employment-agriculture-industry-services?tab=table\n\n[/vc_column_text][vc_empty_space][vc_btn title=”REGISTER FOR THIS EVENT” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSdpq_AXmOgEH_Zb_wizaYF4ji5byEfiZuG0ayK5Q1nnF5M9Nw%2Fviewform%3Fusp%3Dheader|target:_blank”][/vc_column][/vc_row]
URL:https://issip.org/event/which-service-systems-are-changing-with-globalization-deglobalization/
LOCATION:Virtual
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/02/Globalization-Event-RT.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250624T200000
DTEND;TZID=America/New_York:20250624T210000
DTSTAMP:20260417T090501
CREATED:20250623T131536Z
LAST-MODIFIED:20250623T131908Z
UID:10000115-1750795200-1750798800@issip.org
SUMMARY:Jochen Wirtz Tuesday night at 8 PM ET for ISSIP
DESCRIPTION:ISSIP Welcomes Dr. Jochen Wirtz  Tuesday 24 June at 8 PM ET / 5pm Pacific\, as the coauthor of Generative AI Meets Service Robotics \nThis session will take place on ISSIP Zoom \nJoin Zoom Meeting\nhttps://us02web.zoom.us/j/82742714529?pwd=MhQvfaDOrFYj0ELesC8FzYH6Y53RsI.1 \nMeeting ID: 827 4271 4529\nPasscode: 690677 \nThis session will be moderated by ISSIP Ambassador Kevin Clark who contributed to this paper and includes citations from his book Collective Intelligence in the Age of AI \n  \nJochen Wirtz makes his academic home at the National University of Singapore and is vice dean of the business school – here are additional links to his background and credentials: Jochen Wirtz | About | National University of Singapore | ‪Jochen Wirtz – ‪Google Scholar \nJoin us! \nWirtz and Stock-Homburg\, 2025\, GenAI Meets Service Robots
URL:https://issip.org/event/jochen-wirtz-tuesday-night-at-8-pm-et-for-issip/
CATEGORIES:Ambassador Panels,ISSIP Community
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/06/AI-and-Service-Robotics.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250715T070000
DTEND;TZID=America/Los_Angeles:20250715T080000
DTSTAMP:20260417T090501
CREATED:20250621T153529Z
LAST-MODIFIED:20250717T152103Z
UID:10000114-1752562800-1752566400@issip.org
SUMMARY:Roundtable on Systems in Services  (led by ISSIP Ambassadors)
DESCRIPTION:[vc_row css=”.vc_custom_1752765647937{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;background-color: #f4f4f4 !important;}”][vc_column][vc_column_text]Many thanks to the organizers\, panelists\, and participants for a lively discussion on the topic of AI augmentation and automation across service systems. \nRecording: https://youtu.be/KmkfRxWwDgk \nSummary & Chat: https://www.slideshare.net/slideshow/20250715-roundtable-on-systems-in-service-series-ai-augmentation-and-automation-docx/281643335[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]\nTopic:  Where can service systems benefit more from Intelligence Augmentation (IA)\, over AI Automation? \nRegister here. \nIntelligence Augmentation (IA) enhances and elevates human’s ability\, intelligence\, and performance with the help of information technology. IA stresses human-machine collaboration or human-machine symbiosis where machines perform what they do best (e.g.\, computing\, recording\, and doing routine\, repetitive work) to aid humans in doing what humans do best (e.g.\, abstract reasoning\, creating\, and making in-depth discoveries about people and the world). Don Norman (2014\, p. 225) says: “the automation works best when conditions are normal. When conditions become difficult…then the automation is also likely to fail. In other words\, the automation takes over when it is least needed\, gives up when it is most needed”. \nA 2020 ICIS panel (Zhou\, Paul\, et al. 2021) listed some research area for IA: \n* Education (learning)\n* Medicine\n* Business\n* Disaster Management\n* Environmental and urban studies\n* Human cognition\n* Regulation \nA 2022 HICSS panel (Zhou\, Rudin\, et. al. 2023) identified some risks with IA: \n* User privacy\n* IA misuse\n* Deskilling\n* Emotional Attachment and Detachment \nService systems apply resources (e.g. knowledge\, goods\, technology) for the benefit of others. \nMuch of the attention on AI (more specifically\, Generative AI) has been on automating work.  Where can service systems make a positive difference with IA?  Which risks might make IA a bad bet? Join this Roundtable on Systems in Services to share perspectives and gain insight collectively.  The Roundtable operates much like a call-in radio shows in the analog age.  Discussion is sparked by a few discussants providing a systems lens on services.  A moderator monitors online chat\, and draws participants in to voice their comments.  The session concludes with reflections in key insights surfaced. Slideshows and manifestos are discouraged.  An open systems approach may generate new connections\, both conceptually and socially\, across ISSIP members.  Recordings of each session will be posted on ISSIP video channels. This Roundtable series is supported by members of the Creative Systemic Research Platform Institute\, as ambassadors for ISSIP. \nReferences: \n* Norman\, D. (2014). Things that make us smart: Defending human attributes in the age of the machine. New York\, NY: Diversion Books. \n* Zhou\, L.\, Paul\, S.\, Demirkan\, H.\, Yuan\, L.\, Spohrer\, J.\, Zhou\, M.\, & Basu\, J. (2021). Intelligence Augmentation: Towards Building Human-Machine Symbiotic Relationship. AIS Transactions on Human-Computer Interaction\, 13(2)\, 243-264. https://doi.org/10.17705/1thci.00149 \n* Zhou\, L.\, Rudin\, C.\, Gombolay\, M.\, Spohrer\, J.\, Zhou\, M.\, & Paul\, S. (2023). From Artificial Intelligence (AI) to Intelligence Augmentation (IA): Design Principles\, Potential Risks\, and Emerging Issues. AIS Transactions on Human-Computer Interaction\, 15(1)\, 111-135. https://doi.org/10.17705/1thci.00185 \nRoundtable Series Chairs:  David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute) \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSe96M-t9EX6F2z4WdXlT-JJXKCXdtL54PGHOEbhXgWECRNdYg%2Fviewform%3Fusp%3Dheader|target:_blank”][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”16087″ alignment=”center”][vc_column_text]\nMichelle Zhou\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16070″ alignment=”center”][vc_column_text]\nGary Metcalf\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16062″ alignment=”center”][vc_column_text]\nDavid Ing\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17505″ alignment=”center”][vc_column_text]\nZaid Khan\nMODERATOR \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSe96M-t9EX6F2z4WdXlT-JJXKCXdtL54PGHOEbhXgWECRNdYg%2Fviewform%3Fusp%3Dheader|target:_blank”][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column][vc_column_text]AI Image Prompt: Create a monochromatic image of threads weaving into fabric in a grid to convey a world of overlapping service systems.[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/roundtable-on-systems-in-services-led-by-issip-ambassadors/
LOCATION:Virtual
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/06/July15-Event.png
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