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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260513T090000
DTEND;TZID=America/Los_Angeles:20260513T100000
DTSTAMP:20260513T160402
CREATED:20260512T214504Z
LAST-MODIFIED:20260513T131219Z
UID:10000134-1778662800-1778666400@issip.org
SUMMARY:TShape Development - ISSIP Speaker Series
DESCRIPTION:Next Upcoming Event\nWhen: Wednesday May 13th\, 2026 (Kick-off 2026 Series)\nTimes (USA PT/ET\, Europe CET\, Australia AEST): 9am PT/12noon ET\, 18:00 CET\, 0:200 AEST \nSeries Topic and Host\nOn 2nd Wednesday of each month\, all those interested in T-Shaped Development are invited to this series of interviews\, talks\, and panels. Jim Spohrer and Lou Freund are co-hosts.  The kick-off (May 13) agenda will include discussion of the purpose of the series\, introduction of attendees\,  review of candidate upcoming talks\, and brief presentation of AI-Powered MyTShape.com development platform\, and exploration of user community growth goals\, and possible open-source developer community growth goals.  Jim and Lou are compiling representative publications of future speakers in the series.  Each speaker will include a brief discussion of past work\, as well as future goals and plans for the community to know about and potential help each with in the spirit of give-get-grow community development. This ISSIP Speaker Series is a platform for all those interested in T-Shaped professional research\, education\, and practice. \nPast Events:\nPast Event: Lou Freund’s AHFE HSSE Conference Presentation (recording) \nRegister to get recording\, slides\, reminders:\nAll who register will be sent recording link after the event.\nZoom link will be emailed out 30 minutes before event.\nRegister below by including your email address and submitting the form. \nBE SURE TO ADD YOUR EMAIL  AND CLICK ON SUBMIT BUTTON  BELOW (SCROLL TO BOTTOM OF FORM)
URL:https://issip.org/event/tshape-development-issip-speaker-series/
CATEGORIES:Weekly Speaker Series
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260518
DTEND;VALUE=DATE:20260521
DTSTAMP:20260513T160402
CREATED:20251104T160255Z
LAST-MODIFIED:20260512T215235Z
UID:10000126-1779062400-1779321599@issip.org
SUMMARY:The Spring Servitization Conference & Doctoral Symposium
DESCRIPTION:SSC2026 | Servitization as a Multilevel Transformation: Business Models\, People\, Organisations\, and Ecosystems\n\nThe Spring Servitization Conference (SSC2026) is dedicated to understanding how organisations develop and adapt their business models through servitization and advanced services. The 2026 conference will be held in Bochum\, Germany\, with the overall theme of ‘Servitization as a Multilevel Transformation: Business Models\, People\, Organisations\, and Ecosystems’. The conference will bring together the world’s leading researchers\, practitioners and doctoral students to debate and engage with the theory and practice of servitization. \nSSC2026 will comprise the Servitization Doctoral Symposium (Monday 18 May) and the main Spring Servitization Conference (Tuesday 19 and Wednesday 20 May). On Monday 18 May\, we will host our doctoral symposium for PhD students whose research focuses on topics related to servitization (including Product-Service Systems\, services-centric business models\, and service-dominant logic\, etc.). \nOn Tuesday 19 and Wednesday 20 May\, we will follow the established format of a single stream where contributors have an opportunity to present to the whole conference audience and engage in both structured and semi-structured panel sessions to discuss their work. The programme is designed to encourage extensive debate and bridge research theory and industrial practice. The conference will also feature keynote addresses from senior executives of leading manufacturing businesses. We will also dedicate some sessions to the early-stage research\, which comprises interactive keynotes by leading academics in the field\, debates around emergent research themes\, and poster reviews of proposed projects and doctoral research. A certificate of attendance will be provided on request after the conference by email to the conference organising team. \n\nRegister here >
URL:https://issip.org/event/the-spring-servitization-conference-doctoral-symposium/
LOCATION:Bochum\, Germany
CATEGORIES:Conferences
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260520T070000
DTEND;TZID=America/Los_Angeles:20260520T080000
DTSTAMP:20260513T160402
CREATED:20260512T215814Z
LAST-MODIFIED:20260512T215814Z
UID:10000135-1779260400-1779264000@issip.org
SUMMARY:For-Fee Credentials and Curriculum Planning and Development
DESCRIPTION:On the 3rd Wednesday of Every Month in 2026\, ISSIP leaders will be convening the ISSIP For-Fee Credentials and Curriculum Planning and Development – Cadence Meetings.   All ISSIP participants are also welcome to join to discuss their favorite service innovation topics (tools & methods\, etc.)  The co-hosts are Haluk Demirkan\, Andrea Biancini\, and Jim Spohrer (co-host of cadence calls). \nWhen: Third Wednesday of the Month in 2026\nTime: 7am PT\, 9am CT\, 10am ET\,  16:00 CET\, 23:00 Singapore \nREGISTER HERE >
URL:https://issip.org/event/for-fee-credentials-and-curriculum-planning-and-development/
CATEGORIES:Discovery Summits
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260520T130000
DTEND;TZID=America/Los_Angeles:20260520T140000
DTSTAMP:20260513T160402
CREATED:20260512T214041Z
LAST-MODIFIED:20260512T214830Z
UID:10000133-1779282000-1779285600@issip.org
SUMMARY:AI as a Service Series
DESCRIPTION:AI as a Service Series\nChair – Cecilia Lee \nNext Event: May 20\, 1pm PT – Jim Spohrer Interview – (register here) \nUpcoming event\nWhen: Wednesday\, May 20th\, 2026\nTime: USA PT/ET 13:00/16:00\,  Europe CET 22:00 CET\, Asia Singapore 7:00\nChair: Cecilia Lee (ISSIP Ambassador)\nSpeaker(s):  Jim Spohrer \nAll those interested in “AI as a Service” are invited to the kick-off event of a series of interviews\, panels\, talks. Cecilia has asked Jim Spohrer to kick-off the series and to answer the following questions: \n– What is your definition of AI-as-a-Service?\n– How can we understand this concept from a value co-creation perspective?\n– How AI practitioners see this and how this concept may manifest within an organisation that is going through a rapid transformation driven by AI?\n– AI-as-a-Service enables and accelerates innovation vs. enables a seamless AI integration into organisations and helps them build AI-centered strategic competence?\n– The evolution of AI in business and our society so far\, and how it is related back to the concept of AI-as-a-Service\, value co-creation and AI smart service ecosystem? \nJim will also provide his perspective on Bek (2026) Services: The New Software in the AI era. \n(register here)
URL:https://issip.org/event/ai-as-a-service-series/
CATEGORIES:Discovery Summits
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2026/05/AI-as-a-Service.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260624T120000
DTEND;TZID=America/Los_Angeles:20260624T123000
DTSTAMP:20260513T160402
CREATED:20251104T155453Z
LAST-MODIFIED:20260513T132049Z
UID:10000120-1782302400-1782304200@issip.org
SUMMARY:ISSIP Progress Update with Board: All Welcome!
DESCRIPTION:The final Wednesday of  the month of January and June are always reserved for the twice annual ISSIP Presidents’ Progress Update with Board of Directors: Everyone Welcome! update zoom meeting.  All ISSIP participants are welcome to join in\, and Board members provide their perspectives and priorities at the end of the one hour online meeting. \nWhat: ISSIP Progress & Board of Directors Update\nDate: Wednesday\, June 24\, 2026\nTime:  12noon PT\, 3pm ET\, 20:00 CET\, 04:00 Tokyo\nWho can attend: All ISSIP community participants are welcome to attend. \nRegister here >
URL:https://issip.org/event/issip-progress-update-with-board-all-welcome-2/
CATEGORIES:Governance
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2025/11/update-issip.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260629
DTEND;VALUE=DATE:20260703
DTSTAMP:20260513T160403
CREATED:20251104T160441Z
LAST-MODIFIED:20260512T220023Z
UID:10000127-1782691200-1783036799@issip.org
SUMMARY:2026 Frontiers In Service
DESCRIPTION:The Frontiers in Service Conference is the world’s leading annual event for service research. In 2026\, the conference will be hosted by the Hanken School of Economics in the heart of Helsinki from June 29 to July 2\, bringing together top scholars and thought leaders to explore the future of service. \nFrontiers in Service – Helsinki\n\nThe Frontiers in Service Conference is widely regarded as the world’s premier international gathering for advancing service research and innovation. Since its founding in 1992 by Roland Rust—a Distinguished University Professor and David Bruce Smith Chair in Marketing at the University of Maryland—the conference has grown into a vibrant\, multidisciplinary forum that attracts scholars\, practitioners\, and industry leaders from over 40 countries. \nIt provides a dynamic platform for sharing cutting-edge insights and fostering collaboration across a broad spectrum of service-related fields\, including technology-enabled service\, customer experience\, service management\, and sustainability. The event emphasizes both academic rigor and practical relevance\, encouraging the exchange of ideas that drive innovation and enhance the impact of service research on business and society. In addition to its extensive program of presentations and discussions\, the conference offers specialized workshops and doctoral consortia designed to support emerging researchers\, nurturing the next generation of thought leaders in service science. \nThe Frontiers in Service Conference is proudly sponsored by INFORMS\, the American Marketing Association’s Service Special Interest Group (SERVSIG)\, and the Center for Excellence in Service at the University of Maryland\, reflecting its strong institutional foundations and global reach. \nConference theme\n\nThe 2026 conference theme will be “Serving with SISU: Sustainability\, Inclusion\, and Societal Uplift” \nSISU is the Finnish ethos of steady determination\, resilient spirit\, and the courage to move forward with heart in the face of complex challenges and uncertainty. It invites attendees to reflect on how service can meet the challenges of our time — and shape more sustainable\, inclusive\, and human-centered futures. \nKey dates\n\n\nPaper submission opens: November 1\, 2025\nSubmission deadline: December 1\, 2025\nNotification of acceptance: TBC\nEarly-bird registration deadline: TBC\nConference dates: June 29 – July 2\nDoctoral Consortium June 28 – 29
URL:https://issip.org/event/2026-frontiers-in-service/
LOCATION:Helsinki\, Finland
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2025/11/frontiers_in_service_2026_v2.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260708T050000
DTEND;TZID=America/Los_Angeles:20260708T053000
DTSTAMP:20260513T160403
CREATED:20251104T155751Z
LAST-MODIFIED:20260513T132122Z
UID:10000123-1783486800-1783488600@issip.org
SUMMARY:Quarterly Welcome of New Participants
DESCRIPTION:On Wednesday July 8th\, new ISSIP participants are invited to join a zoom meetings to introduce themselves to each others. All ISSIP participants are also welcome to join to meet new participants.  Everyone is welcome to share their give-get-grow professional development plans\, whether its to give as a volunteer service role\, get new skills or knowledge\, or grow a larger network of colleagues.  The host will be Vaishali Mane\, ISSIP Quarterly Welcome Event Leader\, along with Jim Spohrer\, ISSIP Co-founding Board Director and Michele Carroll\, ISSIP Executive Director. \nWhen: Wednesday\, July 8\, 2026\nTime A: 5am PT\, 7am CT\, 8am ET\,  14:00 CET\, 21:00 Singapore\nTime B: 5:30pm PT\, 7:30pm CT\, 8:30pm PT\, 2:00 CET\, +1day 9:00 Singapore \nAll who register will be sent recording link after the event.\nZoom link will be emailed out 30 minutes before event. \nRegister here >
URL:https://issip.org/event/quarterly-welcome-of-new-participants-4/
CATEGORIES:Governance
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/08/quarterly-welcome.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260720
DTEND;VALUE=DATE:20260725
DTSTAMP:20260513T160403
CREATED:20251104T160543Z
LAST-MODIFIED:20260512T220605Z
UID:10000128-1784505600-1784937599@issip.org
SUMMARY:AHFE 2026 International Conference
DESCRIPTION:The Human Side of Service Engineering (HSSE) Conference is organized within the framework of the International Conference  on Applied Human Factors and Ergonomics (AHFE) as an Affiliated Conference. \nIIf there is any one element to the engineering of service systems that is unique\, it is the extent to which the suitability of the system for human use\, human service\, and excellent human experience has been and must always be considered. \nHSSE explores the wide range of ways in which Human Factors Engineering\, Ergonomics\, Human Computer Interaction (HCI)\, Usability Testing\, Attitude and Opinion Assessment\, Servicescape Designs and Evaluations\, Cognitive Engineering\, Psychometrics\, Training for Service Delivery\, Co-Production and Co-Creation of Value\, Service Levels and Cost Effectiveness\, Call Center Engineering\, Customer Support Engineering\, and many other possible areas relate to and impact the Engineering and Management of Service Organizations. \nIn 2023\, sessions relating to AI & Digital Transformation\, Health Care & Education\, Culture & Innovation\, Transportation & Communications\, Infrastructure & Energy\, Banking & Finance\, Retail & Hospitality\, Economics & Legal\, and Government & Public Policy\, Sustainability & Quality of Life at all levels\, along with many other fields will be included. \nAreas of Interest include\, but are not limited to those listed here: \n\nMulti-disciplinary approaches in service research\nCognitive Systems modeling of Service Systems (Digital Twins)\nCo-production\, Co-creation of Value\, Social Impact & Engagement\nUX Research Methods for HSSE\nKnowledge Sciences & Service Science in the Age of Artificial Intelligence\nArtificial Intelligence & Smarter\, Wiser Service Systems\nBig Data and Artificial Intelligence for Service Innovation\nAugmenting\, Virtual & Metaverse Reality as Service Systems\nFuture of Work & Digital Transformation of Service Systems\nTalent\, Skills\, T-Shaped Professionals and Life-Long Learning\nAdoption of Health Information Technology (HIT)\nDigital Transformation in Human-Centered Service Systems\nSustainability\, Resilience & Quality of Life\nEmpowering Citizens & Digital Governance Transformation\nDiversity\, Equity & Inclusion in Service System\nEthics\, Privacy & Trust in the Era of Big Data and AI\nAnthropology in Service Science\nContext-related Service: The Human Aspect of Service Systems\nGovernance of Service Systems\nHuman Aspects of Change When Applying Agile and Lean Six Sigma Methods and Tools\nHuman-Centered Intelligence Systems\nHuman Side of Service-Dominant Logic\nService Design & Innovation\nService design in the AI\, AR/VR & Metaverse\nService Management\, Operations & Marketing\nSocial Media\, Gamification and Service Strategy & Marketing\nService System Standards\nOpen Service Communities: Open Source\, Open Innovation\, Online Communities (e.g.\, GitHub\, Wikipedia)\, & Social Sector Innovation
URL:https://issip.org/event/ahfe-2026-international-conference/
LOCATION:Istanbul\, Turkey
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2025/11/ahfe-2026.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20261014T050000
DTEND;TZID=America/Los_Angeles:20261014T053000
DTSTAMP:20260513T160403
CREATED:20251104T155855Z
LAST-MODIFIED:20260513T132117Z
UID:10000124-1791954000-1791955800@issip.org
SUMMARY:Quarterly Welcome of New Participants
DESCRIPTION:On Wednesday October 14th\, new ISSIP participants are invited to join a zoom meetings to introduce themselves to each others. All ISSIP participants are also welcome to join to meet new participants.  Everyone is welcome to share their give-get-grow professional development plans\, whether its to give as a volunteer service role\, get new skills or knowledge\, or grow a larger network of colleagues.  The host will be Vaishali Mane\, ISSIP Quarterly Welcome Event Leader\, along with Jim Spohrer\, ISSIP Co-founding Board Director and Michele Carroll\, ISSIP Executive Director. \nWhen: Wednesday\, October 14\, 2026\nTime A: 5am PT\, 7am CT\, 8am ET\,  14:00 CET\, 21:00 Singapore\nTime B: 5:30pm PT\, 7:30pm CT\, 8:30pm PT\, 2:00 CET\, +1day 9:00 Singapore \nAll who register will be sent recording link after the event.\nZoom link will be emailed out 30 minutes before event. \nRegister here >
URL:https://issip.org/event/quarterly-welcome-of-new-participants-5/
CATEGORIES:Governance
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261106
DTEND;VALUE=DATE:20261109
DTSTAMP:20260513T160403
CREATED:20251104T160637Z
LAST-MODIFIED:20260512T220847Z
UID:10000129-1793923200-1794182399@issip.org
SUMMARY:AAAI Fall Symposia
DESCRIPTION:The AAAI Fall Symposium series is usually held on the east coast during late October or early November. The series affords participants a smaller\, more intimate setting where they can share ideas and learn from each other’s artificial intelligence research. \nTopics for the symposia change each year\, and the limited seating capacity and relaxed atmosphere allow for workshop like interaction. The Fall Symposium series is usually held on the east coast during late October or early November.
URL:https://issip.org/event/aaai-fall-symposia/
LOCATION:Arlington\, VA
CATEGORIES:Conferences
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261110
DTEND;VALUE=DATE:20261115
DTSTAMP:20260513T160403
CREATED:20251104T160732Z
LAST-MODIFIED:20260512T221018Z
UID:10000130-1794268800-1794700799@issip.org
SUMMARY:International Conference on Industry of the Future and Smart Manufacturing
DESCRIPTION:About The Event\nThe International Conference on Industry of the Future and Smart Manufacturing (ISM) is a yearly open forum fostering the smart culture and exploring the transformative impact of digital technologies characterizing the 4th industrial revolution across the full breadth of economic sectors. \nThe manufacturing community is leading a series of world-class breakthroughs driven by the convergence of physical and digital spaces\, operational excellence and human-automation symbiosis that are intimately changing the profile and behavior of socio-technical ecosystems at all levels of public and private sectors. \nTo support this transition\, ISM promotes the cross-fertilization of multidisciplinary knowledge bringing together a global community of eminent academics\, research innovators\, professionals\, leaders and policy makers committed to build more efficient\, agile\, safe\, sustainable and ethical systems; encourages the dissemination of the latest scientific advances\, research results and industrial stories to strengthen the theoretical base of Industry 4.0/5.0; and provides a stimulating ground for business-to-science cooperation opportunities.
URL:https://issip.org/event/international-conference-on-industry-of-the-future-and-smart-manufacturing/
LOCATION:Venice\, Italy
CATEGORIES:Conferences
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