Agenda: Welcome and Introductions – Christine Ouyang (ISSIP Ambassadors Lead) and all Ambassadors; 20min Brief update on ISSIP Priorities (platform and programs) – Michele Carroll (Executive Director) and Jim Spohrer (Co-Founder, Board Director); 20min Planning for 2025 - Discussion – Christine; 5min Topics and Priorities for 2025 -- ISSIP Ambassador; 10min Survey, Benevity, etc. and closing; 5min Annual ISSIP…
Jan Simon-Veicht ISSIP Ambassador (RECORDING) In person/hybrid event roundtable discussion will be November 19th, 2024 in San Francisco, CA. This event explores the intersection of AI, service innovation, and human-centered design. In Collaboration with EIT Digital Silicon Valley and its mission to foster Europe's digital transformation and promote technological progress that benefits society. We are going…
Co-hosts Jim Spohrer (ISSIP) Vittal Prabhu (Penn State University, Industrial & Manufacturing Engineering, Service Systems Engineering) Panelists Jeremy Van Puffelen Prism Logistics Interview Utpal Mangla Past President, ISSIP General Manager Industry EDGE Cloud; IBM Cloud Platform Linkedin Carlos Moreno 8th Avenue Food & Provisions Supply Chain Executive: Drive Customer Experience, Continuous Improvement & Business Growth…
The 2024 edition of the Let’s Talk About Service (LTAS) conference will be hosted by Maastricht University (The Netherlands) from December 4 - 6, 2024. The aim of LTAS is to introduce PhD Students and early career researchers to the wonderful world of service research and guide them through their journey in academia. This year’s theme focuses on: Finding the Sweet Spot of…
As industry sector transformations accelerate, industrial and systems engineering departments and as well as all academic disciplines should prepare a next generation of T-shaped adaptive innovators, with depth of problem-solving skills and breadth of communication skills. We look forward to exploring the transformation underway across industry sectors as we engineer our 21st century service economy.…
On Wednesday January 8th, new ISSIP participants are invited to join our zoom meeting to introduce themselves to each other. All ISSIP participants are also welcome to join to meet new participants. Everyone is welcome to share their give-get-grow professional development plans, whether it is to GIVE in a volunteer service role, GET new skills…
Invitation to Progress Call Jan 29, 2025 By Deborah Stokes, ISSIP 2024 President, Dell TechnologiesLooking back on the accomplishments of 2024, I want to express my pride in ISSIP, and gratitude for the generous contributions of the many individuals that shape and power this global community. It is my privilege to serve as president of ISSIP, to work…
The 15th International Conference on Exploring Service Science, IESS 2.5, will be organized by the University of Naples ‘Parthenope’, Department of Economics, Law, Cybersecurity and Sports Sciences, on February 5-7, 2025 in Naples, Italy. The IESS 2.5 conference will unite academics and service practitioners in a collegial and stimulating environment. The IESS 2.5 edition has…
Which service systems have learned from the pandemic lockdowns? We live in a world of overlapping service systems. Changes in one system may impact or influence responses in others. This roundtable invites practitioners to join in conversations to share perspectives and gain insights collectively. Each session focuses on a question emphasizing a systems approach to…
The University of Liverpool Management School is thrilled to host the 2025 Spring Servitization Conference (SSC2025), the biggest and longest-running research conference on servitization established in 2010. With the overall theme, ‘Evidencing Productivity and Sustainability through Servitization: The Role of Suppliers, Intermediaries, Customers and Competitors‘, SSC2025 will bring together the world’s leading researchers, practitioners and doctoral students to…
Chairs: David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute) Discussant: Gary Metcalf Discussant: David Ing Discussant: Mike Wing Moderator: Zaid Khan The KOF Economic Institute at ETH Zurich charted globalization with rapid growth through the 1990s, that now appears to have slowed. The slope of KOF Globalization Index has flattened through…
This week, we welcome Jim Spohrer, Founder & Board Member at the International Society of Service Innovation Professionals (ISSIP) and Birgit Mager, our Co-Founder & President of the Service Design Network, for a unique cross-community conversation. In this exchange, we’ll explore the overlap between service design and service innovation, two practices driving value creation in…