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DTSTART;TZID=America/Los_Angeles:20241030T110000
DTEND;TZID=America/Los_Angeles:20241030T120000
DTSTAMP:20260419T173423
CREATED:20240920T172136Z
LAST-MODIFIED:20241025T134513Z
UID:10000093-1730286000-1730289600@issip.org
SUMMARY:2024 Industry Transformation Series: Retail & Hospitality
DESCRIPTION:[vc_row remove_bottom_col_margin=”true”][vc_column][vc_column_text]Engineering the 21st Century Service Economy\, a PSU/ISSIP Series \nPlease register and join us for the fourth in a series of ISSIP events on the transformation of industry sectors in the AI Era (register here\, all who register will receive a link to the recording\, even if you cannot attend the online session live). \nHow will we measure business and societal progress across industry sectors over the next two decades? Through a survey and series of events with industry sector subject-matter-experts\, ISSIP & PSU have partnered to explore the transformation of industry sectors and how to measure progress.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nCo-hosts\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text]\n \nJim Spohrer\nISSIP \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][vc_column_text] \nVittal Prabhu\nPenn State University\, Industrial & Manufacturing Engineering\, Service Systems Engineering \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nPanelists with Interviews\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text] \nJoy Field\nBoston College\, USA (https://www.linkedin.com/in/joy-field-88a67a/) \nInterview: https://youtu.be/fVbQO2tVvNk \nAuthor of “Designing Service Processes to Unlock Value\, Fourth Edition” \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][vc_column_text] \nHaluk Demirkan\nAmazon & U Washington Tacoma\, USA\n(https://www.linkedin.com/in/halukdemirkan/) \nInterview: https://youtu.be/K5NmSgBWYrU \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nInterviews\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text] \nMariana Sigala\nU Newcastle\, Australia\n(https://www.linkedin.com/in/mariannasigala/) \nInterview:\nhttps://youtu.be/KMHcDTPXha4 \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][vc_column_text] \nMark Anderson\nCognitive Edge\,\nNew Zealand\n(https://www.linkedin.com/in/vmarkanderson/) \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nFor more information about the series and this specific event\, please see this ISSIP blog post.  Please feel free to contribute by taking the survey. See also TBD.\n[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/2024-industry-transformation-series-retail-hospitality/
CATEGORIES:Conferences,Discovery Summits
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/09/96890e7f-5b7d-2a9b-df14-8619ae34d3d8.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241105T170000
DTEND;TZID=America/Los_Angeles:20241105T180000
DTSTAMP:20260419T173423
CREATED:20241030T035932Z
LAST-MODIFIED:20241030T143736Z
UID:10000097-1730826000-1730829600@issip.org
SUMMARY:Calling All ISSIP Ambassadors!  Annual Planning Meeting
DESCRIPTION:Agenda: \n\nWelcome and Introductions – Christine Ouyang (ISSIP Ambassadors Lead) and all Ambassadors;  20min\nBrief update on ISSIP Priorities (platform and programs) –  Michele Carroll (Executive Director) and  Jim Spohrer (Co-Founder\, Board Director); 20min\nPlanning for 2025 – Discussion – Christine; 5min\nTopics and Priorities for 2025  — ISSIP Ambassador; 10min\nSurvey\, Benevity\, etc. and closing; 5min\n\nAnnual ISSIP Ambassador Meeting / Call1 – (Calendar Invite provides zoom link) \nTues. Nov 5th Time:  5pm Pacific Time \nAnnual ISSIP Ambassador Meeting / Call2 \nWednesday Nov. 6th Time:  7:00 am Pacific Time
URL:https://issip.org/event/calling-all-issip-ambassadors-annual-planning-meeting/
LOCATION:Virtual
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/10/Annual-ISSIP-Ambassador-Meeting-e1730260554847.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241119T170000
DTEND;TZID=America/Los_Angeles:20241119T190000
DTSTAMP:20260419T173423
CREATED:20241108T051833Z
LAST-MODIFIED:20250112T163333Z
UID:10000099-1732035600-1732042800@issip.org
SUMMARY:Future of Service innovation & Human Machine Harmony
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nJan Simon-Veicht\nISSIP Ambassador \n(RECORDING) \nIn person/hybrid event roundtable discussion will be November 19th\, 2024 in San Francisco\, CA. \nThis event explores the intersection of AI\, service innovation\, and human-centered design. In Collaboration with EIT Digital Silicon Valley and its mission to foster Europe’s digital transformation and promote technological progress that benefits society. We are going to create a round-table discussion\, which aims to explore how AI can complement human innovation\, while offering both strategic insights and practical tools for businesses and organizations. The goal is to foster dialogue on balancing technological development with human needs while uncovering scalable strategies and actionable tools that participants can directly apply to their business models\, processes\, and services. \nSpeakers\n1) Stef Hutka\, Berkeley Professor\, UX Researcher\n2) Leslie Gordon\, Microsoft\, Sr Program Manager\n3) Grant Swonk\, Essential\, HCI Researcher\n4) Alexander Baumgardt\, HCI Professor CCA\n5) Sebastiano Tofaletti\, Secretary General\, European DIGITAL SME Alliance \nModerator\n1) Jan-Simon Veicht\, UC Berkeley\, Creative Director & Design Leadership \nEvent Overview\nTitle: Service Innovation Futures Now: Humans\, AI\, and Beyond\nFormat: Hybrid Round Table Discussion (In-person + Livestream/Recording)\nDate: Tuesday\, November 19th\nLocation: San Francisco\, CA (exact location TBD)\nDuration: 1 hour 45 minutes (including networking)\nExpected Attendance: 30-50 in-person + online participants[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”16701″][vc_empty_space][vc_column_text]Service Innovation Futures: Tomorrow’s Technology\, Today’s Strategy[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16794″][vc_empty_space][vc_column_text]Beyond AI Integration: Designing Human-Centered AI Services for Tomorrow[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”17018″][vc_empty_space][vc_column_text]Human-Machine Harmony in Service Innovation: From Content to Context[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/future-of-service-innovation-human-machine-harmony/
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2024/09/JSMV_ISSIP_Blog-Article-03_Stable-Diffussion.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241120T110000
DTEND;TZID=America/Los_Angeles:20241120T120000
DTSTAMP:20260419T173423
CREATED:20240920T172245Z
LAST-MODIFIED:20241122T201717Z
UID:10000094-1732100400-1732104000@issip.org
SUMMARY:2024 Industry Transformation Series: Supply Chain & Logistics
DESCRIPTION:[vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSdfCw1wWjti9Qy3Pga05JED2afdMGjP9umzG0QX0sxEngsgjQ%2Fviewform|target:_blank”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nCo-hosts\n[/vc_column_text][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column width=”1/4″][vc_single_image image=”16080″ alignment=”center”][vc_column_text]\nJim Spohrer \n(ISSIP) \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16015″ alignment=”center”][vc_column_text]\nVittal Prabhu\n(Penn State University\, Industrial & Manufacturing Engineering\, Service Systems Engineering) \n[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”15px”][vc_separator][vc_empty_space height=”15px”][vc_column_text]\nPanelists\n[/vc_column_text][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column width=”1/4″][vc_single_image image=”17185″ alignment=”center”][vc_column_text]\nJeremy Van Puffelen\nPrism Logistics\nInterview \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16115″ alignment=”center”][vc_column_text]\nUtpal Mangla\nPast President\, ISSIP\nGeneral Manager\nIndustry EDGE Cloud;\nIBM Cloud Platform\nLinkedin \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17186″ alignment=”center”][vc_column_text]\nCarlos Moreno\n8th Avenue Food & Provisions\nSupply Chain Executive: Drive Customer Experience\, Continuous Improvement & Business Growth \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17229″ alignment=”center”][vc_column_text]\nAineth Torres-Ruiz\nFractal.ai – Decision Science Operations Researcher & Data Science | PhD | Health Care & Supply Chains | Sustainable Production & Consumption \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nAgenda\nThe agenda for the one hour online event is as follows: \n10 minutes – welcome and intro (Vittal & Jim)\n20 minutes – the panel opening statements\n– 5 minutes each per panelists (Jeremy\, Utpal\, Carlos\, Aineth)\n30 minutes Q&A (All\, including questions from participants in chat) \nFor more information about the series and this specific event\, please see this ISSIP blog post.  Please feel free to contribute by taking the survey. See also Gartner Digital Supply Chain Roadmap and McKinsey on Next Big Arenas of Competition – how will logistic and supply change impact and be impacted by these 18 future industries? \nRecording\nRecording:  https://youtu.be/lWtSbaj7o0o \nPresentation: https://www.slideshare.net/slideshow/20241120-supplychain-logistics-transformation-psu-event-series-v8-pptx/273480357[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSdfCw1wWjti9Qy3Pga05JED2afdMGjP9umzG0QX0sxEngsgjQ%2Fviewform|target:_blank”][/vc_column][/vc_row]
URL:https://issip.org/event/2024-industry-transformation-series-supply-chain-logistics/
CATEGORIES:Conferences,Discovery Summits
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/09/b65698ad-a301-06ef-b0c6-88f86d056f72.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241204
DTEND;VALUE=DATE:20241207
DTSTAMP:20260419T173423
CREATED:20240714T174236Z
LAST-MODIFIED:20240714T174236Z
UID:10000091-1733270400-1733529599@issip.org
SUMMARY:Let's Talk about Service (LTAS) 2024 in Maastricht
DESCRIPTION:The 2024 edition of the Let’s Talk About Service (LTAS) conference will be hosted by Maastricht University (The Netherlands) from December 4 – 6\, 2024. \nThe aim of LTAS is to introduce PhD Students and early career researchers to the wonderful world of service research and guide them through their journey in academia. \nThis year’s theme focuses on: Finding the Sweet Spot of your Research Impact. Participants will gain a deeper understanding of what it means to make an impact through research. We’ll explore what impact means for each individual and how you can enhance the impact of your research.\nThe application deadline is September 16. Click here to learn more about relevant deadlines and the application procedure.
URL:https://issip.org/event/lets-talk-about-service-ltas-2024-in-maastricht/
LOCATION:United States
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/07/LTAS-11th-Edition-2024.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241211T110000
DTEND;TZID=America/Los_Angeles:20241211T120000
DTSTAMP:20260419T173423
CREATED:20241205T040752Z
LAST-MODIFIED:20241205T040752Z
UID:10000100-1733914800-1733918400@issip.org
SUMMARY:PSU Industry Transformation Series - Energy & IT
DESCRIPTION:As industry sector transformations accelerate\,  industrial and systems engineering departments and as well as all academic disciplines should prepare a next generation of T-shaped adaptive innovators\, with depth of problem-solving skills and breadth of communication skills. \nWe look forward to exploring the transformation underway across industry sectors as we engineer our 21st century service economy. In this final virtual event of 2024\, our panel of experts from industry\, government\, NGO and academia will explore trends\, tools\, challenges and how to define excellence and measure progress in the Energy & IT Sectors.  \nSee also Gartner Predicts Power Shortages Will Restrict 40% of AI Data Centers By 2027.  And see the six pillars of decarbonization here.  Fortune reports OpenAI wants to build 5-gigawatt data centers.  \nCo-hosts: \nJim Spohrer (ISSIP) \nVittal Prabhu (Penn State University\, Industrial & Manufacturing Engineering\, Service Systems Engineering) \nPanelists: \nMeghana Puvvadi\, NVidia\, Director AI Platforms and Products  \nMary Ann Piette\, Associate Lab Director of the Energy Technologies Area (ETA) at Lawrence Berkeley National Laboratory  \nTroy Helming\, CEO & Founder of EarthGrid\, A Public Benefit Corporation  \nDinesh Verma\, IBM Fellow\, Interview: https://youtu.be/w9Frkh9x4Ss \n  \nDate: Wednesday December 11\, 2024 \nTime: 11am PST/2pm ET/20:00 CET/03:00 Tokyo \nWhere: online (zoom link will be emailed 30 minutes before event starts to all who register) \nRegister Here
URL:https://issip.org/event/psu-industry-transformation-series-energy-it/
CATEGORIES:AI Collab,ISSIP Community
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/12/energy-IT-robot-and-human-hands.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250108T050000
DTEND;TZID=America/Los_Angeles:20250108T173000
DTSTAMP:20260419T173423
CREATED:20241217T211522Z
LAST-MODIFIED:20250105T135907Z
UID:10000102-1736312400-1736357400@issip.org
SUMMARY:2025 Quarterly Welcome - Give\, Get\, Grow!
DESCRIPTION:On Wednesday January 8th\, new ISSIP participants are invited to join our zoom meeting to introduce themselves to each other. All ISSIP participants are also welcome to join to meet new participants.  Everyone is welcome to share their give-get-grow professional development plans\, whether it is to GIVE in a volunteer service role\, GET new skills or knowledge\, or grow a larger network of colleagues.  The host will be Vaishali Mane\, ISSIP Quarterly Welcome Event Leader\, along with Jim Spohrer\, ISSIP Co-founding Board Director and Michele Carroll\, ISSIP Executive Director. \nWhen: Wednesday\, January 8th\, 2025\nTime A: 5am PT\, 7am CT\, 8am ET\,  14:00 CET\, 21:00 Singapore\nTime B: 5:30pm PT\, 7:30pm CT\, 8:30pm PT\, 2:00 CET\, +1day 9:00 Singapore \nRegistration Link: [2025 Q1] Quarterly Welcome of New Participants
URL:https://issip.org/event/2025-quarterly-welcome-give-get-grow/
LOCATION:Virtual
CATEGORIES:ISSIP Community
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/12/issip-2025-quarterly.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250129T120000
DTEND;TZID=America/Los_Angeles:20250129T123000
DTSTAMP:20260419T173423
CREATED:20241217T211251Z
LAST-MODIFIED:20250124T150912Z
UID:10000101-1738152000-1738153800@issip.org
SUMMARY:Semi Annual Progress Call\, Plans & Vision for 2025
DESCRIPTION:Invitation to Progress Call Jan 29\, 2025\nBy Deborah Stokes\, ISSIP 2024 President\, Dell TechnologiesLooking back on the accomplishments of 2024\, I want to express my pride in ISSIP\, and gratitude for the generous contributions of the many individuals that shape and power this global community. It is my privilege to serve as president of ISSIP\, to work with our outstanding leadership team and to collaborate with all of you. \nPlease join me and ISSIP’s executive and operations leadership for the Progress Call Wednesday\, January 29\, 2025 (noon pacific) at which we will: \n\nRecognize and celebrate our outstanding volunteers\nHighlight 2024 programs and outcomes\, and\nShare our vision and calls to action for 2025.\n\nALL ACTIVE ISSIP PARTICIPANTS ARE encouraged to participate! Zoom link to be sent prior to meeting. All registrants receive slides and recording afterward. (link to register is here!)  \n  \n\nDeb Stokes\n2024 President of ISSIP
URL:https://issip.org/event/2024-in-review-accelerating-issip-growth-while-strengthening-connections-in-community/
LOCATION:Virtual
CATEGORIES:ISSIP Community
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/12/GGG-2025-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250205
DTEND;VALUE=DATE:20250208
DTSTAMP:20260419T173423
CREATED:20250124T151245Z
LAST-MODIFIED:20250124T151245Z
UID:10000104-1738713600-1738972799@issip.org
SUMMARY:15th International Conference on Exploring Service Science (IESS 2.5)
DESCRIPTION:The 15th International Conference on Exploring Service Science\, IESS 2.5\, will be organized by the University of Naples ‘Parthenope’\, Department of Economics\, Law\, Cybersecurity and Sports Sciences\, on February 5-7\, 2025 in Naples\, Italy. \nThe IESS 2.5 conference will unite academics and service practitioners in a collegial and stimulating environment. The IESS 2.5 edition has a special theme ‘Towards Socially Conscious Service Systems Design’\, service science to promote responsible and socially conscious environments. This topic aims to enlighten the potential actions of Service Science \nadopting design perspectives and actions able to respect human rights and community values by offering a great opportunity: \n\nto continue to deepen the previous topics of the last IESS 2.2\, IESS 2.3\, and IESS 2.4 conference: Service Innovation Roadmaps and Responsible Entities Learning\, Service Science to Ground Sustainable Development Goals\, Service Science to promote intelligence augmentation.\nand to discover sustainable and responsible ways of setting up resilient and endurable ecosystems using trans-disciplinary\, trans-institutional\, and transnational services systems.\n\nIf you have any questions\, do not hesitate to contact the conference chairs at: pcchairs@iess.online \n\n\n\n\n\n\nImportant dates
URL:https://issip.org/event/15th-international-conference-on-exploring-service-science-iess-2-5/
LOCATION:Naples\, Italy
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/01/Screenshot-2025-01-16-205658.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250311T070000
DTEND;TZID=America/Los_Angeles:20250311T080000
DTSTAMP:20260419T173423
CREATED:20250219T191018Z
LAST-MODIFIED:20250219T192509Z
UID:10000106-1741676400-1741680000@issip.org
SUMMARY:Roundtable on Systems in Services
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nWhich service systems have learned from the pandemic lockdowns?\nWe live in a world of overlapping service systems. Changes in one system may impact or influence responses in others. \nThis roundtable invites practitioners to join in conversations to share perspectives and gain insights collectively. Each session focuses on a question emphasizing a systems approach to services. The conversation is sparked by two discussants outlining some positions. A moderator monitors online chat\, and invites participants to build on those ideas. The event concludes with a reflection on key insights surfaced\, and potential continuing themes that might be explored. \nThe moderator will discourage slideshows and manifestos. An open systems approach may generate new connections\, both conceptually and socially\, across ISSIP members. Recordings of each session will be posted on ISSIP video channels.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSd9mWvD7XgeNcj9P_QtrW_-BwHCuxV9NAXSjBY-zAz3FGWp4Q%2Fviewform|target:_blank”][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”16070″ alignment=”center”][vc_column_text]\nGary Metcalf\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16062″ alignment=”center”][vc_column_text]\nDavid Ing\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”17505″ alignment=”center”][vc_column_text]\nZaid Khan\nMODERATOR \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSd9mWvD7XgeNcj9P_QtrW_-BwHCuxV9NAXSjBY-zAz3FGWp4Q%2Fviewform|target:_blank”][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column][vc_column_text]AI Image Prompt: Create a monochromatic image of threads weaving into fabric in a grid to convey a world of overlapping service systems.[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/roundtable-on-systems-in-services-which-service-systems-have-learned-from-the-pandemic-lockdowns/
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/webp:https://issip.org/wp-content/uploads/2025/02/DALL·E-2025-02-19-11.05.57-A-monochrome-conceptual-representation-of-threads-weaving-into-fabric-in-a-structured-grid-matrix.-The-threads-intersect-and-overlap-symbolizing-inte.webp
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