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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250522T051000
DTEND;TZID=America/Los_Angeles:20250522T054500
DTSTAMP:20260419T022432
CREATED:20250521T163428Z
LAST-MODIFIED:20250522T165615Z
UID:10000113-1747890600-1747892700@issip.org
SUMMARY:Bridging Service Futures: SDN Community Voices nº038
DESCRIPTION:[vc_row][vc_column][vc_column_text]This week\, we welcome Jim Spohrer\, Founder & Board Member at the International Society of Service Innovation Professionals (ISSIP) and Birgit Mager\, our Co-Founder & President of the Service Design Network\, for a unique cross-community conversation. \nIn this exchange\, we’ll explore the overlap between service design and service innovation\, two practices driving value creation in increasingly complex systems. What shared challenges do we face? What opportunities can we unlock by joining forces? \nAs part of our Membership Month programming\, this episode is also a warm invitation to both communities to engage ahead of SDGC25. \n🎟 Interested in joining us live? RSVP now!\n📅 Date: Thursday\, May 22nd\n⏰ Time: 8:15 AM (EDT) / 14:15 (CEST) / 20:15 (AWST)[/vc_column_text][vc_empty_space][vc_btn title=”RSVP NOW” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fwww.linkedin.com%2Fevents%2F7330612308382998528%2Fabout%2F|target:_blank”][/vc_column][/vc_row]
URL:https://issip.org/event/bridging-service-futures-sdn-community-voices-no038/
CATEGORIES:ISSIP Community
ATTACH;FMTTYPE=image/jpeg:https://issip.org/wp-content/uploads/2025/05/bridging-service-futures.jpg
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250624T200000
DTEND;TZID=America/New_York:20250624T210000
DTSTAMP:20260419T022432
CREATED:20250623T131536Z
LAST-MODIFIED:20250623T131908Z
UID:10000115-1750795200-1750798800@issip.org
SUMMARY:Jochen Wirtz Tuesday night at 8 PM ET for ISSIP
DESCRIPTION:ISSIP Welcomes Dr. Jochen Wirtz  Tuesday 24 June at 8 PM ET / 5pm Pacific\, as the coauthor of Generative AI Meets Service Robotics \nThis session will take place on ISSIP Zoom \nJoin Zoom Meeting\nhttps://us02web.zoom.us/j/82742714529?pwd=MhQvfaDOrFYj0ELesC8FzYH6Y53RsI.1 \nMeeting ID: 827 4271 4529\nPasscode: 690677 \nThis session will be moderated by ISSIP Ambassador Kevin Clark who contributed to this paper and includes citations from his book Collective Intelligence in the Age of AI \n  \nJochen Wirtz makes his academic home at the National University of Singapore and is vice dean of the business school – here are additional links to his background and credentials: Jochen Wirtz | About | National University of Singapore | ‪Jochen Wirtz – ‪Google Scholar \nJoin us! \nWirtz and Stock-Homburg\, 2025\, GenAI Meets Service Robots
URL:https://issip.org/event/jochen-wirtz-tuesday-night-at-8-pm-et-for-issip/
CATEGORIES:Ambassador Panels,ISSIP Community
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/06/AI-and-Service-Robotics.png
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250625T120000
DTEND;TZID=America/Los_Angeles:20250625T130000
DTSTAMP:20260419T022432
CREATED:20250418T155455Z
LAST-MODIFIED:20250418T155455Z
UID:10000110-1750852800-1750856400@issip.org
SUMMARY:Semi-Annual ISSIP Progress Call
DESCRIPTION:Semi-Annual ISSIP Progress Call Moves to JUNE\nAll global participants welcome – New Format!\nIn response to feedback from our global community about the difficulty of scheduling in July\, and a desire for more interactive exchange\, ISSIP is adjusting both timing and format of our semiannual Progress Calls with the ISSIP board of directors. \nOur goal: a more interactive conversation amongst ISSIP global community\, recognizing our people and their work. \n\nSlides and information on key metrics\, program updates (AI Collab\, Ambassadors\, MyT-me\, Give Get Grow\, Publishing and overall operations) will be shared weeks before the call\n2025 Excellence in Service Innovation Award winners and distinguished recognition recipients are invited to briefly share synopses of their work\nISSIP Board members\, executive and operations leaders are invited to share perspective and priorities\n‘Front-end’ presentation will be BRIEF\, with a majority of time dedicated to conversation and live exchange.\n\nJOIN IN! \nWhat: ISSIP Progress & Board of Directors Update\nDate: Wednesday\, June 25\, 2025\nTime: 12noon PT\, 3pm ET\, 20:00 CET\, 04:00 Tokyo\nWho can attend: All ISSIP community participants are welcome to attend. \nRegister Here
URL:https://issip.org/event/semi-annual-issip-progress-call/
CATEGORIES:ISSIP Community
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/04/Screenshot-2025-04-18-at-11.54.03 AM.png
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250709T050000
DTEND;TZID=America/Los_Angeles:20250709T170000
DTSTAMP:20260419T022432
CREATED:20250701T153640Z
LAST-MODIFIED:20250701T153640Z
UID:10000116-1752037200-1752080400@issip.org
SUMMARY:ISSIP Quarterly Welcome - Give\, Get\, Grow
DESCRIPTION:Everyone is welcome to the quarterly welcome facilitated by Vaishali Mane\, to share why you connect in ISSIP global Community – and share why you give\, what you’d like to get and how you’d like to grow\, whether it is to GIVE in a volunteer service role\, GET new skills or knowledge\, GROW a larger network of colleagues\, your owned published portfolio or something else?\nWhen: Wednesday\, July 9th\, 2025\nREPEATS EVERY QUARTER – Dates forthcoming \nTime A: 5am PT\, 7am CT\, 8am ET\, 14:00 CET\, 21:00 Singapore\nTime B: 5:30pm PT\, 7:30pm CT\, 8:30pm PT\, 2:00 CET\, +1day Singapore
URL:https://issip.org/event/issip-quarterly-welcome-give-get-grow/
CATEGORIES:ISSIP Community
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250715T070000
DTEND;TZID=America/Los_Angeles:20250715T080000
DTSTAMP:20260419T022432
CREATED:20250621T153529Z
LAST-MODIFIED:20250717T152103Z
UID:10000114-1752562800-1752566400@issip.org
SUMMARY:Roundtable on Systems in Services  (led by ISSIP Ambassadors)
DESCRIPTION:[vc_row css=”.vc_custom_1752765647937{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;background-color: #f4f4f4 !important;}”][vc_column][vc_column_text]Many thanks to the organizers\, panelists\, and participants for a lively discussion on the topic of AI augmentation and automation across service systems. \nRecording: https://youtu.be/KmkfRxWwDgk \nSummary & Chat: https://www.slideshare.net/slideshow/20250715-roundtable-on-systems-in-service-series-ai-augmentation-and-automation-docx/281643335[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]\nTopic:  Where can service systems benefit more from Intelligence Augmentation (IA)\, over AI Automation? \nRegister here. \nIntelligence Augmentation (IA) enhances and elevates human’s ability\, intelligence\, and performance with the help of information technology. IA stresses human-machine collaboration or human-machine symbiosis where machines perform what they do best (e.g.\, computing\, recording\, and doing routine\, repetitive work) to aid humans in doing what humans do best (e.g.\, abstract reasoning\, creating\, and making in-depth discoveries about people and the world). Don Norman (2014\, p. 225) says: “the automation works best when conditions are normal. When conditions become difficult…then the automation is also likely to fail. In other words\, the automation takes over when it is least needed\, gives up when it is most needed”. \nA 2020 ICIS panel (Zhou\, Paul\, et al. 2021) listed some research area for IA: \n* Education (learning)\n* Medicine\n* Business\n* Disaster Management\n* Environmental and urban studies\n* Human cognition\n* Regulation \nA 2022 HICSS panel (Zhou\, Rudin\, et. al. 2023) identified some risks with IA: \n* User privacy\n* IA misuse\n* Deskilling\n* Emotional Attachment and Detachment \nService systems apply resources (e.g. knowledge\, goods\, technology) for the benefit of others. \nMuch of the attention on AI (more specifically\, Generative AI) has been on automating work.  Where can service systems make a positive difference with IA?  Which risks might make IA a bad bet? Join this Roundtable on Systems in Services to share perspectives and gain insight collectively.  The Roundtable operates much like a call-in radio shows in the analog age.  Discussion is sparked by a few discussants providing a systems lens on services.  A moderator monitors online chat\, and draws participants in to voice their comments.  The session concludes with reflections in key insights surfaced. Slideshows and manifestos are discouraged.  An open systems approach may generate new connections\, both conceptually and socially\, across ISSIP members.  Recordings of each session will be posted on ISSIP video channels. This Roundtable series is supported by members of the Creative Systemic Research Platform Institute\, as ambassadors for ISSIP. \nReferences: \n* Norman\, D. (2014). Things that make us smart: Defending human attributes in the age of the machine. New York\, NY: Diversion Books. \n* Zhou\, L.\, Paul\, S.\, Demirkan\, H.\, Yuan\, L.\, Spohrer\, J.\, Zhou\, M.\, & Basu\, J. (2021). Intelligence Augmentation: Towards Building Human-Machine Symbiotic Relationship. AIS Transactions on Human-Computer Interaction\, 13(2)\, 243-264. https://doi.org/10.17705/1thci.00149 \n* Zhou\, L.\, Rudin\, C.\, Gombolay\, M.\, Spohrer\, J.\, Zhou\, M.\, & Paul\, S. (2023). From Artificial Intelligence (AI) to Intelligence Augmentation (IA): Design Principles\, Potential Risks\, and Emerging Issues. AIS Transactions on Human-Computer Interaction\, 15(1)\, 111-135. https://doi.org/10.17705/1thci.00185 \nRoundtable Series Chairs:  David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute) \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSe96M-t9EX6F2z4WdXlT-JJXKCXdtL54PGHOEbhXgWECRNdYg%2Fviewform%3Fusp%3Dheader|target:_blank”][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”16087″ alignment=”center”][vc_column_text]\nMichelle Zhou\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16070″ alignment=”center”][vc_column_text]\nGary Metcalf\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16062″ alignment=”center”][vc_column_text]\nDavid Ing\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17505″ alignment=”center”][vc_column_text]\nZaid Khan\nMODERATOR \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSe96M-t9EX6F2z4WdXlT-JJXKCXdtL54PGHOEbhXgWECRNdYg%2Fviewform%3Fusp%3Dheader|target:_blank”][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column][vc_column_text]AI Image Prompt: Create a monochromatic image of threads weaving into fabric in a grid to convey a world of overlapping service systems.[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/roundtable-on-systems-in-services-led-by-issip-ambassadors/
LOCATION:Virtual
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/06/July15-Event.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250726
DTEND;VALUE=DATE:20250731
DTSTAMP:20260419T022432
CREATED:20241217T211752Z
LAST-MODIFIED:20250717T144159Z
UID:10000103-1753488000-1753919999@issip.org
SUMMARY:AHFE 2025 International Conference in Orlando
DESCRIPTION:[vc_row][vc_column][vc_column_text]The 16th International Conference on Applied Human Factors and Ergonomics  (AHFE 2025) and the Affiliated Conferences will be in Orlando July 2025! The conference objective is to provide an international forum for the dissemination and exchange of scientific information on theoretical\, generic\, and applied areas of human factors and ergonomics. This will be accomplished through the following six modes of communication: keynote presentation\, parallel sessions\, demonstration and poster sessions\, tutorials\, exhibitions\, and meetings of special interest groups. The five-day conference will start with tutorials. Tutorials will be offered at introductory\, intermediate\, and advanced levels covering the entire spectrum of the conference. \n\n\n\n\nSummary of Submission Requirements & Deadlines\n\n\n\n\n  JW Marriott Orlando\, Florida\n  July 26-30\, 2025[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_separator][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nISSIP/HSSE Provide Complimentary Link for Global Community to Access Live Session \nMichele Carroll\, Deb Satterfield\, Christine Leitner to Co-Chair and present with Jim Spohrer\, Vittal Prabhu\, Kazuyoshi Shimada and Lou Freund in 90 min session \nSession Title: ISSIP: Advancing Service Innovation to Benefit People\, Business and Society\nDate and Time: Day 1 Sun. July 27\, 15:00-16:30 (EDT)\nPresentation: ISSIP – Advancing service innovation to benefit people\, business and society[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nSession Co-chairs/Presenters:\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_single_image image=”17857″ alignment=”center”][vc_column_text]\nDebra Satterfield\n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”15714″ alignment=”center”][vc_column_text]\nMichele Carroll\n[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”16059″ alignment=”center”][vc_column_text]\nChristine Leitner\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]\nAuthors/Presenters\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”17269″ alignment=”center”][vc_column_text]\nJames Clinton Spohrer\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16015″ alignment=”center”][vc_column_text]\nVittal Prabhu\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16088″ alignment=”center”][vc_column_text]\nLou Freund\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17426″ alignment=”center”][vc_column_text]\nKazuyoshi Shimada\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][vc_btn title=”JOIN HERE” style=”flat” shape=”square” color=”turquoise” align=”center” button_block=”true” link=”url:https%3A%2F%2Fmeet.goto.com%2F408751341|title:Complimentary%20Session%20Access%20Link%20(for%20ISSIP%20community)|target:_blank”][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row]
URL:https://issip.org/event/ahfe-2025-international-conference-in-orlando/
LOCATION:JW Marriott Orlando\, Florida
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/12/ahfe.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250924T090000
DTEND;TZID=America/Los_Angeles:20250924T100000
DTSTAMP:20260419T022432
CREATED:20250519T163043Z
LAST-MODIFIED:20250728T155632Z
UID:10000111-1758704400-1758708000@issip.org
SUMMARY:Lunch and Learn – Responsible Generative AI Framework
DESCRIPTION:[vc_row][vc_column][vc_column_text]As a member on the Technical Steering Committee for the Responsible AI Workstream under the Generative AI Commons at the Linux Foundation for Data & AI\, Professor Haluk Demirkan led the publication of the Responsible Generative AI Framework (RGAF)\, released on March 19\, 2025. He will give an overview of RGAF which is designed to guide implementers and consumers of open-source generative AI projects through the complexities of responsible AI. \nSee Paper: https://lfaidata.foundation/blog/2025/03/19/responsible-generative-ai-framework-rgaf-version-0-9-now-available/[/vc_column_text][vc_empty_space][vc_btn title=”REGISTER FOR EVENT” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSeqDPUjotROB14vLGQjVOBScT2ORvfD8PPjHFM5GphsERNGQg%2Fviewform|target:_blank”][/vc_column][/vc_row]
URL:https://issip.org/event/lunch-and-learn-responsible-generative-ai-framework/
CATEGORIES:ISSIP Community
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/05/ChatGPT-Image-May-19-2025-09_30_23-AM.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251008
DTEND;VALUE=DATE:20251009
DTSTAMP:20260419T022432
CREATED:20251008T194722Z
LAST-MODIFIED:20251013T195018Z
UID:10000117-1759881600-1759967999@issip.org
SUMMARY:ISSIP Quarterly Welcome (Give-Get-Grow) - New Participant Introductions (Q4 2025)
DESCRIPTION:Thank you for attending and/or registering for the ISSIP Quarterly Welcome event on October 8. \nSessionA_Recording: https://youtu.be/7xDjqniFhrE\nSessionA_Slides: https://www.slideshare.net/slideshow/20251008-quarterly_welcome-sessiona-pptx/283745349 \nSessionB_Recording: https://youtu.be/SAlmIClIJiY\nSessionB_Slides: https://www.slideshare.net/slideshow/20251008-quarterly_welcome-sessionb-pptx/283745429 \nCongratulations Dinesh\, Michael and Hemant on sharing knowledge!\nMy Career Journey – Service Design & Strategy (shard with DYPU School Of Architecture):\nURL: https://www.linkedin.com/posts/hiteshbagai_marchud-on-instagram-design-thinking-innovation-activity-7247665352644395010-UA6r \nEmpowering Rural America – A New Model Emerges\nBy Michael Sotire (August 2\, 2010)\nURL: https://www.govtech.com/dc/articles/empowering-rural-america—a-new.html \nFive Game-Changing Digital Twin Applications Every CTO Should Know\nBy Hemant Soni (September 26\, 2025)\nURL: https://www.forbes.com/councils/forbestechcouncil/2025/09/26/five-game-changing-digital-twin-applications-every-cto-should-know/ \nIntelligent Interactions: Transforming Customer Experience Through DICE Framework\nBy Hemant Soni (September 19\, 2025)\nURL: https://insights.scrs.in/news/100 \nCongratulations Vaishali on sharing knowledge!\nBusiness Expert Press Book: The Power of Community: Give-Get-Grow\nURL:  https://www.amazon.com/Power-Community-Give-Get-Grow/dp/1637428383 \n\nOn Wednesday October 8th\, new ISSIP participants are invited to join a zoom meetings to introduce themselves to each others. All ISSIP participants are also welcome to join to meet new participants.  Everyone is welcome to share their give-get-grow professional development plans\, whether its to give as a volunteer service role\, get new skills or knowledge\, or grow a larger network of colleagues.  The host will be Vaishali Mane\, ISSIP Quarterly Welcome Event Leader\, along with Jim Spohrer\, ISSIP Co-founding Board Director and Michele Carroll\, ISSIP Executive Director. \nWhen: Wednesday\, October 8th\, 2025\nTime A: 5am PT\, 7am CT\, 8am ET\,  14:00 CET\, 21:00 Singapore\nTime B: 5:30pm PT\, 7:30pm CT\, 8:30pm PT\, 2:00 CET\, +1day 9:00 Singapore
URL:https://issip.org/event/issip-quarterly-welcome-give-get-grow-new-participant-introductions-q4-2025/
CATEGORIES:ISSIP Community
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/08/quarterly-welcome.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251015T090000
DTEND;TZID=America/Los_Angeles:20251017T170000
DTSTAMP:20260419T022432
CREATED:20250519T163547Z
LAST-MODIFIED:20250915T205118Z
UID:10000112-1760518800-1760720400@issip.org
SUMMARY:Service Design Global Conference
DESCRIPTION:[vc_row][vc_column]Special discount for ISSIP community participants!Use code: ISSIPSDGC \n[vc_empty_space][vc_btn title=”REGISTER FOR THE EVENT” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fwww.servicedesignglobalconference.com%2Fevent-details%2Fservice-design-global-conference-2025-2|target:_blank”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]SDGC25 takes place over 3 days\, with workshops on Oct 15 and the main conference program on Oct 16-17. \nOn sale: Early Bird tickets! Register by May 31 to receive a €200 (≈ $225) discount on the regular in-person ticket\, and a €50 (≈ $55) discount on the regular virtual ticket. \nConference Workshops (Wednesday\, Oct 15):  Workshop registration will be released at a later stage\, as an optional program with additional registration fee. Please note that the conference ticket doesn’t include access to the workshops. \nConference Program (Thursday\, Oct 16 – Friday\, Oct 17): Registration for the conference ticket grants access to all talks\, keynotes and sessions during Thursday and Friday. \nClosing Event (Friday\, Oct 17): A closing party will be held on Friday evening. When registering for in-person attendance\, please select the appropriate ticket option if you wish to attend the closing event.[/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_column_text]\nSpecial discount for ISSIP community participants!\nGet 10% off the early bird rate through May 31\, or 10% off the regular rate starting June 1. \nUse code: ISSIPSDGC[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/service-design-global-conference/
LOCATION:The Pavilion\, 316 W Las Colinas Blvd\, Irving\, TX\, 75039\, United States
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/05/Service-Design-Conference.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251125T080000
DTEND;TZID=America/Los_Angeles:20251125T170000
DTSTAMP:20260419T022432
CREATED:20251104T154915Z
LAST-MODIFIED:20251104T154915Z
UID:10000118-1764057600-1764090000@issip.org
SUMMARY:Computer History Museum Lunch and Tour
DESCRIPTION:In person event! \nAsk Jim Spohrer < spohrer@gmail.com> to be added to the calendar invitation for lunch and guided tour.
URL:https://issip.org/event/computer-history-museum-lunch-and-tour/
CATEGORIES:ISSIP Community
END:VEVENT
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