ISSIP

For-Fee Credentials and Curriculum Planning and Development
2026-05-20 07:00 - 08:00 (America/Los_Angeles)
On the 3rd Wednesday of Every Month in 2026, ISSIP leaders will be convening the ISSIP For-Fee Credentials and Curriculum Planning and Development – Cadence Meetings. All ISSIP participants are also welcome to join to discuss their favorite service innovation topics (tools & methods, etc.) The co-hosts are Haluk Demirkan, Andrea Biancini, and Jim Spohrer (co-host of cadence calls).
When: Third Wednesday of the Month in 2026
Time: 7am PT, 9am CT, 10am ET, 16:00 CET, 23:00 Singapore
REGISTER HERE >

The Spring Servitization Conference & Doctoral Symposium
2026-05-18 - 2026-05-20 | Bochum, Germany
SSC2026 | Servitization as a Multilevel Transformation: Business Models, People, Organisations, and Ecosystems

The Spring Servitization Conference (SSC2026) is dedicated to understanding how organisations develop and adapt their business models through servitization and advanced services. The 2026 conference will be held in Bochum, Germany, with the overall theme of ‘Servitization as a Multilevel Transformation: Business Models, People, Organisations, and Ecosystems’. The conference will bring together the world’s leading researchers, practitioners and doctoral students to debate and engage with the theory and practice of servitization.
SSC2026 will comprise the Servitization Doctoral Symposium (Monday 18 May) and the main Spring Servitization Conference (Tuesday 19 and Wednesday 20 May). On Monday 18 May, we will host our doctoral symposium for PhD students whose research focuses on topics related to servitization (including Product-Service Systems, services-centric business models, and service-dominant logic, etc.).
On Tuesday 19 and Wednesday 20 May, we will follow the established format of a single stream where contributors have an opportunity to present to the whole conference audience and engage in both structured and semi-structured panel sessions to discuss their work. The programme is designed to encourage extensive debate and bridge research theory and industrial practice. The conference will also feature keynote addresses from senior executives of leading manufacturing businesses. We will also dedicate some sessions to the early-stage research, which comprises interactive keynotes by leading academics in the field, debates around emergent research themes, and poster reviews of proposed projects and doctoral research. A certificate of attendance will be provided on request after the conference by email to the conference organising team.

Register here >

TShape Development - ISSIP Speaker Series
2026-05-13 09:00 - 10:00 (America/Los_Angeles)
Next Upcoming Event
When: Wednesday May 13th, 2026 (Kick-off 2026 Series)
Times (USA PT/ET, Europe CET, Australia AEST): 9am PT/12noon ET, 18:00 CET, 0:200 AEST
Series Topic and Host
On 2nd Wednesday of each month, all those interested in T-Shaped Development are invited to this series of interviews, talks, and panels. Jim Spohrer and Lou Freund are co-hosts. The kick-off (May 13) agenda will include discussion of the purpose of the series, introduction of attendees, review of candidate upcoming talks, and brief presentation of AI-Powered MyTShape.com development platform, and exploration of user community growth goals, and possible open-source developer community growth goals. Jim and Lou are compiling representative publications of future speakers in the series. Each speaker will include a brief discussion of past work, as well as future goals and plans for the community to know about and potential help each with in the spirit of give-get-grow community development. This ISSIP Speaker Series is a platform for all those interested in T-Shaped professional research, education, and practice.
Past Events:
Past Event: Lou Freund’s AHFE HSSE Conference Presentation (recording)
Register to get recording, slides, reminders:
All who register will be sent recording link after the event.
Zoom link will be emailed out 30 minutes before event.
Register below by including your email address and submitting the form.
BE SURE TO ADD YOUR EMAIL AND CLICK ON SUBMIT BUTTON BELOW (SCROLL TO BOTTOM OF FORM)

IHIET-AI 2026 Conference - Valencia, Spain
2026-04-23 - 2026-04-25
You are cordially invited to submit an abstract for paper presentation or poster demonstration at the 16th International Conference on Human Interaction and Emerging Technologies: Future Applications (IHIET-AI 2026) which will be held at the Universitat Politecnica de Valencia, Valencia, Spain, April 23-25, 2026. (https://www.ihiet-ai.org).
The scientific and technical program looking great and available online: https://www.ihiet-ai.org/program.html
IHIET-AI 2026 will be attended by more than 300 researcher and professional from 22 countries.

Abstract Submissions Extended Deadline (500 words): 6 February 2026 [11:00pm PST]
Submission System: (New Users? Sign up): https://www.ihiet-ai.org/submission.html

There is still time to submit late-breaking reseaerch progress. The submission deadline is approaching quickly!
The conference aims to provide a global forum for presenting and discussing novel human-computer and system interaction approaches, and emerging technologies, methodologies and solutions for interaction between people and systems.
Peer-review accepted full papers will be published as chapters in the IHIET Open Access edited proceedings books and approved for SCOPUS and Google Scholar indexing.
We are looking forward welcoming you to IHIET-AI in Valencia, Spain!

Quarterly Welcome of New Participants
2026-04-08 05:00 - 05:30 (America/Los_Angeles)
On Wednesday April 8th, new ISSIP participants are invited to join a zoom meetings to introduce themselves to each others. All ISSIP participants are also welcome to join to meet new participants. Everyone is welcome to share their give-get-grow professional development plans, whether its to give as a volunteer service role, get new skills or knowledge, or grow a larger network of colleagues. The host will be Vaishali Mane, ISSIP Quarterly Welcome Event Leader, along with Jim Spohrer, ISSIP Co-founding Board Director and Michele Carroll, ISSIP Executive Director.

When: Wednesday, April 8, 2026

Time A: 5am PT, 7am CT, 8am ET, 14:00 CET, 21:00 Singapore
Time B: 5:30pm PT, 7:30pm CT, 8:30pm PT, 2:00 CET, +1day 9:00 Singapore

All who register will be sent recording link after the event.
Zoom link will be emailed out 30 minutes before event.

Register here >

Rethinking Work in an Unbounded World: Challenges and Opportunities for Individuals and Teams
2026-03-20 09:30 - 15:30 (America/Los_Angeles)
On behalf of Professors Sumita Raghuram and Elisa Mattarelli, we are pleased to invite you to attend an LCOB School of Management and U.S. National Science Foundation sponsored one-day academic workshop:
Rethinking Work in an Unbounded World: Challenges and Opportunities for Individuals and Teams
This one-day academic workshop brings together leading scholars and practitioners to examine contemporary changes in work and collaboration, with particular attention to the role of technology and AI in shaping individual and team experiences.
Speakers & Panelists:
Ellen E. Kossek – Purdue University & Stanford University
Petros Chamakiotis – ESCP Business School, Spain
Jennifer Gibbs – University of California, Santa Barbara
Terri Grifth – Simon Fraser University, Canada
Elisa Mattarelli – San José State University
Bhavna Hariharan – San José State University
Sara Winterstorm – LinkedIn
Prachee Jain – Denso
Please sign up by March 10th here:
REGISTER NOW >

ISSIP Progress Update with Board: All Welcome!
2026-01-28 12:00 - 12:30 (America/Los_Angeles)
ISSIP Progress Update – Jan 28 Event – Final Event Materials
Presentation (ISSIP Slideshare): https://www.slideshare.net/slideshow/20260128-progress-update-with-board-presentation-pptx/285723377
Recording (ISSIP YouTube): https://youtu.be/RXxw414wMFQ
Minutes: https://www.slideshare.net/slideshow/20260128-progress-update-with-board-minutes-docx/285723514
Presentation with embedded videos (ISSIP Google Drive): https://docs.google.com/presentation/d/1T6fGCaep_MR0Xd0vPqalGZG2QaMXbAAb/edit?usp=sharing&ouid=105937985217136001453&rtpof=true&sd=true

The final Wednesday of the month of January and June are always reserved for the twice annual ISSIP Presidents’ Progress Update with Board of Directors: Everyone Welcome! update zoom meeting. All ISSIP participants are welcome to join in, and Board members provide their perspectives and priorities at the end of the one hour online meeting.
What: ISSIP Progress & Board of Directors Update
Date: Wednesday, January 28, 2026
Time: 12noon PT, 3pm ET, 20:00 CET, 04:00 Tokyo
Who can attend: All ISSIP community participants are welcome to attend.
Register here >

Quarterly Welcome of New Participants
2026-01-14 05:00 - 05:30 (America/Los_Angeles)
On Wednesday January 14th, new ISSIP participants are invited to join a zoom meetings to introduce themselves to each others. All ISSIP participants are also welcome to join to meet new participants. Everyone is welcome to share their give-get-grow professional development plans, whether its to give as a volunteer service role, get new skills or knowledge, or grow a larger network of colleagues. The host will be Vaishali Mane, ISSIP Quarterly Welcome Event Leader, along with Jim Spohrer, ISSIP Co-founding Board Director and Michele Carroll, ISSIP Executive Director.

When: Wednesday, January 14, 2026

Time A: 5am PT, 7am CT, 8am ET, 14:00 CET, 21:00 Singapore
Time B: 5:30pm PT, 7:30pm CT, 8:30pm PT, 2:00 CET, +1day 9:00 Singapore

All who register will be sent recording link after the event.
Zoom link will be emailed out 30 minutes before event.

Register here >

Hawaii International Conference on System Sciences (HICSS)
2026-01-06 - 2026-01-09 | Hyatt Regency – Maui
HICSS-59
The 59th Hawaii International Conference on System Sciences (HICSS) will take place at Hyatt Regency Maui on January 6-9, 2026. The conference hotel is about a 40-50 minute drive from Kahului Airport (OGG).
Call for Participation
The Hawaii International Conference on System Sciences (HICSS) invites submission of:

Papers
Application for Pre-Conference Doctoral Consortium
Application for Pre-Conference Junior Faculty Consortium

Important Dates for Paper Submission
June 15, 2025 | 11:59 pm HST: Paper Submission Deadline
August 17, 2025 | 11:59 pm HST: Notification of Acceptance/Rejection
September 22, 2025|11:59 pm HST: Deadline for Authors to Submit Final Manuscript for Publication
October 1, 2025 | 11:59 pm HST: Conference registration deadline for at least one author of each paper
Important Dates for Pre-Conference Doctoral Consortium Application
August 31, 2025 | 11:59 pm HST: Application Deadline
September 30, 2025 | 11:59 pm HST: Notification of Acceptance/Rejection
Important Dates for Pre-Conference Junior Faculty Consortium Application
August 31, 2025 | 11:59 pm HST: Application Deadline
September 30, 2025 | 11:59 pm HST: Notification of Acceptance/Rejection
Important Dates for Ignite Talk Proposals
December 1, 2025 | 11:59 pm HST: Proposal Deadline
December 9, 2025 | 11:59 pm HST: Notification of Acceptance/Rejection
December 30, 2025 | 11:59 pm HST: Deadline for presentation slides, if proposal is accepted
January 7, 2026 | 8:00 am – 9:30 am HST Ignite Talks

Register here >

Computer History Museum Lunch and Tour
2025-11-25 08:00 - 17:00 (America/Los_Angeles)
In person event!
Ask Jim Spohrer < spohrer@gmail.com> to be added to the calendar invitation for lunch and guided tour.

Service Design Global Conference
2025-10-15 09:00 - 2025-10-17 17:00 (America/Los_Angeles) | The Pavilion, 316 W Las Colinas Blvd, Irving, TX, 75039, United States
Special discount for ISSIP community participants!Use code: ISSIPSDGC
SDGC25 takes place over 3 days, with workshops on Oct 15 and the main conference program on Oct 16-17.
On sale: Early Bird tickets! Register by May 31 to receive a €200 (≈ $225) discount on the regular in-person ticket, and a €50 (≈ $55) discount on the regular virtual ticket.
Conference Workshops (Wednesday, Oct 15): Workshop registration will be released at a later stage, as an optional program with additional registration fee. Please note that the conference ticket doesn’t include access to the workshops.
Conference Program (Thursday, Oct 16 – Friday, Oct 17): Registration for the conference ticket grants access to all talks, keynotes and sessions during Thursday and Friday.
Closing Event (Friday, Oct 17): A closing party will be held on Friday evening. When registering for in-person attendance, please select the appropriate ticket option if you wish to attend the closing event.
Special discount for ISSIP community participants!
Get 10% off the early bird rate through May 31, or 10% off the regular rate starting June 1.
Use code: ISSIPSDGC

ISSIP Quarterly Welcome (Give-Get-Grow) - New Participant Introductions (Q4 2025)
2025-10-08
Thank you for attending and/or registering for the ISSIP Quarterly Welcome event on October 8.
SessionA_Recording: https://youtu.be/7xDjqniFhrE
SessionA_Slides: https://www.slideshare.net/slideshow/20251008-quarterly_welcome-sessiona-pptx/283745349
SessionB_Recording: https://youtu.be/SAlmIClIJiY
SessionB_Slides: https://www.slideshare.net/slideshow/20251008-quarterly_welcome-sessionb-pptx/283745429
Congratulations Dinesh, Michael and Hemant on sharing knowledge!
My Career Journey – Service Design & Strategy (shard with DYPU School Of Architecture):
URL: https://www.linkedin.com/posts/hiteshbagai_marchud-on-instagram-design-thinking-innovation-activity-7247665352644395010-UA6r
Empowering Rural America – A New Model Emerges
By Michael Sotire (August 2, 2010)
URL: https://www.govtech.com/dc/articles/empowering-rural-america—a-new.html
Five Game-Changing Digital Twin Applications Every CTO Should Know
By Hemant Soni (September 26, 2025)
URL: https://www.forbes.com/councils/forbestechcouncil/2025/09/26/five-game-changing-digital-twin-applications-every-cto-should-know/
Intelligent Interactions: Transforming Customer Experience Through DICE Framework
By Hemant Soni (September 19, 2025)
URL: https://insights.scrs.in/news/100
Congratulations Vaishali on sharing knowledge!
Business Expert Press Book: The Power of Community: Give-Get-Grow
URL: https://www.amazon.com/Power-Community-Give-Get-Grow/dp/1637428383

On Wednesday October 8th, new ISSIP participants are invited to join a zoom meetings to introduce themselves to each others. All ISSIP participants are also welcome to join to meet new participants. Everyone is welcome to share their give-get-grow professional development plans, whether its to give as a volunteer service role, get new skills or knowledge, or grow a larger network of colleagues. The host will be Vaishali Mane, ISSIP Quarterly Welcome Event Leader, along with Jim Spohrer, ISSIP Co-founding Board Director and Michele Carroll, ISSIP Executive Director.
When: Wednesday, October 8th, 2025
Time A: 5am PT, 7am CT, 8am ET, 14:00 CET, 21:00 Singapore
Time B: 5:30pm PT, 7:30pm CT, 8:30pm PT, 2:00 CET, +1day 9:00 Singapore

Lunch and Learn – Responsible Generative AI Framework
2025-09-24 09:00 - 10:00 (America/Los_Angeles)
As a member on the Technical Steering Committee for the Responsible AI Workstream under the Generative AI Commons at the Linux Foundation for Data & AI, Professor Haluk Demirkan led the publication of the Responsible Generative AI Framework (RGAF), released on March 19, 2025. He will give an overview of RGAF which is designed to guide implementers and consumers of open-source generative AI projects through the complexities of responsible AI.
See Paper: https://lfaidata.foundation/blog/2025/03/19/responsible-generative-ai-framework-rgaf-version-0-9-now-available/

AHFE 2025 International Conference in Orlando
2025-07-26 - 2025-07-30 | JW Marriott Orlando, Florida
The 16th International Conference on Applied Human Factors and Ergonomics (AHFE 2025) and the Affiliated Conferences will be in Orlando July 2025! The conference objective is to provide an international forum for the dissemination and exchange of scientific information on theoretical, generic, and applied areas of human factors and ergonomics. This will be accomplished through the following six modes of communication: keynote presentation, parallel sessions, demonstration and poster sessions, tutorials, exhibitions, and meetings of special interest groups. The five-day conference will start with tutorials. Tutorials will be offered at introductory, intermediate, and advanced levels covering the entire spectrum of the conference.

Summary of Submission Requirements & Deadlines

JW Marriott Orlando, Florida
July 26-30, 2025
ISSIP/HSSE Provide Complimentary Link for Global Community to Access Live Session
Michele Carroll, Deb Satterfield, Christine Leitner to Co-Chair and present with Jim Spohrer, Vittal Prabhu, Kazuyoshi Shimada and Lou Freund in 90 min session
Session Title: ISSIP: Advancing Service Innovation to Benefit People, Business and Society
Date and Time: Day 1 Sun. July 27, 15:00-16:30 (EDT)
Presentation: ISSIP – Advancing service innovation to benefit people, business and society
Session Co-chairs/Presenters:

Debra Satterfield

Michele Carroll

Christine Leitner

Authors/Presenters

James Clinton Spohrer

Vittal Prabhu

Lou Freund

Kazuyoshi Shimada

Roundtable on Systems in Services (led by ISSIP Ambassadors)
2025-07-15 07:00 - 08:00 (America/Los_Angeles) | Virtual
Many thanks to the organizers, panelists, and participants for a lively discussion on the topic of AI augmentation and automation across service systems.
Recording: https://youtu.be/KmkfRxWwDgk
Summary & Chat: https://www.slideshare.net/slideshow/20250715-roundtable-on-systems-in-service-series-ai-augmentation-and-automation-docx/281643335
Topic: Where can service systems benefit more from Intelligence Augmentation (IA), over AI Automation?
Register here.
Intelligence Augmentation (IA) enhances and elevates human’s ability, intelligence, and performance with the help of information technology. IA stresses human-machine collaboration or human-machine symbiosis where machines perform what they do best (e.g., computing, recording, and doing routine, repetitive work) to aid humans in doing what humans do best (e.g., abstract reasoning, creating, and making in-depth discoveries about people and the world). Don Norman (2014, p. 225) says: “the automation works best when conditions are normal. When conditions become difficult…then the automation is also likely to fail. In other words, the automation takes over when it is least needed, gives up when it is most needed”.
A 2020 ICIS panel (Zhou, Paul, et al. 2021) listed some research area for IA:
* Education (learning)
* Medicine
* Business
* Disaster Management
* Environmental and urban studies
* Human cognition
* Regulation
A 2022 HICSS panel (Zhou, Rudin, et. al. 2023) identified some risks with IA:
* User privacy
* IA misuse
* Deskilling
* Emotional Attachment and Detachment
Service systems apply resources (e.g. knowledge, goods, technology) for the benefit of others.
Much of the attention on AI (more specifically, Generative AI) has been on automating work. Where can service systems make a positive difference with IA? Which risks might make IA a bad bet? Join this Roundtable on Systems in Services to share perspectives and gain insight collectively. The Roundtable operates much like a call-in radio shows in the analog age. Discussion is sparked by a few discussants providing a systems lens on services. A moderator monitors online chat, and draws participants in to voice their comments. The session concludes with reflections in key insights surfaced. Slideshows and manifestos are discouraged. An open systems approach may generate new connections, both conceptually and socially, across ISSIP members. Recordings of each session will be posted on ISSIP video channels. This Roundtable series is supported by members of the Creative Systemic Research Platform Institute, as ambassadors for ISSIP.
References:
* Norman, D. (2014). Things that make us smart: Defending human attributes in the age of the machine. New York, NY: Diversion Books.
* Zhou, L., Paul, S., Demirkan, H., Yuan, L., Spohrer, J., Zhou, M., & Basu, J. (2021). Intelligence Augmentation: Towards Building Human-Machine Symbiotic Relationship. AIS Transactions on Human-Computer Interaction, 13(2), 243-264. https://doi.org/10.17705/1thci.00149
* Zhou, L., Rudin, C., Gombolay, M., Spohrer, J., Zhou, M., & Paul, S. (2023). From Artificial Intelligence (AI) to Intelligence Augmentation (IA): Design Principles, Potential Risks, and Emerging Issues. AIS Transactions on Human-Computer Interaction, 15(1), 111-135. https://doi.org/10.17705/1thci.00185
Roundtable Series Chairs: David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute)

Michelle Zhou
DISCUSSANT

Gary Metcalf
DISCUSSANT

David Ing
DISCUSSANT

Zaid Khan
MODERATOR
AI Image Prompt: Create a monochromatic image of threads weaving into fabric in a grid to convey a world of overlapping service systems.

ISSIP Quarterly Welcome - Give, Get, Grow
2025-07-09 05:00 - 17:00 (America/Los_Angeles)
Everyone is welcome to the quarterly welcome facilitated by Vaishali Mane, to share why you connect in ISSIP global Community – and share why you give, what you’d like to get and how you’d like to grow, whether it is to GIVE in a volunteer service role, GET new skills or knowledge, GROW a larger network of colleagues, your owned published portfolio or something else?
When: Wednesday, July 9th, 2025
REPEATS EVERY QUARTER – Dates forthcoming
Time A: 5am PT, 7am CT, 8am ET, 14:00 CET, 21:00 Singapore
Time B: 5:30pm PT, 7:30pm CT, 8:30pm PT, 2:00 CET, +1day Singapore

Semi-Annual ISSIP Progress Call
2025-06-25 12:00 - 13:00 (America/Los_Angeles)
Semi-Annual ISSIP Progress Call Moves to JUNE
All global participants welcome – New Format!
In response to feedback from our global community about the difficulty of scheduling in July, and a desire for more interactive exchange, ISSIP is adjusting both timing and format of our semiannual Progress Calls with the ISSIP board of directors.
Our goal: a more interactive conversation amongst ISSIP global community, recognizing our people and their work.

Slides and information on key metrics, program updates (AI Collab, Ambassadors, MyT-me, Give Get Grow, Publishing and overall operations) will be shared weeks before the call
2025 Excellence in Service Innovation Award winners and distinguished recognition recipients are invited to briefly share synopses of their work
ISSIP Board members, executive and operations leaders are invited to share perspective and priorities
‘Front-end’ presentation will be BRIEF, with a majority of time dedicated to conversation and live exchange.

JOIN IN!
What: ISSIP Progress & Board of Directors Update
Date: Wednesday, June 25, 2025
Time: 12noon PT, 3pm ET, 20:00 CET, 04:00 Tokyo
Who can attend: All ISSIP community participants are welcome to attend.
Register Here

Jochen Wirtz Tuesday night at 8 PM ET for ISSIP
2025-06-24 20:00 - 21:00 (America/New_York)
ISSIP Welcomes Dr. Jochen Wirtz Tuesday 24 June at 8 PM ET / 5pm Pacific, as the coauthor of Generative AI Meets Service Robotics
This session will take place on ISSIP Zoom
Join Zoom Meeting
https://us02web.zoom.us/j/82742714529?pwd=[REDACTED]
Meeting ID: 827 4271 4529
Passcode: [REDACTED]
This session will be moderated by ISSIP Ambassador Kevin Clark who contributed to this paper and includes citations from his book Collective Intelligence in the Age of AI

Jochen Wirtz makes his academic home at the National University of Singapore and is vice dean of the business school – here are additional links to his background and credentials: Jochen Wirtz | About | National University of Singapore | ‪Jochen Wirtz – ‪Google Scholar
Join us!
Wirtz and Stock-Homburg, 2025, GenAI Meets Service Robots

Bridging Service Futures: SDN Community Voices nº038
2025-05-22 05:10 - 05:45 (America/Los_Angeles)
This week, we welcome Jim Spohrer, Founder & Board Member at the International Society of Service Innovation Professionals (ISSIP) and Birgit Mager, our Co-Founder & President of the Service Design Network, for a unique cross-community conversation.
In this exchange, we’ll explore the overlap between service design and service innovation, two practices driving value creation in increasingly complex systems. What shared challenges do we face? What opportunities can we unlock by joining forces?
As part of our Membership Month programming, this episode is also a warm invitation to both communities to engage ahead of SDGC25.
🎟 Interested in joining us live? RSVP now!
📅 Date: Thursday, May 22nd
⏰ Time: 8:15 AM (EDT) / 14:15 (CEST) / 20:15 (AWST)

Which service systems are changing with globalization/deglobalization?
2025-05-13 07:00 - 08:00 (America/Los_Angeles) | Virtual
Chairs: David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute)

Discussant:
Gary Metcalf

Discussant:
David Ing

Discussant:
Mike Wing

Moderator:
Zaid Khan
The KOF Economic Institute at ETH Zurich charted globalization with rapid growth through the 1990s, that now appears to have slowed. The slope of KOF Globalization Index has flattened through the 2008 Financial Crisis, the 2020-2021 COVID-19 pandemic, and responses to the invasion of Ukraine in 2022. They pose the question: “Is Globalization at its end?”
| Year | Index |
| 1991 | 43.56 |
| 2001 | 49.58 |
| 2011 | 55.32 |
| 2022 | 57.01 |
The service economy employed 35.2% of the world in 1991, and 49.7% of the world in 2022 (International Labour Organization 2025). Has globalization reached its peak? Which service systems are likely most impacted by deglobalization? What is the impact on enterprises and workers?
Join this Roundtable on Systems in Services to share perspectives and gain insight collectively. The Roundtable operates much like a call-in radio show in the analog age. Discussion is sparked by a few discussants providing a systems lens on services. A moderator monitors online chat, and draws participants in to voice their comments. The session concludes with reflections in key insights surfaced.
Slideshows and manifestos are discouraged. An open systems approach may generate new connections, both conceptually and socially, across ISSIP members. Recordings of each session will be posted on ISSIP video channels.
References:

KOF Swiss Economic Institute (2025) “Is Globalization at its end?” https://kof.ethz.ch/en/forecasts-and-indicators/indicators/kof-globalisation-index.html
International Labour Organization (2025) – processed by Our World in Data https://ourworldindata.org/grapher/share-employment-agriculture-industry-services?tab=table

2025 Spring Servitization Conference and Doctoral Symposium
2025-05-12 - 2025-05-14
The University of Liverpool Management School is thrilled to host the 2025 Spring Servitization Conference (SSC2025), the biggest and longest-running research conference on servitization established in 2010.
With the overall theme, ‘Evidencing Productivity and Sustainability through Servitization: The Role of Suppliers, Intermediaries, Customers and Competitors‘, SSC2025 will bring together the world’s leading researchers, practitioners and doctoral students to debate and engage with the theory and practice of servitization.
SSC2025 will comprise the Servitization Doctoral Symposium (Monday 12th May) and the main Spring Servitization Conference (Tues 13th and Weds 14th May 2025).
On Monday 12th May, we will host our doctoral symposium for PhD students whose research focuses on topics related to servitization (including Product-Service Systems, services-centric business models, and service-dominant logic, etc.).
On Tuesday 13th and Wednesday 14th May, we will follow the established format of a single stream where contributors have an opportunity to present to the whole conference audience and engage in both structured and semi-structured panel sessions to discuss their work. The programme is designed to encourage extensive debate and bridge research theory and industrial practice. The conference will also feature keynotes from senior executives from leading manufacturing businesses. We will also dedicate some sessions to the early stage research which comprise interactive keynotes by leading academics in the field, debates around emergent research themes, and poster reviews of proposed projects and doctoral research. A certificate of attendance will be provided on request after the conference by email to the conference organising team.

Roundtable on Systems in Services
2025-03-11 07:00 - 08:00 (America/Los_Angeles)
Which service systems have learned from the pandemic lockdowns?
We live in a world of overlapping service systems. Changes in one system may impact or influence responses in others.
This roundtable invites practitioners to join in conversations to share perspectives and gain insights collectively. Each session focuses on a question emphasizing a systems approach to services. The conversation is sparked by two discussants outlining some positions. A moderator monitors online chat, and invites participants to build on those ideas. The event concludes with a reflection on key insights surfaced, and potential continuing themes that might be explored.
The moderator will discourage slideshows and manifestos. An open systems approach may generate new connections, both conceptually and socially, across ISSIP members. Recordings of each session will be posted on ISSIP video channels.
Gary Metcalf
DISCUSSANT

David Ing
DISCUSSANT

Zaid Khan
MODERATOR
AI Image Prompt: Create a monochromatic image of threads weaving into fabric in a grid to convey a world of overlapping service systems.

15th International Conference on Exploring Service Science (IESS 2.5)
2025-02-05 - 2025-02-07 | Naples, Italy
The 15th International Conference on Exploring Service Science, IESS 2.5, will be organized by the University of Naples ‘Parthenope’, Department of Economics, Law, Cybersecurity and Sports Sciences, on February 5-7, 2025 in Naples, Italy.
The IESS 2.5 conference will unite academics and service practitioners in a collegial and stimulating environment. The IESS 2.5 edition has a special theme ‘Towards Socially Conscious Service Systems Design’, service science to promote responsible and socially conscious environments. This topic aims to enlighten the potential actions of Service Science
adopting design perspectives and actions able to respect human rights and community values by offering a great opportunity:

to continue to deepen the previous topics of the last IESS 2.2, IESS 2.3, and IESS 2.4 conference: Service Innovation Roadmaps and Responsible Entities Learning, Service Science to Ground Sustainable Development Goals, Service Science to promote intelligence augmentation.
and to discover sustainable and responsible ways of setting up resilient and endurable ecosystems using trans-disciplinary, trans-institutional, and transnational services systems.

If you have any questions, do not hesitate to contact the conference chairs at: pcchairs@iess.online

Important dates

Semi Annual Progress Call, Plans & Vision for 2025
2025-01-29 12:00 - 12:30 (America/Los_Angeles) | Virtual
Invitation to Progress Call Jan 29, 2025
By Deborah Stokes, ISSIP 2024 President, Dell TechnologiesLooking back on the accomplishments of 2024, I want to express my pride in ISSIP, and gratitude for the generous contributions of the many individuals that shape and power this global community. It is my privilege to serve as president of ISSIP, to work with our outstanding leadership team and to collaborate with all of you.
Please join me and ISSIP’s executive and operations leadership for the Progress Call Wednesday, January 29, 2025 (noon pacific) at which we will:

Recognize and celebrate our outstanding volunteers
Highlight 2024 programs and outcomes, and
Share our vision and calls to action for 2025.

ALL ACTIVE ISSIP PARTICIPANTS ARE encouraged to participate! Zoom link to be sent prior to meeting. All registrants receive slides and recording afterward. (link to register is here!)

Deb Stokes
2024 President of ISSIP

2025 Quarterly Welcome - Give, Get, Grow!
2025-01-08 05:00 - 17:30 (America/Los_Angeles) | Virtual
On Wednesday January 8th, new ISSIP participants are invited to join our zoom meeting to introduce themselves to each other. All ISSIP participants are also welcome to join to meet new participants. Everyone is welcome to share their give-get-grow professional development plans, whether it is to GIVE in a volunteer service role, GET new skills or knowledge, or grow a larger network of colleagues. The host will be Vaishali Mane, ISSIP Quarterly Welcome Event Leader, along with Jim Spohrer, ISSIP Co-founding Board Director and Michele Carroll, ISSIP Executive Director.
When: Wednesday, January 8th, 2025
Time A: 5am PT, 7am CT, 8am ET, 14:00 CET, 21:00 Singapore
Time B: 5:30pm PT, 7:30pm CT, 8:30pm PT, 2:00 CET, +1day 9:00 Singapore
Registration Link: [2025 Q1] Quarterly Welcome of New Participants

PSU Industry Transformation Series - Energy & IT
2024-12-11 11:00 - 12:00 (America/Los_Angeles)
As industry sector transformations accelerate, industrial and systems engineering departments and as well as all academic disciplines should prepare a next generation of T-shaped adaptive innovators, with depth of problem-solving skills and breadth of communication skills.
We look forward to exploring the transformation underway across industry sectors as we engineer our 21st century service economy. In this final virtual event of 2024, our panel of experts from industry, government, NGO and academia will explore trends, tools, challenges and how to define excellence and measure progress in the Energy & IT Sectors.
See also Gartner Predicts Power Shortages Will Restrict 40% of AI Data Centers By 2027. And see the six pillars of decarbonization here. Fortune reports OpenAI wants to build 5-gigawatt data centers.
Co-hosts:
Jim Spohrer (ISSIP)
Vittal Prabhu (Penn State University, Industrial & Manufacturing Engineering, Service Systems Engineering)
Panelists:
Meghana Puvvadi, NVidia, Director AI Platforms and Products
Mary Ann Piette, Associate Lab Director of the Energy Technologies Area (ETA) at Lawrence Berkeley National Laboratory
Troy Helming, CEO & Founder of EarthGrid, A Public Benefit Corporation
Dinesh Verma, IBM Fellow, Interview: https://youtu.be/w9Frkh9x4Ss

Date: Wednesday December 11, 2024
Time: 11am PST/2pm ET/20:00 CET/03:00 Tokyo
Where: online (zoom link will be emailed 30 minutes before event starts to all who register)
Register Here

Let's Talk about Service (LTAS) 2024 in Maastricht
2024-12-04 - 2024-12-06 | United States
The 2024 edition of the Let’s Talk About Service (LTAS) conference will be hosted by Maastricht University (The Netherlands) from December 4 – 6, 2024.
The aim of LTAS is to introduce PhD Students and early career researchers to the wonderful world of service research and guide them through their journey in academia.
This year’s theme focuses on: Finding the Sweet Spot of your Research Impact. Participants will gain a deeper understanding of what it means to make an impact through research. We’ll explore what impact means for each individual and how you can enhance the impact of your research.
The application deadline is September 16. Click here to learn more about relevant deadlines and the application procedure.

2024 Industry Transformation Series: Supply Chain & Logistics
2024-11-20 11:00 - 12:00 (America/Los_Angeles)
Co-hosts

Jim Spohrer
(ISSIP)

Vittal Prabhu
(Penn State University, Industrial & Manufacturing Engineering, Service Systems Engineering)

Panelists

Jeremy Van Puffelen
Prism Logistics
Interview

Utpal Mangla
Past President, ISSIP
General Manager
Industry EDGE Cloud;
IBM Cloud Platform
Linkedin

Carlos Moreno
8th Avenue Food & Provisions
Supply Chain Executive: Drive Customer Experience, Continuous Improvement & Business Growth

Aineth Torres-Ruiz
Fractal.ai – Decision Science Operations Researcher & Data Science | PhD | Health Care & Supply Chains | Sustainable Production & Consumption

Agenda
The agenda for the one hour online event is as follows:
10 minutes – welcome and intro (Vittal & Jim)
20 minutes – the panel opening statements
– 5 minutes each per panelists (Jeremy, Utpal, Carlos, Aineth)
30 minutes Q&A (All, including questions from participants in chat)
For more information about the series and this specific event, please see this ISSIP blog post. Please feel free to contribute by taking the survey. See also Gartner Digital Supply Chain Roadmap and McKinsey on Next Big Arenas of Competition – how will logistic and supply change impact and be impacted by these 18 future industries?
Recording
Recording: https://youtu.be/lWtSbaj7o0o
Presentation: https://www.slideshare.net/slideshow/20241120-supplychain-logistics-transformation-psu-event-series-v8-pptx/273480357

Future of Service innovation & Human Machine Harmony
2024-11-19 17:00 - 19:00 (America/Los_Angeles)
Jan Simon-Veicht
ISSIP Ambassador
(RECORDING)
In person/hybrid event roundtable discussion will be November 19th, 2024 in San Francisco, CA.
This event explores the intersection of AI, service innovation, and human-centered design. In Collaboration with EIT Digital Silicon Valley and its mission to foster Europe’s digital transformation and promote technological progress that benefits society. We are going to create a round-table discussion, which aims to explore how AI can complement human innovation, while offering both strategic insights and practical tools for businesses and organizations. The goal is to foster dialogue on balancing technological development with human needs while uncovering scalable strategies and actionable tools that participants can directly apply to their business models, processes, and services.
Speakers
1) Stef Hutka, Berkeley Professor, UX Researcher
2) Leslie Gordon, Microsoft, Sr Program Manager
3) Grant Swonk, Essential, HCI Researcher
4) Alexander Baumgardt, HCI Professor CCA
5) Sebastiano Tofaletti, Secretary General, European DIGITAL SME Alliance
Moderator
1) Jan-Simon Veicht, UC Berkeley, Creative Director & Design Leadership
Event Overview
Title: Service Innovation Futures Now: Humans, AI, and Beyond
Format: Hybrid Round Table Discussion (In-person + Livestream/Recording)
Date: Tuesday, November 19th
Location: San Francisco, CA (exact location TBD)
Duration: 1 hour 45 minutes (including networking)
Expected Attendance: 30-50 in-person + online participants Service Innovation Futures: Tomorrow’s Technology, Today’s Strategy Beyond AI Integration: Designing Human-Centered AI Services for Tomorrow Human-Machine Harmony in Service Innovation: From Content to Context

Calling All ISSIP Ambassadors! Annual Planning Meeting
2024-11-05 17:00 - 18:00 (America/Los_Angeles) | Virtual
Agenda:

Welcome and Introductions – Christine Ouyang (ISSIP Ambassadors Lead) and all Ambassadors; 20min
Brief update on ISSIP Priorities (platform and programs) – Michele Carroll (Executive Director) and Jim Spohrer (Co-Founder, Board Director); 20min
Planning for 2025 – Discussion – Christine; 5min
Topics and Priorities for 2025 — ISSIP Ambassador; 10min
Survey, Benevity, etc. and closing; 5min

Annual ISSIP Ambassador Meeting / Call1 – (Calendar Invite provides zoom link)
Tues. Nov 5th Time: 5pm Pacific Time
Annual ISSIP Ambassador Meeting / Call2
Wednesday Nov. 6th Time: 7:00 am Pacific Time
