ISSIP Awards:
Excellence in Service Innovation
Past Awardees
2024 ANNOUNCED!!!
ISSIP Announces 2024 Winners for Service Excellence with Impact to Business, Society and Innovation
See details here: 2024 Winners and Awardees
Award Type: Overall Impact – Business, Society, Innovation
Innovation: Luna BLE-to-Cloud Protocol
Organization: Luna XIO, Inc.
Primary Contact: Arman Maghbouleh (LI) (DC)
Alan Gous (LI) (DC), Jeff Bazar (LI) (DC), Mat Taylor (LI) (DC), Greg Stanek (LI) (DC), Manikandan Nambiar (LI) (DC)
Award Type: Impact to Business
Innovation: Robotics Solutions for Asset Performance
Organization: IBM (@IBM)
Primary Contact: Kay Murphy (LI) (DC)
Nancy Greco (LI) (DC), Vahik Voskanian (LI) (DC), Raghu Ramaswamy (LI) (DC), Shiva G (LI) (DC), Michele Diserio (LI) (DC), Skip Snyder (LI) (DC), Dhiraj Joshi (LI) (DC)
Award Type: Impact to Society
Innovation: d.Tree Studio: Three Trees, Two Institutions and Twelve Makers
Organization: Charles H. Wright Museum of African American History, College for Creative Studies (@TheWrightMuseum)
Primary Contact: Leslie Tom (LI) (DC)
Award Type: Impact to Innovation
Innovation: To Engage or Not to Engage with AI for Critical Judgments: How Professionals Deal with Opacity When Using AI for Medical Diagnosis
Organization: University of Virginia, Warwick University, New York University (@UVA, @warwickuni, @nyuniversity)
Primary Sarah Lebovitz (LI) (DC)
Hila Lifshitz-Assaf (LI) (DC), Natalia Levina (LI) (DC)
Award Type: Distinguished Recognition
Innovation: SWAMSmob app (South West Aboriginal Medical Service)
Organization: South West Aboriginal Medical Service
Primary Contact: Christopher Lawrence (LI) (DC)
Lesley Nelson (LI) (DC), Tuck Leong (LI) (DC), Greg Wadley (LI) (DC)
Award Type: Distinguished Recognition
Innovation: Cisco Service Supply Chain Digital Twin
Organization: Cisco Systems, Inc. (@cisco)
Primary Contact: Warner de Gooijer (LI) (DC)
Jeff Dooley (LI) (DC), Ram Venna (LI) (DC), Margaret O’Neil (LI) (DC), Andrew Clark (LI) (DC), Venkata Kotagiri (LI) (DC), Colin Koh (LI) (DC), Sunil Thumma (LI) (DC), Chandra Matakala (LI) (DC), Rama Illandula (LI) (DC), Prakash Dhole (LI) (DC), Rajiv Wani (LI) (DC)
Award Type: Distinguished Recognition
Innovation: Cisco DNA Center – Sustainability Solution
Organization: Cisco Systems, Inc. (@cisco)
Primary Contact: Ammar Rayes (LI) (DC)
Samer Salam (LI) (DC), Taha Hajjar (LI) (DC), Balaji Venkatraman (LI) (DC)
Award Type: Distinguished Recognition
Innovation: Help you turn your sustainability strategy into action with IBM LinuxONE Emperor 4
Organization: IBM (@IBM)
Primary Contact: Deena Mele (LI) (DC)
Nada Santiago (LI) (DC), Rick Schoonmaker (LI) (DC), Davis Ward (LI) (DC), Susan Shumway (LI) (DC)
Award Type: Distinguished Recognition
Innovation: Oceanic Impact – Redefining the Marine Debris Supply Chain
Organization: Oceanic Impact Inc. (@SurgeInnovation)
Primary Contact: Lisa Chen (LI) (DC)
Leah Lourenco (LI) (DC)
Award Type: Distinguished Recognition
Innovation: Transforming the aquaculture industry using technology to optimize complex farming processes and systems to meet the growing food demands of the future while reducing the farming footprint on the environment.
Organization: Aquafort AI Inc. (@AiAquafort)
Primary Contact: Siti Jalaluddin (LI) (DC)
Ali Alfosool (LI) (DC)
Award Type: Distinguished Recognition
Innovation: Cisco DNA Center Wireless 3D Analyzer
Organization: Cisco Systems, Inc. (@cisco)
Primary Contact: Samer Salam (LI) (DC)
Arun Khanna (LI) (DC), Pradeep Kathail (LI) (DC), Stefano Ferrari (LI) (DC), Salvatore Valenza (LI) (DC), Taha Hajar (LI) (DC), Minse Kim (LI) (DC), Bhuvi Chopra (LI) (DC), Naveen Tyagi (LI) (DC), Matt Silverman (LI) (DC), Nikodin Ristanovic (LI) (DC), Horacio Arze (LI) (DC), Danielle Bane (LI) (DC), Arul Iyyavoo (LI) (DC), Victor Jorge (LI) (DC), Dmitrijs Lesnevskis (LI) (DC), Sergio Barreto Andrad (LI) (DC), Antonio Ribalaygua (LI) (DC), Khanh Nguyen (LI) (DC), Jim Florwick (LI) (DC), Mingyu Liu (LI) (DC), Jan Schlossberg (LI) (DC)
Award Type: Distinguished Recognition
Innovation: Cultural Innovation for Change
Organization: TrainXtra
Primary Contact: Sejal Thakkar (LI) (DC)
2022 Awardees
Award Type: Impact to Innovation
Innovation: Advanced Automation with Machine Reasoning
Organization: Cisco Systems
Primary Contact: Ammar Rayes (LI) (B)
Samer Salam (LI) (B), Kathryn Jetter (LI) (B), Deepak Ravindran (LI) (B), Arun Thomas (LI) (B), Ajy Madhavan (LI) (B), Balaji Venkatraman (LI) (B), Pradeep Kathail (LI) (B), Jeff Scheaffer (LI) (B)
Award Type: Impact to Society
Innovation: ABii by Van Robotics
Organization: Van Robotics, Inc.
Primary Contact: Laura Boccanfuso (LI) (B)
Aditi Ramachandran (LI) (B), Kevin Nisbet (LI) (B), Chris Craft (LI) (B), Michael Xu (LI) (B), Evan Welchman (LI) (B), Mandy Snipes (LI) (B), Thorya Aadland (LI) (B), Eamon Donovan (LI) (B), Laura Bosco (LI) (B), Levata Coleman (LI) (B), Carolina Boccanfuso (LI), (B)
Award Type: Impact to Business
Innovation: Business Critical Services (BCS) – Design Insights
Organization: Cisco Customer Experience (CX)
Primary Contact: Gonzalo Salgueiro (LI) (B)
Derek Engi (LI) (B), Curt Mah (LI) (B), Martin GarciaRangel (LI) (B), Sergio Castillo (LI) (B), Luis Mejia (LI) (B), Tuan Le
Award Type: Distinguished Recognition
Innovation: ServCollab – Serving Humanity Through Collaboration
Organization: ServCollab
Primary Contact: Ray Fisk (LI) (B)
Rodoula Tsiotsou (LI) (B), Karim Sidaoui (LI) (B), Sertan Kabadayi (LI) (B), Linh Hoang Vu (LI) (B), Amir Raki (LI) (B), Kristina Heinonen (LI) (B), Werner Kunz (LI) (B), Rebekah Russell-Bennett (LI) (B), K.Daisy Li (LI) (B)
Award Type: Distinguished Recognition
Innovation: FirstRoot – Improving financial literacy, civic engagement, and design thinking through Participatory Budgeting in schools
Organization: FirstRoot, Inc.
Primary Contact: Luke Hohmann (LI) (B)
Award Type: Distinguished Recognition
Innovation: FrogData Decision Intelligence Platform
Organization: CoBot Systems
Primary Contact: Rahul Saxena (LI) (B)
Amrit Daswaney, Neeraj Nabar (LI) (B), Samarth Madhusudhan (LI) (B), Chris Dulla (LI) (B), Tej Soni (LI) (B)
Award Type: Distinguished Recognition
Innovation: Technology with Purpose – Siemens helps reduce destruction of aquatic life by 85%
Organization: Siemens Large Drive Applications
Primary Contact: Gopa Balakrishnan (LI) (B)
George Pagnotta (LI) (B), Glenn Davis (LI) (B), Trevor Carr, Patrick Torba (LI) (B), David Wong, Johannes Endres (LI) (B), Wendy Urick (LI) (B), Dan Vucelich (LI) (B), Jeff Henault (LI) (B), Chad Freuchtel (LI) (B), Prasad Gaikwad (LI) (B),Anthony Materkowski (B)
Award Type: Distinguished Recognition
Innovation: Z-Inspection: A process to assess trustworthy AI in Practice
Organization: Z-Inspection Initiative
Primary Contact: Roberto V. Zicari (LI) (B)
Award Type: Distinguished Recognition
Innovation: Smart Landscaping Services
Organization: Penn State University
Primary Contact: Vittaldas V. Prabhu (LI) (B)
Kai-Wen Tien (LI) (B), WilliamE. Sitzabee (LI) (B), Phillip Melnick (LI) (B)
Award Type: Distinguished Recognition
Innovation: PieEye – Brand Friendly Privacy for eCommerce
Organization: PieEye Inc., (Video)
Primary Contact: Ofer Hermoni (LI) (B)
Award Type: Distinguished Recognition
Innovation: Place in Network (PIN)
Organization: Cisco Customer Experience (CX)
Primary Contact: Derek Engi (LI) (B)
Gonzalo Salgueiro (LI) (B), Curt Mah (LI) (B), Martin GarciaRangel (LI) (B), Luis Mejia (LI) (B), Tuan Le, Howard Nelson
Award Type: Distinguished Recognition
Innovation: Bell and Howell’s Remote360 for Service Excellence
Organization: Bell and Howell
Primary Contact: Haroon Abbu (LI) (B)
Larry Blue (LI) (B), Arthur Bergens (LI) (B), Jim Feely (LI) (B), Raghu Nayak (LI), (B)
Award Type: Distinguished Recognition
Innovation: LABORA – Payroll Remittance For Farm Workers
Organization: LABORA
Primary Contact: Rene Blanco (LI) (B)
Victoria Mendez, Carla Matos(LI) (B), Ryan Klatt (LI) (B), Jaspal Brar (LI) (B), Maryann Delfin (LI) (B)
Award Type: Distinguished Recognition
Innovation: Human-centric Hybrid Intelligence Service Support (HISS)
Organization: University of Kassel, Research Center for Information System Design (ITeG)
Primary Contact: Mahei Manhai Li (LI) (B)
2021 Awardees
ISSIP Excellence in Service Innovation Award Recipients
- Dave Alpert, Michael Hoppe, Mac Dean, Frank Jesse, Kenny Ng, John Brewer, Geopogo, “Augmented Reality for Design and Construction”, for Excellence in Service Innovation with Impact to Business.
- Ian Worden, Mary Ragsdale, Matt Metsker, Jayne Binnig, Jessica Schlicher, Virginia Mason Franciscan Health, “Mission Control Center“, for Excellence in Service Innovation with Impact to Society.
- Paula Wallace, Victor Ermoli, Jonathan Denham, Mauricio Manhaes, Savanah College of Art and Design (SCAD), “SCAD Service Design Program”, for Excellence in Service Innovation with impact to Innovation.
Distinguished Recognition Awards Recipients
- Mitch Quinn, Brett Cashman, Suzanne Jacobs, Josh Gredvig, Peter Blankenship, Roberta Capp, Natosha Anderson, Sheila Stallings, Blue Cross Blue Shield of North Carolina, “Care Path AI Model.”
- Vikas Raykar, Nupur Aggarwal, Satyam Dwivedi, Surya Shravan Kumar Sajja, Sumanta Mukherjee, Kushagra Manglik, Vivek Sharma, Jaikrishnan Hari, Prashobh Chandralayam, Ritesh Jain, Garima Sinha, IBM, “Fabric.ai: AI for Fashion Supply Chain.“
- Frank Melis, Dick van Lieshout, Femke van Gemert, Brieneke van den Eijnden, Frank Sonnemans, Martijn Wilbers, Staszek Alwasiak, Paulina Heizer, Bohdana Huriy, Richard Liebrechts, Wynand Neethling, Tino Mudzingwa, Zainab Hussain, Alghaida Al-Busaidi, Klaus Kammermeier, Eva Fabry, Artur Wolek, Morne Mostert, Wayne Johnson and Jim Schneider, SMRT.bio, “SMRT.bio Ignite Future Today.“
- Esperanza Marcos, Ma Valeria De Castro, Ma Luz Marín Peña, Juan Manuel Vara, Universidad Rey Juan Carlos ,“BsC Degree in Service Science Management and Engineering.“
Distinguished Honor Recipients
- Marisol Palmero Amador, Martin Beverley, Yenu Gobena, Gonzalo Salgueiro, Carlos Pignataro, Cisco Systems, “Experience Telemetry.“
- Susie Wee, Ghaida Neouchy, Oace Dada, Kanwal Komail, Aikepaer Abuduweili, Vivian Shen, Alejandro
Marrufo, Mike Meditz, Melanie Nash, Koushik Dhar, Lisa Clarkson, Luca Ferraro, Ammar Rayes, Cisco Systems, “DevNet Solution: A Platform for Service Innovation.“ - Vijayakumar Raghavendran, Ranjan Ram, Cisco Systems, “AI/ML Powered DevOps.“
- Adwan Syed, Ajay Gupta, Akhil Tandon, Alexej Popovic, Altynbek Orumbayev, Amar Prasad, Anbang Xu, April Webster, Atri Mandal, Blair Lanier, Bradley Eller, Charles F Wiecha, Colin Butler, Cong Ren, Debbani Kundu, Emily Gauvreau, Farhan Chaudhry, Frank Bagehorn, Haibin Liu, Harshit Kumar, Hau-wen Chang, Husein Shamshudin, Jacob Gordon, Jakub Krchak, James Wake, Jan Macosek, Jessica Rockwood, Jiayun Zhao, Jinho Hwang, Junming Wu, and more ( see the full list of contributors ), IBM, “Watson AIOps: AI for Information Technology Operations Management.“
- Christine Ouyang, Charisse Lu, Thomas Cook, Feng Xue, James Hoey, Rogelio, Fernando Guiterrez Valdez, Igor Khapov, Ekaterina Krivtsova, Dmitry Gorbachev, Ilya Trofimov, Maksim Vodyanov, Jeff Komatsu, Julian Reyes, IBM, “Automation of large-scale quality inspection for manufacturing 4.0 with AI and edge computing.“
- Kevin Ross, Ashwini Kapil, Accenture, “Warranty_as_a_service.“
- Ganesh Subramanian, Bryan Hawkins, Jöran Soldefors, Divyashree, Kanniga Parameshwary Ganesan, Rushali Pradip Jadon, Aruba Networks, “Network-as-a-Service.“
- Greg Christie, Azadeh Forghani, Evan Macdonald, Sylvain Moreno, Digital Health Circle, “Digital Health Technologies.”
- Anat Itay-Sarig, Tzvika Katzenelson, Joab Rosenberg, Ment.io, an AI-enabled platform for active conversations and critical thinking to improve the learning process in academia.
- Scott MacLeod, World University & School, “Facilitating Excellence in Learning.“
2020 Awardees
ISSIP Excellence in Service Innovation Award Recipients
- Rama Akkiraju, Vibha Sinha, Anbang Xu, Neil Boyette, Pierre Arnoux, Jalal Mahmud, Pritam Gundecha, Hau-wen Chang, Haibin Liu, Xiaotong Liu, Zhe Liu, Olivia Buzek, Samuel Thomas, Laura Chiticariu, Sudhir Koka, Padma Malladi, Majid Irani, Yuankun Song, Yingbei Tong, Gary Diamanti, IBM, “AI Operations: Operationalize AI for Companies around the World” for Excellence in Service Innovation with Impact to Business.
- Carole Gridley, Carlos Pignataro, Cayla Yang, Emilio Alvarez-Flores, Simon Dyke, Pavan Sudheendra, Cisco Systems, “The Sustainable Impact Program and Open Conservation” for Excellence in Service Innovation with Impact to Society.
- Megan Branson, Jenny Zhang, Riley Shaw, Jane Scowcroft, Lindsay Saunders, Kelly Davis, Mozilla, “Mozilla Common Voice, Allowing Innovation Through Open Voice Data” for Excellence in Service Innovation with impact to Innovation.
Distinguished Recognition Awards Recipients
- John Garrett, Adam Jannetta, Martin Garcia, Ammar Rayes, Cisco Systems, for “The Power of Context: Prioritizing and Driving Action with Benchmarking.”
- Mehiar Dabbagh & Bechir Hamdaoui, Oregon State University; Ammar Rayes, Cisco Systems; Mohsen Guizani, University of Idaho, “Shaving Data Center Power Demand Peaks Through Energy Storage and Workload Shifting Control.”
- Andrea Schwartz Boone, Braven, for an innovative education model that helps underrepresented students find a meaningful career.
- Ofer Hermani, Ophir Kretzer-Katzir, SybarIP, for its innovative approach to help companies create value from their Intellectual Property.
See the press release here.
2019 Awardees
ISSIP Excellence in Service Innovation Award Recipients
- Rama Akkiraju, IBM Fellow, IBM, USA, “People Insights” for Excellence for Service Innovation with Impact to Industry.
- Dr. Shrikant Parikh, CEO, A3 RMT Public-Private Partnership, India, “A Life-Saving Emergency Medical Service for Remote Areas of Emerging Countries” for Excellence for Service Innovation with Impact to Society.
- David Clark, David Clark Cause, Alisa Maclin, IBM, USA, “Call for Code” for Excellence in Innovation.
Distinguished Recognition Awards Recipients
- John Garrett, Ulf Vinneras, Nidhi Kao, Martin Garcia, Ammar Rayes, Cisco Systems, USA, “Enhanced Risk Assessment with Fingerprinting, A Human-Machine Partnership.”
- Many Singh, Lucas College and Graduate School of Business, San Jose State University, USA, “IDEAS Zinnstarter Program.”
- Tor W. Andreassen, Seidali Kurtmollaiev, Line Lervik-Olsen, Center for Service Innovation (CSI), NHH-Norwegian School of Economics, Norway “Norwegian Innovation Index (NII).”
- Tomas Edman, Jonas Boström, Henrik Svensson, Experio Lab, Sweden, “People-Powered Service Innovation through Participatory Service Design.”
See the press release here.
2018 Awardees
- Aly Megahed, IBM, “Data Analytical Toolset for enterprise IT Service Deals’ Solutioning” for Excellence for Service Innovation with Impact to Business.
- Christoph Peters, University of St. Gallen, Switzerland, and University of Kassel, Germany, “Edu4Inno: An educational service system for generating new services and corresponding business models” for Excellence in Service Innovation with Impact to Society.