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DTSTART;TZID=America/Los_Angeles:20250715T070000
DTEND;TZID=America/Los_Angeles:20250715T080000
DTSTAMP:20260603T024915
CREATED:20250621T153529Z
LAST-MODIFIED:20250717T152103Z
UID:10000114-1752562800-1752566400@issip.org
SUMMARY:Roundtable on Systems in Services  (led by ISSIP Ambassadors)
DESCRIPTION:[vc_row css=”.vc_custom_1752765647937{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;background-color: #f4f4f4 !important;}”][vc_column][vc_column_text]Many thanks to the organizers\, panelists\, and participants for a lively discussion on the topic of AI augmentation and automation across service systems. \nRecording: https://youtu.be/KmkfRxWwDgk \nSummary & Chat: https://www.slideshare.net/slideshow/20250715-roundtable-on-systems-in-service-series-ai-augmentation-and-automation-docx/281643335[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]\nTopic:  Where can service systems benefit more from Intelligence Augmentation (IA)\, over AI Automation? \nRegister here. \nIntelligence Augmentation (IA) enhances and elevates human’s ability\, intelligence\, and performance with the help of information technology. IA stresses human-machine collaboration or human-machine symbiosis where machines perform what they do best (e.g.\, computing\, recording\, and doing routine\, repetitive work) to aid humans in doing what humans do best (e.g.\, abstract reasoning\, creating\, and making in-depth discoveries about people and the world). Don Norman (2014\, p. 225) says: “the automation works best when conditions are normal. When conditions become difficult…then the automation is also likely to fail. In other words\, the automation takes over when it is least needed\, gives up when it is most needed”. \nA 2020 ICIS panel (Zhou\, Paul\, et al. 2021) listed some research area for IA: \n* Education (learning)\n* Medicine\n* Business\n* Disaster Management\n* Environmental and urban studies\n* Human cognition\n* Regulation \nA 2022 HICSS panel (Zhou\, Rudin\, et. al. 2023) identified some risks with IA: \n* User privacy\n* IA misuse\n* Deskilling\n* Emotional Attachment and Detachment \nService systems apply resources (e.g. knowledge\, goods\, technology) for the benefit of others. \nMuch of the attention on AI (more specifically\, Generative AI) has been on automating work.  Where can service systems make a positive difference with IA?  Which risks might make IA a bad bet? Join this Roundtable on Systems in Services to share perspectives and gain insight collectively.  The Roundtable operates much like a call-in radio shows in the analog age.  Discussion is sparked by a few discussants providing a systems lens on services.  A moderator monitors online chat\, and draws participants in to voice their comments.  The session concludes with reflections in key insights surfaced. Slideshows and manifestos are discouraged.  An open systems approach may generate new connections\, both conceptually and socially\, across ISSIP members.  Recordings of each session will be posted on ISSIP video channels. This Roundtable series is supported by members of the Creative Systemic Research Platform Institute\, as ambassadors for ISSIP. \nReferences: \n* Norman\, D. (2014). Things that make us smart: Defending human attributes in the age of the machine. New York\, NY: Diversion Books. \n* Zhou\, L.\, Paul\, S.\, Demirkan\, H.\, Yuan\, L.\, Spohrer\, J.\, Zhou\, M.\, & Basu\, J. (2021). Intelligence Augmentation: Towards Building Human-Machine Symbiotic Relationship. AIS Transactions on Human-Computer Interaction\, 13(2)\, 243-264. https://doi.org/10.17705/1thci.00149 \n* Zhou\, L.\, Rudin\, C.\, Gombolay\, M.\, Spohrer\, J.\, Zhou\, M.\, & Paul\, S. (2023). From Artificial Intelligence (AI) to Intelligence Augmentation (IA): Design Principles\, Potential Risks\, and Emerging Issues. AIS Transactions on Human-Computer Interaction\, 15(1)\, 111-135. https://doi.org/10.17705/1thci.00185 \nRoundtable Series Chairs:  David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute) \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSe96M-t9EX6F2z4WdXlT-JJXKCXdtL54PGHOEbhXgWECRNdYg%2Fviewform%3Fusp%3Dheader|target:_blank”][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”16087″ alignment=”center”][vc_column_text]\nMichelle Zhou\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16070″ alignment=”center”][vc_column_text]\nGary Metcalf\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16062″ alignment=”center”][vc_column_text]\nDavid Ing\nDISCUSSANT \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17505″ alignment=”center”][vc_column_text]\nZaid Khan\nMODERATOR \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_btn title=”REGISTER HERE” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSe96M-t9EX6F2z4WdXlT-JJXKCXdtL54PGHOEbhXgWECRNdYg%2Fviewform%3Fusp%3Dheader|target:_blank”][/vc_column][/vc_row][vc_row remove_bottom_col_margin=”true”][vc_column][vc_column_text]AI Image Prompt: Create a monochromatic image of threads weaving into fabric in a grid to convey a world of overlapping service systems.[/vc_column_text][/vc_column][/vc_row]
URL:https://issip.org/event/roundtable-on-systems-in-services-led-by-issip-ambassadors/
LOCATION:Virtual
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/06/July15-Event.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250513T070000
DTEND;TZID=America/Los_Angeles:20250513T080000
DTSTAMP:20260603T024915
CREATED:20250325T141718Z
LAST-MODIFIED:20250508T194925Z
UID:10000109-1747119600-1747123200@issip.org
SUMMARY:Which service systems are changing with globalization/deglobalization?
DESCRIPTION:[vc_row][vc_column][vc_column_text]\nChairs:  David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute)  \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_single_image image=”16070″ alignment=”center”][vc_column_text]\nDiscussant:\nGary Metcalf\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”16062″ alignment=”center”][vc_column_text]\nDiscussant:\nDavid Ing \n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17567″ alignment=”center”][vc_column_text]\nDiscussant:\nMike Wing\n[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_single_image image=”17505″ alignment=”center”][vc_column_text]\nModerator:\nZaid Khan\n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The KOF Economic Institute at ETH Zurich charted globalization with rapid growth through the 1990s\, that now appears to have slowed.  The slope of KOF Globalization Index has flattened through the 2008 Financial Crisis\, the 2020-2021 COVID-19 pandemic\, and responses to the invasion of Ukraine in 2022.  They pose the question:  “Is Globalization at its end?” \n| Year | Index |\n| 1991 | 43.56 |\n| 2001 | 49.58 |\n| 2011 | 55.32 |\n| 2022 | 57.01 | \nThe service economy employed 35.2% of the world in 1991\, and 49.7% of the world in 2022 (International Labour Organization 2025).  Has globalization reached its peak?  Which service systems are likely most impacted by deglobalization?  What is the impact on enterprises and workers? \nJoin this Roundtable on Systems in Services to share perspectives and gain insight collectively.  The Roundtable operates much like a call-in radio show in the analog age.  Discussion is sparked by a few discussants providing a systems lens on services.  A moderator monitors online chat\, and draws participants in to voice their comments.  The session concludes with reflections in key insights surfaced. \nSlideshows and manifestos are discouraged.  An open systems approach may generate new connections\, both conceptually and socially\, across ISSIP members.  Recordings of each session will be posted on ISSIP video channels. \nReferences: \n\nKOF Swiss Economic Institute (2025) “Is Globalization at its end?” https://kof.ethz.ch/en/forecasts-and-indicators/indicators/kof-globalisation-index.html\nInternational Labour Organization (2025) – processed by Our World in Data https://ourworldindata.org/grapher/share-employment-agriculture-industry-services?tab=table\n\n[/vc_column_text][vc_empty_space][vc_btn title=”REGISTER FOR THIS EVENT” style=”flat” shape=”square” color=”turquoise” link=”url:https%3A%2F%2Fdocs.google.com%2Fforms%2Fd%2Fe%2F1FAIpQLSdpq_AXmOgEH_Zb_wizaYF4ji5byEfiZuG0ayK5Q1nnF5M9Nw%2Fviewform%3Fusp%3Dheader|target:_blank”][/vc_column][/vc_row]
URL:https://issip.org/event/which-service-systems-are-changing-with-globalization-deglobalization/
LOCATION:Virtual
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2025/02/Globalization-Event-RT.png
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250129T120000
DTEND;TZID=America/Los_Angeles:20250129T123000
DTSTAMP:20260603T024915
CREATED:20241217T211251Z
LAST-MODIFIED:20250124T150912Z
UID:10000101-1738152000-1738153800@issip.org
SUMMARY:Semi Annual Progress Call\, Plans & Vision for 2025
DESCRIPTION:Invitation to Progress Call Jan 29\, 2025\nBy Deborah Stokes\, ISSIP 2024 President\, Dell TechnologiesLooking back on the accomplishments of 2024\, I want to express my pride in ISSIP\, and gratitude for the generous contributions of the many individuals that shape and power this global community. It is my privilege to serve as president of ISSIP\, to work with our outstanding leadership team and to collaborate with all of you. \nPlease join me and ISSIP’s executive and operations leadership for the Progress Call Wednesday\, January 29\, 2025 (noon pacific) at which we will: \n\nRecognize and celebrate our outstanding volunteers\nHighlight 2024 programs and outcomes\, and\nShare our vision and calls to action for 2025.\n\nALL ACTIVE ISSIP PARTICIPANTS ARE encouraged to participate! Zoom link to be sent prior to meeting. All registrants receive slides and recording afterward. (link to register is here!)  \n  \n\nDeb Stokes\n2024 President of ISSIP
URL:https://issip.org/event/2024-in-review-accelerating-issip-growth-while-strengthening-connections-in-community/
LOCATION:Virtual
CATEGORIES:ISSIP Community
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/12/GGG-2025-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250108T050000
DTEND;TZID=America/Los_Angeles:20250108T173000
DTSTAMP:20260603T024915
CREATED:20241217T211522Z
LAST-MODIFIED:20250105T135907Z
UID:10000102-1736312400-1736357400@issip.org
SUMMARY:2025 Quarterly Welcome - Give\, Get\, Grow!
DESCRIPTION:On Wednesday January 8th\, new ISSIP participants are invited to join our zoom meeting to introduce themselves to each other. All ISSIP participants are also welcome to join to meet new participants.  Everyone is welcome to share their give-get-grow professional development plans\, whether it is to GIVE in a volunteer service role\, GET new skills or knowledge\, or grow a larger network of colleagues.  The host will be Vaishali Mane\, ISSIP Quarterly Welcome Event Leader\, along with Jim Spohrer\, ISSIP Co-founding Board Director and Michele Carroll\, ISSIP Executive Director. \nWhen: Wednesday\, January 8th\, 2025\nTime A: 5am PT\, 7am CT\, 8am ET\,  14:00 CET\, 21:00 Singapore\nTime B: 5:30pm PT\, 7:30pm CT\, 8:30pm PT\, 2:00 CET\, +1day 9:00 Singapore \nRegistration Link: [2025 Q1] Quarterly Welcome of New Participants
URL:https://issip.org/event/2025-quarterly-welcome-give-get-grow/
LOCATION:Virtual
CATEGORIES:ISSIP Community
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/12/issip-2025-quarterly.png
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20241105T170000
DTEND;TZID=America/Los_Angeles:20241105T180000
DTSTAMP:20260603T024915
CREATED:20241030T035932Z
LAST-MODIFIED:20241030T143736Z
UID:10000097-1730826000-1730829600@issip.org
SUMMARY:Calling All ISSIP Ambassadors!  Annual Planning Meeting
DESCRIPTION:Agenda: \n\nWelcome and Introductions – Christine Ouyang (ISSIP Ambassadors Lead) and all Ambassadors;  20min\nBrief update on ISSIP Priorities (platform and programs) –  Michele Carroll (Executive Director) and  Jim Spohrer (Co-Founder\, Board Director); 20min\nPlanning for 2025 – Discussion – Christine; 5min\nTopics and Priorities for 2025  — ISSIP Ambassador; 10min\nSurvey\, Benevity\, etc. and closing; 5min\n\nAnnual ISSIP Ambassador Meeting / Call1 – (Calendar Invite provides zoom link) \nTues. Nov 5th Time:  5pm Pacific Time \nAnnual ISSIP Ambassador Meeting / Call2 \nWednesday Nov. 6th Time:  7:00 am Pacific Time
URL:https://issip.org/event/calling-all-issip-ambassadors-annual-planning-meeting/
LOCATION:Virtual
CATEGORIES:Ambassador Panels
ATTACH;FMTTYPE=image/png:https://issip.org/wp-content/uploads/2024/10/Annual-ISSIP-Ambassador-Meeting-e1730260554847.png
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