The Human Side of Service Engineering (HSSE) Conference is organized within the framework of the International Conference  on Applied Human Factors and Ergonomics (AHFE) as an Affiliated Conference.

IIf there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered.

HSSE explores the wide range of ways in which Human Factors Engineering, Ergonomics, Human Computer Interaction (HCI), Usability Testing, Attitude and Opinion Assessment, Servicescape Designs and Evaluations, Cognitive Engineering, Psychometrics, Training for Service Delivery, Co-Production and Co-Creation of Value, Service Levels and Cost Effectiveness, Call Center Engineering, Customer Support Engineering, and many other possible areas relate to and impact the Engineering and Management of Service Organizations.

In 2023, sessions relating to AI & Digital Transformation, Health Care & Education, Culture & Innovation, Transportation & Communications, Infrastructure & Energy, Banking & Finance, Retail & Hospitality, Economics & Legal, and Government & Public Policy, Sustainability & Quality of Life at all levels, along with many other fields will be included.

Areas of Interest include, but are not limited to those listed here:

• Multi-disciplinary approaches in service research
• Cognitive Systems modeling of Service Systems (Digital Twins)
• Co-production, Co-creation of Value, Social Impact & Engagement
• UX Research Methods for HSSE
• Knowledge Sciences & Service Science in the Age of Artificial Intelligence
• Artificial Intelligence & Smarter, Wiser Service Systems
• Big Data and Artificial Intelligence for Service Innovation
• Augmenting, Virtual & Metaverse Reality as Service Systems
• Future of Work & Digital Transformation of Service Systems
• Talent, Skills, T-Shaped Professionals and Life-Long Learning
• Adoption of Health Information Technology (HIT)
• Digital Transformation in Human-Centered Service Systems
• Sustainability, Resilience & Quality of Life
• Empowering Citizens & Digital Governance Transformation
• Diversity, Equity & Inclusion in Service System
• Ethics, Privacy & Trust in the Era of Big Data and AI
• Anthropology in Service Science
• Context-related Service: The Human Aspect of Service Systems
• Governance of Service Systems
• Human Aspects of Change When Applying Agile and Lean Six Sigma Methods and Tools
• Human-Centered Intelligence Systems
• Human Side of Service-Dominant Logic
• Service Design & Innovation
• Service design in the AI, AR/VR & Metaverse
• Service Management, Operations & Marketing
• Social Media, Gamification and Service Strategy & Marketing
• Service System Standards
• Open Service Communities: Open Source, Open Innovation, Online Communities (e.g., GitHub, Wikipedia), & Social Sector Innovation