AI COLLAB Offering: Bridging Academia and Industry for Innovative Solutions
Introduction
Welcome to the AI COLLAB Offering by ISSIP. Our program fosters a vibrant collaboration between academic institutions and industry, creating unique opportunities for students, faculty, and institutional members alike. Through this initiative, we aim to develop a thriving ecosystem where innovative ideas transform into tangible solutions that address real-world challenges.
ISSIP AI COLLAB Vision
In 2023, ISSIP Ambassador to AHFE and Chair of the Design Department at CSU Long Beach, Debra Satterfield, was appointed by ISSIP to spearhead this new offering. Deemed vital for deeper engagement with institutional members and supporting global growth, Deb devised the name ‘AI COLLAB’ to encapsulate the essence of Academic/Industry collaboration.
Since then, ISSIP has achieved significant milestones:
In our first pilot project, we asked several teams to illustrate service innovation examples throughout history. Each team led their own exploration and shared their specific generative AI tools, prompts, and step-by-step instructions directly from these participating educational institutions. The products included playbooks, videos, prompt libraries, etc:
Here’s what participants have reported gaining from their participation in the AI Collab project:

For Students

For Faculty

For Institutions
Participating Universities
Interested in shaping an AI Collab project for your organization?
Discover how the AI COLLAB Offering can transform your academic journey or institutional goals. For more information and to become a part of this exciting initiative, visit our enrollment page.
Meet ISSIP AI Collab Leader: Debra Satterfield

Debra Satterfield, Professor of Design, California State University, Long Beach, has extensive research and publication in service design for social inclusion, design for behavioral change, and design for neurodiversity, equity, and accessibility. She is on the academic advisory board for the Society of Experiential Graphic Design (SEGD), the scientific advisory board for the Human Side of Service Engineering (HSSE) and leads Academic/Industry Collaboration (AI Collab) for the International Society of Service Innovation Professionals ( ISSIP). She uses an industry engagement model in her university courses that brings industry professionals into the classroom as partners to improve the quality and practical utility of learning. She has collaborated on industry projects and research with Frito-Lay, the Knowledge Encounter Research (KER) Group, the American College Health Association, and CSU Long Beach on University Student Satisfaction and Student Attrition. Debra is the chair of the Design Department at CSU Long Beach, and is the owner of Satterfield Design, a user experience design consulting firm.