We are the International Society for Service Innovation Professionals.
ISSIP is a worldwide community that promotes understanding and excellence in service innovation to benefit people, business and society.
We define ‘Service’ as the application of a resource (e.g. knowledge, goods, technology) for the benefit of others. As benefits are enjoyed by some, harms may also result. Both grow and scale, reshaping the ecosystem, and prompting ‘institutional arrangements,’ (e.g. laws, regulations, norms), to mitigate harms. As practices and business models change, service innovation occurs. As people centralized living patterns to form Cities, consolidated services from sewage and healthcare, to formalized education, arts and libraries emerged. In tandem with those benefits came heaping waste, crime and communicable disease. Automobiles enabled personal transport options and revolutionized industrial transportation, but brought pollution, traffic and physical hazards, prompting creation of safety regulations and ‘rules of the road.’
ISSIP is the global community for people involved in every aspect of that Service Innovation process – from inventive ideas to initial design, through engineering and construction, deployment or delivery of the good or service– creating benefits and regulating harm to connect, learn and grow. Together we recognize and advance innovation to sustainably benefit people, business and society.
Service Innovation Process
Join ISSIP for free today.
Free to individuals and funded by individual and institutional members, ISSIP is a community of lifelong learners advancing service innovation. As an individual member, you’ll gain access to insights from top visionaries and teams from global industry, academia, NGOs, and government shaping the vision, technology, teams and evolving models of 21st Century business and society. Participate in our semi-annual virtual Progress Calls with the Board of Directors, and regular events to connect, learn and grow – whether you’re just starting out, seeking mastery or opportunities to give back in community.
You can opt to receive our monthly newsletter, and contribute as a volunteer, working closely with ISSIP leadership, mentors, and members on events, collaborations, research and/or publications of interest to you or benefit to your organization.
Join ISSIP today and help drive service innovation for better business, improved lives, and a more inclusive and connected society.
Dr. Christine Ouyang
Dr. Christine Ouyang has served as lead of ISSIP’s Ambassador program since 2022, a natural extension of her ongoing commitment as an ISSIP Ambassador to the IEEE since 2021.
Christine’s remarkable journey as a Distinguished Engineer and Master Inventor at IBM equips her uniquely for this role. She masterfully coordinates our ambassador efforts, focusing on nurturing relationships that bring reciprocal value to both ISSIP and our partner entities. ISSIP Ambassador appointments have grown annually in double-digits with Christine’s leadership and facilitation of semi-annual meetings to develop priorities for this highly credentialed community.
Reflecting on Christine’s appointment, ISSIP’s 2022 President Terri Griffith shared, “Dr. Ouyang’s deep experience and inventive spirit are ideal for her role. She’s already framing and supporting our growth, enhancing the network of partnerships we cherish. I’m excited about the potential synergies that will unfold across our global community.”
Join us in celebrating Christine’s contributions and the collaborative spirit she brings to our network. Her work not only strengthens our connections but also inspires continued innovation and cooperation among our members.
Debra Satterfield, Professor of Design, California State University, Long Beach
Debra Satterfield has served as Lead of ISSIP’s AI Collab program since 2022, and brings to the role, extensive research and publication in service design for social inclusion, design for behavioral change, and design for neurodiversity, equity, and accessibility. She is on the academic advisory board for the Society of Experiential Graphic Design (SEGD), the scientific advisory board for the Human Side of Service Engineering (HSSE) and leads Academic/Industry Collaboration (AI Collab) for the International Society of Service Innovation Professionals ( ISSIP). She uses an industry engagement model in her university courses that brings industry professionals into the classroom as partners to improve the quality and practical utility of learning. She has collaborated on industry projects and research with Frito-Lay, the Knowledge Encounter Research (KER) Group, the American College Health Association, and CSU Long Beach on University Student Satisfaction and Student Attrition. Debra is the chair of the Design Department at CSU Long Beach, and is the owner of Satterfield Design, a user experience design consulting firm.