- This event has passed.
Excellence in Service Innovation – How Professionals Deal with Opacity When Using AI for Medical Diagnosis
May 31, 2023 @ 7:30 am - 8:00 am PDT
Award Type: Impact to Innovation
Innovation: To Engage or Not to Engage with AI for Critical Judgments
Summary: This study is the first in-depth, longitudinal investigation of how ML-based prediction tools are used for medical diagnosis decision making. AI tools may operate in similar ways technologically, but they are experienced in unique ways depending on the users, context, and work practices. This is a fundamentally new way to think about opacity and has implications for how ML tools are designed and deployed in critical decision making contexts.
Organization: University of Virginia, Warwick University, New York University (@UVA, @warwickuni, @nyuniversity)
Primary Sarah Lebovitz (LI) (DC)
Hila Lifshitz-Assaf (LI) (DC), Natalia Levina (LI) (DC)
ISSIP will provide a Zoom link for registered attendees the day before and/or day of the event.