What do we mean by service? By Ralph Badinelli, PhD, professor in the Department of Business Information Technology of the Pamplin College of Business of Virginia Tech The service sector is by far the dominant part of the economy in the…
Here is a list of over three hundred references that the well-read service scientist should be aware of, according to Jim Spohrer, Director of IBM Global University Programs, co-Founder the Service Research area of IBM Research, co-Founder ISSIP. Let us…
The 4th Annual International Conference on Exploring Service Science (IESS) was held earlier this month in Porto, Portugal. Jim Spohrer, Director, IBM University Programs World-Wide (IBM UP), and co-Founder and Board of Directors member of ISSIP, was the keynote speaker…
The newly formed ISSIP User Experience Special Interest Group (UE-SIG) is focused on the application and research of user-centered design principles to Services Science and Service Innovation and the sharing and dissemination of this work within our discipline. The UE-SIG…
The Service Futures SIG (SF-SIG) within ISSIP is focused on enabling members to understand and internalize the diverse changes taking place to services. Service related efforts are an ever increasing segment of business. The pressure to reduce latency and generate actions in…
Happy 2013 to all of our Members! We wish you all a great year ahead and look forward to co-creating with and for you more professional development, research, education, practice, and policy related service innovation opportunities in the coming year.…