This month's topic for our "Engineering the 21st Century Service Economy" explores the need for significant changes in modern education, focusing on the integration of technology and personalized learning to enhance teaching and learning experiences. We emphasize the importance of…
ISSIP is proud to have members attending, participating and impacting the July Event. The 2024 Human Side of Service Engineering (HSSE) Conference is organized within the framework of the International Conference on Applied Human Factors and Ergonomics (AHFE) as an…
With much thanks to moderators Kazuyoshi Shimada and Christine Leitner, ISSIP last week launched its 2024 Event Series exploring the impacts of AI on Global Democracy. June 21 - Current State of Play (recording) (presentation) August 21 - Inclusion in…
In collaboration with Penn State University College of Engineering, ISSIP is pleased to launch a new series of panel discussions to explore the transformation underway across industry sectors as we engineer our 21st century service economy. In six one-hour virtual…
Please register and join us for the first in a series of ISSIP events on the transformation of industry sectors in the AI Era (register here, all who register will receive a link to the recording, even if you cannot…
IESS is one of ISSIP’s priority conference sponsorships annually. In 2024, Jim Spohrer, our co-founder and board director spoke at the pre-conference events and workshops, delivered a keynote talk and assisted with judging best papers. Below are full proceedings of…
ISSIP Ambassadors would like to make sure that the ISSIP Community is aware of these upcoming service innovation related conferences and encourage participation: Conferences IESS Feb 7-9, 2024 - International Explorations of Service Science SSC2023 May 12-14, 2024 - Spring…
The completed event recording and presentation are now available. We invite you to stay engage by completing this survey about your thoughts and ideas related to T-shaped skills. T-Shaped People Are the Future of Work, but how T-shaped are you?…
Author: Bert Painter (LI), bertpainter@gmail.com A number of us in our Sociotechnical Systems (STS) community of organization design practitioners and academics have been much impressed with ISSIP members’ espousal of “Human-Centered” AI (HCAI) for service innovation development in organizations. Indeed,…
The 2023 ISSIP ICServ Prospective Research Award are awarded to: Title: Do gestures make robots more empathetic?: Exploring artificial empathy, helpfulness, and social connectedness Authors: Shintaro Okazaki (LI) (DC), Tan Viet Tuyen Nguyen (GS) (DC), Oya Celiktutan (LI) (DC) Title:…