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2024 Industry Transformation Series: Retail & Hospitality
Engineering the 21st Century Service Economy, a PSU/ISSIP Series
Please register and join us for the fourth in a series of ISSIP events on the transformation of industry sectors in the AI Era (register here, all who register will receive a link to the recording, even if you cannot attend the online session live).
How will we measure business and societal progress across industry sectors over the next two decades? Through a survey and series of events with industry sector subject-matter-experts, ISSIP & PSU have partnered to explore the transformation of industry sectors and how to measure progress.
Co-hosts
Jim Spohrer
ISSIP
Vittal Prabhu
Penn State University, Industrial & Manufacturing Engineering, Service Systems Engineering
Panelists with Interviews
Joy Field
Boston College, USA (https://www.linkedin.com/in/joy-field-88a67a/)
Interview: https://youtu.be/fVbQO2tVvNk
Author of “Designing Service Processes to Unlock Value, Fourth Edition”
Haluk Demirkan
Amazon & U Washington Tacoma, USA
(https://www.linkedin.com/in/halukdemirkan/)
Interview: https://youtu.be/K5NmSgBWYrU
Interviews
Mariana Sigala
U Newcastle, Australia
(https://www.linkedin.com/in/mariannasigala/)
Interview:
https://youtu.be/KMHcDTPXha4
