Invitation to Progress Call Jan 29, 2025 By Deborah Stokes, ISSIP 2024 President, Dell TechnologiesLooking back on the accomplishments of 2024, I want to express my pride in ISSIP, and gratitude for the generous contributions of the many individuals that shape and power this global community. It is my privilege to serve as president of ISSIP, to work…
The 15th International Conference on Exploring Service Science, IESS 2.5, will be organized by the University of Naples ‘Parthenope’, Department of Economics, Law, Cybersecurity and Sports Sciences, on February 5-7, 2025 in Naples, Italy. The IESS 2.5 conference will unite academics and service practitioners in a collegial and stimulating environment. The IESS 2.5 edition has…
Which service systems have learned from the pandemic lockdowns? We live in a world of overlapping service systems. Changes in one system may impact or influence responses in others. This roundtable invites practitioners to join in conversations to share perspectives and gain insights collectively. Each session focuses on a question emphasizing a systems approach to…
The University of Liverpool Management School is thrilled to host the 2025 Spring Servitization Conference (SSC2025), the biggest and longest-running research conference on servitization established in 2010. With the overall theme, ‘Evidencing Productivity and Sustainability through Servitization: The Role of Suppliers, Intermediaries, Customers and Competitors‘, SSC2025 will bring together the world’s leading researchers, practitioners and doctoral students to…
Chairs: David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute) Discussant: Gary Metcalf Discussant: David Ing Discussant: Mike Wing Moderator: Zaid Khan The KOF Economic Institute at ETH Zurich charted globalization with rapid growth through the 1990s, that now appears to have slowed. The slope of KOF Globalization Index has flattened through…
This week, we welcome Jim Spohrer, Founder & Board Member at the International Society of Service Innovation Professionals (ISSIP) and Birgit Mager, our Co-Founder & President of the Service Design Network, for a unique cross-community conversation. In this exchange, we’ll explore the overlap between service design and service innovation, two practices driving value creation in…
ISSIP Welcomes Dr. Jochen Wirtz Tuesday 24 June at 8 PM ET / 5pm Pacific, as the coauthor of Generative AI Meets Service Robotics This session will take place on ISSIP Zoom Join Zoom Meeting https://us02web.zoom.us/j/82742714529?pwd=MhQvfaDOrFYj0ELesC8FzYH6Y53RsI.1 Meeting ID: 827 4271 4529 Passcode: 690677 This session will be moderated by ISSIP Ambassador Kevin Clark who contributed to this paper…
Semi-Annual ISSIP Progress Call Moves to JUNE All global participants welcome – New Format! In response to feedback from our global community about the difficulty of scheduling in July, and a desire for more interactive exchange, ISSIP is adjusting both timing and format of our semiannual Progress Calls with the ISSIP board of directors. Our…
Everyone is welcome to the quarterly welcome facilitated by Vaishali Mane, to share why you connect in ISSIP global Community - and share why you give, what you'd like to get and how you'd like to grow, whether it is to GIVE in a volunteer service role, GET new skills or knowledge, GROW a larger…
Many thanks to the organizers, panelists, and participants for a lively discussion on the topic of AI augmentation and automation across service systems. Recording: https://youtu.be/KmkfRxWwDgk Summary & Chat: https://www.slideshare.net/slideshow/20250715-roundtable-on-systems-in-service-series-ai-augmentation-and-automation-docx/281643335 Topic: Where can service systems benefit more from Intelligence Augmentation (IA), over AI Automation? Register here. Intelligence Augmentation (IA) enhances and elevates human’s ability, intelligence, and…
The 16th International Conference on Applied Human Factors and Ergonomics (AHFE 2025) and the Affiliated Conferences will be in Orlando July 2025! The conference objective is to provide an international forum for the dissemination and exchange of scientific information on theoretical, generic, and applied areas of human factors and ergonomics. This will be accomplished through the following…
As a member on the Technical Steering Committee for the Responsible AI Workstream under the Generative AI Commons at the Linux Foundation for Data & AI, Professor Haluk Demirkan led the publication of the Responsible Generative AI Framework (RGAF), released on March 19, 2025. He will give an overview of RGAF which is designed to…
