How are large language models (LLM) constructed to ensure inclusiveness and eliminate bias?
What are the service providers' difficulties and areas of focus? How are designers addressing and eliminating implicit bias from AI algorithms? Panelists will explore how to ensure trust under the information asymmetry between providers and users.
Please watch the recordings from this event: Recording: https://youtu.be/X5aOian4chE Presentation: https://www.slideshare.net/slideshow/20240828-education-transformation-psu-event-series-v6-pptx/271417649 Engineering the 21st Century Service Economy, a PSU/ISSIP Series Please register and join us for the third in a series of ISSIP events on the transformation of industry sectors in the AI Era (register here, all who register will receive a link to the recording, even if…
Recording: https://youtu.be/I_9CFlSv4FY Slides: https://www.slideshare.net/slideshow/20240918-myt-me-t-shaped-skills-in-ai-era-meeting-3-pptx/271884074 Login with LinkedIn to try the MyTShape platform now - free to ISSIP community participants. To explore T-shaped skills and T-scores for the AI era , please join ISSIP Fellow Lou Freund with Jim Spohrer, and Pavel Savva as they describe progress on the MyT-Me platform. Please include your email address below and submit…
Next Steps conversation to define further research needs The third and final event in ISSIP’s 2024 Series exploring AI Impacts on Global Democracy will provide a summary of themes and findings to date, and turn to defining next steps. Our panel will address questions such as: What do we need to better understand and regulate…
NEW TO ISSIP COMMUNITY? PLEASE REGISTER AND JOIN US! (click on ‘REGISTER NOW’ button below) On Wednesday October 9th, all new participants in ISSIP global community are invited to join a zoom meeting to introduce yourself and connect with each other. All are welcome to join in, to meet our new participants, and share your…
Engineering the 21st Century Service Economy, a PSU/ISSIP Series Please register and join us for the fourth in a series of ISSIP events on the transformation of industry sectors in the AI Era (register here, all who register will receive a link to the recording, even if you cannot attend the online session live). How will we…
Agenda: Welcome and Introductions – Christine Ouyang (ISSIP Ambassadors Lead) and all Ambassadors; 20min Brief update on ISSIP Priorities (platform and programs) – Michele Carroll (Executive Director) and Jim Spohrer (Co-Founder, Board Director); 20min Planning for 2025 - Discussion – Christine; 5min Topics and Priorities for 2025 -- ISSIP Ambassador; 10min Survey, Benevity, etc. and closing; 5min Annual ISSIP…
Jan Simon-Veicht ISSIP Ambassador (RECORDING) In person/hybrid event roundtable discussion will be November 19th, 2024 in San Francisco, CA. This event explores the intersection of AI, service innovation, and human-centered design. In Collaboration with EIT Digital Silicon Valley and its mission to foster Europe's digital transformation and promote technological progress that benefits society. We are going…
Co-hosts Jim Spohrer (ISSIP) Vittal Prabhu (Penn State University, Industrial & Manufacturing Engineering, Service Systems Engineering) Panelists Jeremy Van Puffelen Prism Logistics Interview Utpal Mangla Past President, ISSIP General Manager Industry EDGE Cloud; IBM Cloud Platform Linkedin Carlos Moreno 8th Avenue Food & Provisions Supply Chain Executive: Drive Customer Experience, Continuous Improvement & Business Growth…
The 2024 edition of the Let’s Talk About Service (LTAS) conference will be hosted by Maastricht University (The Netherlands) from December 4 - 6, 2024. The aim of LTAS is to introduce PhD Students and early career researchers to the wonderful world of service research and guide them through their journey in academia. This year’s theme focuses on: Finding the Sweet Spot of…
As industry sector transformations accelerate, industrial and systems engineering departments and as well as all academic disciplines should prepare a next generation of T-shaped adaptive innovators, with depth of problem-solving skills and breadth of communication skills. We look forward to exploring the transformation underway across industry sectors as we engineer our 21st century service economy.…
On Wednesday January 8th, new ISSIP participants are invited to join our zoom meeting to introduce themselves to each other. All ISSIP participants are also welcome to join to meet new participants. Everyone is welcome to share their give-get-grow professional development plans, whether it is to GIVE in a volunteer service role, GET new skills…