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The International Society for Service Innovation Professionals
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ISSIP Leadership Structure

ISSIP is volunteer managed and operated with an annually elected president and vice president, a part-time executive director hired and approved by the board, and volunteers driven by commitment to service innovation and sustaining our global community of lifelong learners.

Our executive/management team is composed of leaders from industry and academia, elected for single year terms and supported by the executive director and executive committee of the board. Calls for nominations for Vice President go out in the Fall, and the Vice President becomes President in the following year. Focus area/operational leaders recruit teams to support their programs, with terms of tenure renewable for continuity.

2024 Executive Leadership Team

Deb Stokes
President, ISSIP
Leader External Research,
Office of the CTO,
Dell Technologies
Linkedin

Haluk Demirkan
ISSIP VP-Elect
Head of Science for Forecasting, Analytics & Machine Learning
Amazon
Linkedin

Jim Spohrer
ISSIP Co-Founder & Board Sec./Treasurer
Distinguished Fellow
IBM, Retired
Linkedin

Michele Carroll
ISSIP Executive Director
President
Carrollco Marketing Services
Linkedin

Focus Area /Operational Leadership

Christine Ouyang
IBM Distinguished Engineer
ISSIP Ambassadors Lead
Linkedin

Haroon Abbu
SVP Bell & Howell
ISSIP Awards Lead
Linkedin

Debra Satterfield
Dept Chair CSULB
ISSIP AI COLLAB Lead
Linkedin

Vaishali Mane
ISSIP Community Lead
Linkedin

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Open Position
ISSIP News Editor-in-Chief

AI COLLAB Team

Debra Satterfield
Dept Chair CSULB
ISSIP AI COLLAB Lead
Linkedin

Jim Spohrer
ISSIP Co-Founder & Board Sec./Treasurer
Distinguished Fellow
IBM, Retired
Linkedin

Michele Carroll
ISSIP Executive Director
President
Carrollco Marketing Services
Linkedin

Haluk Demirkan
Head of Science for Forecasting, Analytics & Machine Learning
Amazon
Linkedin

Vittaldas Prabhu
Charles and Enid Schneider Faculty Chair in Service Enterprise Engineering at Penn State University
Linkedin

Steven Kwan
ISSIP Fellow
Professor Emeritus at San Jose State University
Linkedin

Board of Directors

The ISSIP board of directors is drawn from institutional membership, meets twice annually for a progress call open to all membership, and serves 2 year (renewable) terms, as proposed and approved by the board. Our executive committee of the board meets bi-weekly with the Executive Director.

Dr. Jeffrey Welser
COO & VP
IBM Research
Linkedin

Warner de Gooijer
Global Lead Innovation & Incubation
Cisco
Linkedin

Annie Hardy
Senior Visioneer
Cisco
Linkedin

Haluk Demirkan
Head of Science for Forecasting, Analytics & Machine Learning
Amazon
Linkedin

Yassi Moghaddam
Executive Director & Lecturer, HCI Program
UCSC Silicon Valley
Linkedin

Ammar Rayes
Principle Technology Product Mgr – DNAC & AI
Cisco
Ammar Rayes (LI)

Sunil Kripilani
CTO
Waltz Health
Linkedin

Vanita Wells
Vice President
(Reality Labs) Meta
Linkedin

Yasunori Kimura
Principal Fellow, Center for Research Japan Science & Technology (JST)
Linkedin

Jim Spohrer
ISSIP Co-Founder & Board Sec./Treasurer
Distinguished Fellow
IBM, Retired
Linkedin

Executive Committee

Board Members with an asterisk and the following are members of our Executive Committee.

Deb Stokes
President, ISSIP
Leader External Research,
Office of the CTO,
Dell Technologies
Linkedin

Haluk Demirkan
VP-Elect, ISSIP
Head of Science for Demand Forecasting, Data Analytics & Machine Learning
Amazon
Linkedin

Michele Carroll
Executive Director, ISSIP
Founder & President
Carrollco Marketing Services
Linkedin

Jim Spohrer
Board Secretary/ Treasurer, ISSIP
Distinguished Fellow
IBM, Retired
Linkedin

Ammar Rayes
Board Director, ISSIP
Principle Technology Product Mgr – DNAC & AI
Cisco
Ammar Rayes (LI)

Yassi Moghaddam
Board Director, ISSIP
Executive Director & Lecturer, HCI Program
UCSC Silicon Valley
Linkedin

Gerhard Gudergan
Strategy Council, ISSIP
Metropolitan Cities
CEO
Linkedin

Heather Yurko
Strategy Council, ISSIP
VP, Digital Talent + Operations
Mastercard
Linkedin

Sunil Kripalani
Board Director, ISSIP
CTO
Waltz Health
Linkedin

Terri Griffith
Past President, ISSIP
Beedie Chair, Innovation & Entrepreneurship
Simon Fraser University
Linkedin

Utpal Mangla
Past President, ISSIP
General Manager
Industry EDGE Cloud;
IBM Cloud Platform
Linkedin

Strategy Council

Our Strategy Council (SC), composed of representatives from Industry, Academia, NGO and Government, meets twice yearly to define and prioritize topics for ISSIP Discovery Summit focus. There is no financial obligation with council membership, and leadership of events, publishing and blogs to inform the ISSIP community is encouraged. The SC is an excellent channel to contribute time and talent to ensure sustained relevance for ISSIP and get to know our community and programs better, before moving to board leadership.

Haluk Demirkan
VP-Elect, ISSIP
Head of Science for Demand Forecasting, Data Analytics & Machine Learning
Amazon
Linkedin

Michele Carroll
ISSIP Executive Director
President
Carrollco Marketing Services
Linkedin

PK Agarwal
Dean UC Santa Cruz,
Silicon Valley Ext
Linkedin

Carlotta Arthur
Executive Director, DBSSE ,The National Academy of Sciences, Engineering and Medicine
LinkedIn

Gerhard Gudergan
Metropolitan Cities
CEO
Linkedin

Rama Akkiraju
VP AI/ML for IT, NVIDIA
Linkedin

Terri Griffith
Beedie Chair, Innovation & Entrepreneurship
Simon Fraser University
Linkedin

Nathan Tymann
Director, Workforce Planning & Early Talent
Red Hat
Linkedin

Heather Yurko
VP, Digital Talent + Operations
Mastercard
Linkedin

Alex Kaas
Fellow & Principal Director
Accenture Labs
Linkedin

Utpal Mangla
Past President, ISSIP
General Manager
Industry EDGE Cloud;
IBM Cloud Platform
Linkedin

Monse Moreno
Coordinator of the GDL Chapter
Service Design Network
Linkedin

Awards Team

To recognize and amplify ISSIP member work and initiatives aligned to our mission, ISSIP annually evaluates and recognizes Excellence in Service Innovation with impact for Society, Business and Innovation itself. Meet our Awards Committee which calls for these nominations in the Fall, rigorously and objectively rates submissions, and presents awards in the Spring. Additionally, ISSIP presents a range of awards and recognitions to support development of ISSIP member technical eminence.

Haroon Abbu
LinkedIn

Haluk Demirkan
LinkedIn

Yassi Moghaddam
LinkedIn

Vittaldas Prabhu
LinkedIn

Shrikant Parikh
LinkedIn

Rajagopa (Gopa) Balakrishnan
LinkedIn

Jim Spohrer
LinkedIn

Bhuvi Chopra
LinkedIn

Who are we?

ISSIP is a diverse global community advancing service innovation to benefit people, business and society. Membership is free for individuals. Our programs are funded by donor companies and institutions from industry, NGO, government and academia.

Contact
info@issip.org

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