2024 Upcoming Conferences
ISSIP Ambassadors would like to make sure that the ISSIP Community is aware of these upcoming service innovation related conferences and encourage participation: Conferences IESS Feb 7-9, 2024 - International Explorations of Service Science SSC2023 May 12-14, 2024 - Spring…
Harnessing Generative AI for Enhanced User Experience: A Revolutionary Approach
By Nicole Reineke (LI) and Maggie (Ming) Qian (LI) Embracing innovative solutions is key to staying ahead of user experience (UX) dynamics. One recent evolution in UX is the integration of Generative AI into UX processes, with the goal of…
Discover YOUR T-Score with New ‘MyT-Me’ Platform: Webinar Free ISSIP Community Intro
The completed event recording and presentation are now available. We invite you to stay engage by completing this survey about your thoughts and ideas related to T-shaped skills. T-Shaped People Are the Future of Work, but how T-shaped are you?…
2023 Collab Generative AI and Historic Service Innovations
Congratulations to all the 2023 ISSIP AI Collab students for earning an ISSIP Digital Certificate! Students can add the ISSIP Digital Certificate to their LinkedIn profile by following the instructions here. PSU John Pekor (LI) (DC), Abigail Moliski (LI) (DC),…
Building Blocks for Effective Generative Artificial Intelligence Strategy
By Utpal Mangla, IBM (LI) & Mathews Thomas, IBM (LI) Artificial intelligence has been around since the 1950’s, but even to skeptics, the recent advances with Generative AI (GenAI) significantly move the needle forward. There has been massive early adoption…
Transforming Finance: Service Innovation through AI Tools
Author: Madhavi Godbole (LI) In the fast-paced and ever-evolving landscape of finance, service innovation is a key driver of success. As industry adapts to technological advancements, artificial intelligence (AI) tools have emerged as powerful catalysts for change. From streamlining processes…
Service Innovation from Linking HCAI & Sociotechnical Systems Design of Organizations
Author: Bert Painter (LI), bertpainter@gmail.com A number of us in our Sociotechnical Systems (STS) community of organization design practitioners and academics have been much impressed with ISSIP members’ espousal of “Human-Centered” AI (HCAI) for service innovation development in organizations. Indeed,…
Meet the Nominees for VP 2024/President 2025
Please meet the three outstanding nominees for ISSIP VP 2024/President 2025! ISSIP members are requested to please vote for one candidate before October 31st. Nicole Reineke (LI) Founder SHIFT5.ai Vaishali Mane (LI) Consultant, Senior Product Analyst Mauricio Manhaes (LI)…
ISSIP Insights
Welcome to “ISSIP Insights,” where we delve into the latest trends, breakthroughs, and best practices in the world of service innovation. Here, industry experts and thought leaders share their knowledge and experiences, providing you with valuable insights to stay ahead in the rapidly evolving service landscape.