2023 Collab Generative AI and Historic Service Innovations
Congratulations to all the 2023 ISSIP AI Collab students for earning an ISSIP Digital Certificate! Students can add the ISSIP Digital Certificate to their LinkedIn profile by following the instructions here. PSU John Pekor (LI) (DC), Abigail Moliski (LI) (DC),…
Building Blocks for Effective Generative Artificial Intelligence Strategy
By Utpal Mangla, IBM (LI) & Mathews Thomas, IBM (LI) Artificial intelligence has been around since the 1950’s, but even to skeptics, the recent advances with Generative AI (GenAI) significantly move the needle forward. There has been massive early adoption…
Transforming Finance: Service Innovation through AI Tools
Author: Madhavi Godbole (LI) In the fast-paced and ever-evolving landscape of finance, service innovation is a key driver of success. As industry adapts to technological advancements, artificial intelligence (AI) tools have emerged as powerful catalysts for change. From streamlining processes…
Service Innovation from Linking HCAI & Sociotechnical Systems Design of Organizations
Author: Bert Painter (LI), bertpainter@gmail.com A number of us in our Sociotechnical Systems (STS) community of organization design practitioners and academics have been much impressed with ISSIP members’ espousal of “Human-Centered” AI (HCAI) for service innovation development in organizations. Indeed,…
Meet the Nominees for VP 2024/President 2025
Please meet the three outstanding nominees for ISSIP VP 2024/President 2025! ISSIP members are requested to please vote for one candidate before October 31st. Nicole Reineke (LI) Founder SHIFT5.ai Vaishali Mane (LI) Consultant, Senior Product Analyst Mauricio Manhaes (LI)…
2023 ICServ Conference Awards
The 2023 ISSIP ICServ Prospective Research Award are awarded to: Title: Do gestures make robots more empathetic?: Exploring artificial empathy, helpfulness, and social connectedness Authors: Shintaro Okazaki (LI) (DC), Tan Viet Tuyen Nguyen (GS) (DC), Oya Celiktutan (LI) (DC) Title:…
5G and Future of Communications
Authors: Utpal Mangla and Atul Gupta The key business capabilities focused on 5G adoption for Industry 4.0 include automation, robotization, smartphones, artificial intelligence (AI), and the Internet of Things (IoT). The 5G equipment manufacturers have developed devices mainly smartphones, IoT,…
Call for ISSIP VP 2024 Nominations
>> DEADLINE EXTENDED TO SEPTEMBER 30 << Call for Nominations Vice President, ISSIP Nomination Deadline: August 31, 2023 September 30, 2023 Start Date: Jan 2024 Term: One year as VP, followed by one year as President Consistent with ISSIP Bylaws, and…
ISSIP Insights
Welcome to “ISSIP Insights,” where we delve into the latest trends, breakthroughs, and best practices in the world of service innovation. Here, industry experts and thought leaders share their knowledge and experiences, providing you with valuable insights to stay ahead in the rapidly evolving service landscape.