Publications

AI Impacts on Global Democracy

From a perspective centering service innovation

Author: Kazuyoshi Shimada
Co-Authors: Christine Leitner, Michele Carroll
Contributors: Jim Spohrer, Hiroaki Hamada, Ryuichi Maruyama, Kevin Clark, Ivar Tallo, Giselle Mota, Lee Rainie, Jeffrey Borek, Ignacio Criado, Takayuki Ito, Lee Nackman, Paul Timmers, Debra Satterfield and Florence Carroll

The Rise of Agentic Generative AI

Author: Jatinder Singh

Technology for Good

Author: Deb Stokes, “Tech For Good” Discovery Summit Leader; Jim Spohrer, ISSIP Board of Directors
Co-authors: Ammar Rayes, Utpal Mangla
Review by: Carlotta Arthur, and Panelists Vanita Wells, David Lee, Nicole Reineke, Renee Yao
Contributors: Debra Satterfield, Michele Carroll

Revolutionizing User Experience: Harnessing the Power of Generative AI for Enhanced UX Artifact Creation

By Nicole Reineke (LI) and Maggie (Ming) Qian (LI)

Report on Future of Expertise – Part 2

By Ammar Rayes (LI)

Contributors: Joanne Wright, Terri Griffith, Hila Lifshitz-Assaf, Bindiya Vakil, Gerhard Gudergan, Warner de Gooijer, Sunil Kripalani, and Michele Carroll

Report on the Future of Expertise: 10 Prediction and 112 Position Statements

By Jim Spohrer (LI) and ISSIP Leadership Team

ISSIP-NSF Workshop Report: An Industry Perspective on STEM Education for the Future

By Yassi Moghaddam (LI), Stephen K. Kwan (LI), Lou Freund (LI), Martha Russell (LI).
The authors thank all the speakers and participants of the workshop for their contributions.

ISSIP-NSF Workshop Report:  Industry-Academe research partnerships to enable the human-technology frontier for next-generation smarter service systems


By Yassi Moghaddam (LI), Stephen K. Kwan (LI), Jim Spohrer (LI).
The authors thank all the speakers and participants of the workshop for their contributions

Service Innovation Blocks – A tool for the innovator

By Sara KhoKhar (LI)

JST-ISSIP Discovery Summit Report, Future Services & Societal Systems in Society 5.0／CRDS-FY2016-WR-13, Center for Research and Development Strategy, Japan Science and Technology Agency, March 2017

Editorial Board: Kazuo Iwano (LI), Yasunori Kimura (LI), Yosuke Takashima, Satoru Bannai, Naohumi Yamada

The biggest big data challenges: Why data lakes are an important piece of the overall big data strategy

By Prashant Tyagi (LI) and Haluk Demirkan (LI).

Emerging Digital Frontiers for Service Innovation, Communications of the Association for Information Systems: Vol. 39, Article 8.

By Christoph Peters (LI), Paul P. Maglio (LI), Ralph Badinelli (LI), Robert R. Harmon, Roger Maull, Jim Spohrer (LI), Tuure Tuunanen (LI), Stephen L. Vargo, Jeff Welser (LI), Haluk Demirkan (LI), Terri L. Griffith (LI), Yassi Moghaddam (LI)

Innovations with Smart Service Systems: Analytics, Big Data, Cognitive Assistance, and the Internet of Everything

By Haluk Demirkan (LI), Charlie Bess (LI), Jim Spohrer (LI), Ammar Rayes (LI),  Don Allen (LI), Yassi Moghaddam (LI).

Workshop to Develop Research Agenda for Service Science and Human-Centered Service Innovation White Paper

By Paul P. Maglio (LI), Stephen K. Kwan (LI),  Jim Spohrer (LI).

How to Thrive as IT Professionals in a Converging ICT World

By Yassi Moghaddam (LI), Charlie Bess (LI), Haluk Demirkan (LI) and Jim Spohrer (LI)

ISSIP Curriculum Survey Report

By Ralph Badinelli (LI).