• International Explorations of Service Science 2023

    The 13th International Conference on Exploring Service Science, IESS 2.3, will be organized by the Institute of Informational Service Science of the University of Geneva, on February 16-17, 2023 in Geneva, Switzerland. The IESS 2.3 conference will bring together academics and service practitioners in a collegial and stimulating environment. The IESS 2.3 edition has a…

  • International Explorations of Service Science 2023

    The 13th International Conference on Exploring Service Science, IESS 2.3, will be organized by the Institute of Informational Service Science of the University of Geneva, on February 16-17, 2023 in Geneva, Switzerland. The IESS 2.3 conference will bring together academics and service practitioners in a collegial and stimulating environment. The IESS 2.3 edition has a…

  • ISSIP Ambassador Panel – Sustainability of Service Systems

    An ISSIP Ambassador Panel to explore Sustainability of Service Systems, and Continue Pre-Discovery Summit Dialog Around “Technology for Good” This ISSIP Ambassador Panel will explore the Sustainability of Service Systems. After the moderator, Jim Spohrer, ISSIP Board Director and co-founder, provides a brief introduction to the topic of sustainable service systems, each panelist will present…

  • ISSIP Ambassador Panel – Sustainability of Service Systems

    An ISSIP Ambassador Panel to explore Sustainability of Service Systems, and Continue Pre-Discovery Summit Dialog Around “Technology for Good” This ISSIP Ambassador Panel will explore the Sustainability of Service Systems. After the moderator, Jim Spohrer, ISSIP Board Director and co-founder, provides a brief introduction to the topic of sustainable service systems, each panelist will present…

  • Excellence in Service Innovation – How Professionals Deal with Opacity When Using AI for Medical Diagnosis

    Award Type: Impact to Innovation Innovation: To Engage or Not to Engage with AI for Critical Judgments Summary: This study is the first in-depth, longitudinal investigation of how ML-based prediction tools are used for medical diagnosis decision making. AI tools may operate in similar ways technologically, but they are experienced in unique ways depending on…

  • Excellence in Service Innovation – How Professionals Deal with Opacity When Using AI for Medical Diagnosis

    Award Type: Impact to Innovation Innovation: To Engage or Not to Engage with AI for Critical Judgments Summary: This study is the first in-depth, longitudinal investigation of how ML-based prediction tools are used for medical diagnosis decision making. AI tools may operate in similar ways technologically, but they are experienced in unique ways depending on…

  • Naples Forum on Service 2023

    In coherence with the spirit of the event held in Capri (2009 and 2011), Ischia (2013), Naples (2015), Sorrento (2017), Ischia (2019) and Capri (2021) during which every participant was actor of a co-creating forum where everyone had a key role in the shared value experience, this Forum web page is designed for its users. The purpose…