How can we enable human-centered service innovation? A service design perspective (Story 1)
How can we enable human-centered service innovation? A service design perspective (Story 1) Authors: Cecilia Lee (LI) & Utpal Mangla (LI) The scholars in the service innovation literature often describe innovation through a processual lens and emphasize the aspect of…
ISSIP Whitepaper Publications – 2013 to 2022
2022 Report on Future of Expertise - Part 2 By Ammar Rayes (LI) et al Report on the Future of Expertise: 10 Prediction and 112 Position Statements By Jim Spohrer (LI) and ISSIP Leadership Team 2020 ISSIP-NSF Workshop Report: An…
2023 Upcoming Events
2023 ISSIP Speaker Series Topic: The Progress Economy Speaker: Adam Tacy When: Wednesday, January 11, 2023 Time: 7:30am PT/10:30am ET/4:30pm CET Series: ISSIP Speaker Series, Contact: Jim Spohrer (LI) All ISSIP members invited and welcome to attend. See ISSIP Slack…
2022 Volunteer Opportunities
Volunteer Awards and Recognition ISSIP volunteers are recognized during the twice-a-year Progress/BoD events and may earn digital badges, in some cases. Whether you have just a hour a year or a couple hours every week of your time to donate,…
ISSIP Names Michele Carroll Executive Director
Press Release On behalf of the ISSIP Board of Directors, a big welcome to Michele Carroll as Executive Director. We also welcome Yassi Moghaddam to the Board; Yassi had been Executive Director from 2012-2022, the first decade of ISSIP. See…
ISSIP 2022 Excellence in Service Innovation Award Program Awardees
Press Release (click here) Congratulations to the ISSIP 2022 Excellence in Service Innovation Award program awardees. In the coming months, additional information will be provided, as the contacts are invited to give a presentation on their offering, and the recording…
ServCollab Event – April 8, 2022
Register Here for the April 8, 2022 (9am ET/6am PT) event. Event Name: “ServCollabing with Jim Spohrer” Event Description: ServCollab is excited to announce its 5th online live event that will take place on April 8, 2022 at 9:00 (EDT),…
ISSIP Ambassadors 2022
ISSIP Ambassadors 2022 ISSIP Ambassadors connect ISSIP to other organizations, conferences, journals, etc. related in some way to service innovation topics. Guiping Hu (LI) INFORMS-SS Meng Li (GS) INFORMS-SS Hila Lifshitz-Assaf (LI) OUI interview Larry Hiner (LI) APQC interview Monica…
ISSIP Insights
Welcome to “ISSIP Insights,” where we delve into the latest trends, breakthroughs, and best practices in the world of service innovation. Here, industry experts and thought leaders share their knowledge and experiences, providing you with valuable insights to stay ahead in the rapidly evolving service landscape.