ISSIP Names Christine Ouyang Ambassadors Lead
The International Society of Service Innovation Professionals (ISSIP), the global membership organization advancing Service Innovation that benefits people, business, and society, has appointed Dr. Christine Ouyang to lead Ambassador relationship development for the organization. A Distinguished Engineer and Master Inventor…
ISSIP Progress Report to Board Highlights
ISSIP (the International Society of Service Innovation Professionals) held its semi-annual Progress Call to the Board July 27, 2022. Earlier this year, ISSIP recognized 11 winners of ISSIP’s Distinguished Service recognition awards and the three coveted Service Innovation Excellence with…
2022 Human-Side of Service Engineering (HSSE) Conference
The Human-Science of Service Engineering Conference July 26-28, 2022 (with ISSIP.org recognition for the best paper awards) Conference Website: https://ahfe.org/ Instructions: Day of the event, 10 minutes before the session start time, click on the bold hyperlinked name of the…
How can we enable human-centered service innovation? A service design perspective (Story 2)
How can we enable human-centered service innovation? A service design perspective (Story 2) By Cecilia Lee (LI) and Utpal Mangla (LI) In our previous blog entry, we discussed the growing momentum of academics’ efforts in trying to understand an intricate…
Invitation to Submit 3-page HICSS 56 Practitioner Research Insight Paper
ISSIP-Supported: 56th Hawai'i International Conference on Systems Sciences https://hicss.hawaii.edu January 3-6, 2023 Hyatt Regency, Maui ISSIP is supporting the Practitioner Research Insights Minitrack of the Decision Analytics and Service Science Track, HICSS-56. HICSS is the #1 Information Systems conference in…
Future of Expertise Jun. 29th
ISSIP Discovery Summit - Future of Expertise 1 Watch the event recording and read the event whitepaper. Register here for "Future of Expertise 2" event on September 28th, 2022. Event Coordinator/Contact: Jim Spohrer (LI) Agenda Welcome from Executive Director: Michele…
How can we enable human-centered service innovation? A service design perspective (Story 1)
How can we enable human-centered service innovation? A service design perspective (Story 1) Authors: Cecilia Lee (LI) & Utpal Mangla (LI) The scholars in the service innovation literature often describe innovation through a processual lens and emphasize the aspect of…
ISSIP Whitepaper Publications – 2013 to 2022
2022 Report on Future of Expertise - Part 2 By Ammar Rayes (LI) et al Report on the Future of Expertise: 10 Prediction and 112 Position Statements By Jim Spohrer (LI) and ISSIP Leadership Team 2020 ISSIP-NSF Workshop Report: An…
ISSIP Insights
Welcome to “ISSIP Insights,” where we delve into the latest trends, breakthroughs, and best practices in the world of service innovation. Here, industry experts and thought leaders share their knowledge and experiences, providing you with valuable insights to stay ahead in the rapidly evolving service landscape.