Gratitude
Gratitude As ISSIP's acting treasurer since 2012, I would personally like to thank the organizations and individuals who have donated and supported ISSIP's efforts to encourage service innovation in our interconnected world. In ISSIP's first ten years of operating (2012-2022),…
Yueming Xu Appointed Program Manager for ISSIP Ambassadors
Author Christine Ouyang ISSIP is delighted to announce Dr. Yueming Xu as the new Program Manager of the Ambassadors Program. In this role, Yueming is responsible for onboarding and mentoring new ambassadors, coordinating events and activities that amplify ISSIP’s mission,…
SPECIAL DISCOUNT FOR ISSIP MEMBERS to SDN Global Conference in October
SDGC25 takes place over 3 days, with workshops on Oct 15 and the main conference program on Oct 16-17. On sale: Early Bird tickets! Register by May 31 to receive a €200 (≈ $225) discount on the regular in-person ticket,…
ISSIP Hunt for Collective Treasure
Treasure Hunt Kickoff Event Recording ISSIP is about to do something fun and rewarding – with a great opportunity for your voice to be heard! Register here for the event. Starting Tuesday October 21st, our ISSIP Treasure Hunt is an online…
Meet the Nominees for VP 2026
Please meet the outstanding nominees for ISSIP VP 2026! ISSIP participants are requested to please vote for one candidate (vote here).
Call for Nominations: ISSIP Vice President 2026
Nomination Deadline: September 30, 2025 Start Date: Following January Term: One year as VP, followed by one year as President, followed by one year as Chair of Nomination/Election committee Consistent with ISSIP Bylaws, ISSIP Handbook, and Policies, ISSIP Nominating Committee is seeking nominations for candidates to serve as the…
ISSIP Thanks to 2025 AHFE/HSSE Conference Leaders & Speakers
Despite enormous challenges in this difficult year, the annual AHFE/HSSE Conference was full of stimulating presentations and discussions. We are particularly grateful to co-chairs Christine Leitner, Deb Satterfield, Clara Bessano and Michele Carroll for the ISSIP session which featured excellent…
ISSIP / SMRT.BIO Challenge Launches in South Africa
Empowering the Next Generation of Service Innovators at CUT Author: Frank Melis, Founder SMRT.bio (and ISSIP Ambassador) ISSIP and SMRT.BIO are proud to announce the launch of the ISSIP/SMRT.BIO Innovation Challenge in collaboration with the Central University of Technology (CUT), South Africa.…
ISSIP Insights
Welcome to “ISSIP Insights,” where we delve into the latest trends, breakthroughs, and best practices in the world of service innovation. Here, industry experts and thought leaders share their knowledge and experiences, providing you with valuable insights to stay ahead in the rapidly evolving service landscape.
Revolutionizing AI Assistants: Harnessing the Power of Generative AI
Written by: Manjit Chakraborty The landscape of AI assistants has been dramatically transformed by the…
GenAI: The Key to Maximizing Business Efficiency and Service Delivery
Mark Ammar Rayes Ph. D. Ammar Rayes was ISSIP’s founding president, is an active ISSIP…
Cracking the code on digital talent: analogue vs. digital
Prof. Dr. Salvatore Moccia Editor-in-Chief Last week, I was in Nanjing for the “The Eleventh…
Preventing the Next IT Outage
by Ammar Rayes Today's massive IT outages have caused disruptions worldwide, with thousands of flights…











