ISSIP and IfSD Renew Partnership to Advance Translational Service Research and Design Methodology (TSRDM)
TSRDM aims to bridge the gap between theory and practice in the design and management of service innovations that enhance human well-becoming The International Society of Service Innovation Professionals (ISSIP) is pleased to announce the renewal of its collaboration with…
Call for Papers – Bridging Translational Gaps for Enhancing Human Well-Becoming – AHFE HSSE, Istanbul July 2026
Why does it take so long for research results to impact service practice? Excited to announce the πΎππ‘π‘ ππ€π§ πππ₯ππ§ for our sessionΒ "π½π§πππππ£π ππ§ππ£π¨π‘ππ©ππ€π£ππ‘ πππ₯π¨ ππ€π§ ππ£πππ£πππ£π ππͺπ’ππ£ πππ‘π‘-π½πππ€π’ππ£πβΒ at the 17th International Conference on Applied Human Factors and Ergonomics (AHFE)…
ISSIP Elects Christine Ouyang for VP 2026
IBM Distinguished Engineer and ISSIP Ambassador Leader will focus on AI era transformation for organization "I am committed to accelerating ISSIPβs growth by leveraging AI technologies to enhance member engagement, thought leadership, and global impact.β β Dr. Christine Ouyang, 2026…
CALL FOR NOMINATIONS – Excellence in Service Innovation 2026 Awards
ISSIP community participants areΒ invited (once again) to nominateΒ their organizations' topΒ innovationΒ for the 2026 ISSIP Excellence in Service Innovation Award. URL:Β https://issip.org/award-nominations/ Info: https://issip.org/award-nominations/ Form: https://docs.google.com/forms/d/e/1FAIpQLSew1U_zeR_n9PYjRsMqY-M8ys_9Dw2TdQt02pc3jRi0ayURBw/viewform 2025 Winners: https://issip.org/issip-2025-excellence-in-service-innovation-award-program-awardees/ 2024 Winners: https://issip.org/issip-2024-excellence-in-service-innovation-award-program-awardees/ 2023 Winners: https://issip.org/issip-2023-excellence-in-service-innovation-awards/ 2022 Winners: https://issip.org/issip-2022-excellence-in-service-innovation-award-program-awardees/ History: https://issip.org/history-of-issip/ Gratitude: https://issip.org/gratitude/
Andrea Biancini to Lead ISSIP Credentialing & Curriculum Design
Newly created role to support ISSIP efforts to embed service science principles into learning systems worldwide ISSIP is pleased to announce that Andrea Biancini, Head of Education Programs with 28 Digital based in Milan, Italy, will serve as ISSIP Lead…
Gratitude
Gratitude As ISSIP's acting treasurer since 2012, I would personally like to thank the organizations and individuals who have donated and supported ISSIP's efforts to encourage service innovation in our interconnected world. In ISSIP's first ten years of operating (2012-2022),…
Yueming Xu Appointed Program Manager for ISSIP Ambassadors
Author Christine Ouyang ISSIP is delighted to announce Dr. Yueming Xu as the new Program Manager of the Ambassadors Program. In this role, Yueming is responsible for onboarding and mentoring new ambassadors, coordinating events and activities that amplify ISSIPβs mission,…
SPECIAL DISCOUNT FOR ISSIP MEMBERS to SDN Global Conference in October
SDGC25 takes place over 3 days, with workshops on Oct 15 and the main conference program on Oct 16-17. On sale: Early Bird tickets! Register by May 31 to receive a β¬200 (β $225) discount on the regular in-person ticket,…
ISSIP Insights
Welcome to “ISSIP Insights,” where we delve into the latest trends, breakthroughs, and best practices in the world of service innovation. Here, industry experts and thought leaders share their knowledge and experiences, providing you with valuable insights to stay ahead in the rapidly evolving service landscape.
Service Innovation in Cybersecurity: Staying Ahead of the Curve
Written by: ISSIP Ambassador (2025) Akhil Mittal Executive Summary In the ever-evolving digital landscape, staying…
Revolutionizing AI Assistants: Harnessing the Power of Generative AI
Written by: Manjit Chakraborty The landscape of AI assistants has been dramatically transformed by the…
GenAI: The Key to Maximizing Business Efficiency and Service Delivery
Mark Ammar Rayes Ph. D. Ammar Rayes was ISSIPβs founding president, is an active ISSIP…
Cracking the code on digital talent: analogue vs. digital
Prof. Dr. Salvatore Moccia Editor-in-Chief Last week, I was in Nanjing for the βThe Eleventh…












