ISSIP Elects Christine Ouyang for VP 2026
IBM Distinguished Engineer and ISSIP Ambassador Leader will focus on AI era transformation for organization "I am committed to accelerating ISSIP’s growth by leveraging AI technologies to enhance member engagement, thought leadership, and global impact.” — Dr. Christine Ouyang, 2026…
CALL FOR NOMINATIONS – Excellence in Service Innovation 2026 Awards
ISSIP community participants are invited (once again) to nominate their organizations' top innovation for the 2026 ISSIP Excellence in Service Innovation Award. URL: https://issip.org/award-nominations/ Info: https://issip.org/award-nominations/ Form: https://docs.google.com/forms/d/e/1FAIpQLSew1U_zeR_n9PYjRsMqY-M8ys_9Dw2TdQt02pc3jRi0ayURBw/viewform 2025 Winners: https://issip.org/issip-2025-excellence-in-service-innovation-award-program-awardees/ 2024 Winners: https://issip.org/issip-2024-excellence-in-service-innovation-award-program-awardees/ 2023 Winners: https://issip.org/issip-2023-excellence-in-service-innovation-awards/ 2022 Winners: https://issip.org/issip-2022-excellence-in-service-innovation-award-program-awardees/ History: https://issip.org/history-of-issip/ Gratitude: https://issip.org/gratitude/
Andrea Biancini to Lead ISSIP Credentialing & Curriculum Design
Newly created role to support ISSIP efforts to embed service science principles into learning systems worldwide ISSIP is pleased to announce that Andrea Biancini, Head of Education Programs with 28 Digital based in Milan, Italy, will serve as ISSIP Lead…
Gratitude
Gratitude As ISSIP's acting treasurer since 2012, I would personally like to thank the organizations and individuals who have donated and supported ISSIP's efforts to encourage service innovation in our interconnected world. In ISSIP's first ten years of operating (2012-2022),…
Yueming Xu Appointed Program Manager for ISSIP Ambassadors
Author Christine Ouyang ISSIP is delighted to announce Dr. Yueming Xu as the new Program Manager of the Ambassadors Program. In this role, Yueming is responsible for onboarding and mentoring new ambassadors, coordinating events and activities that amplify ISSIP’s mission,…
SPECIAL DISCOUNT FOR ISSIP MEMBERS to SDN Global Conference in October
SDGC25 takes place over 3 days, with workshops on Oct 15 and the main conference program on Oct 16-17. On sale: Early Bird tickets! Register by May 31 to receive a €200 (≈ $225) discount on the regular in-person ticket,…
ISSIP Hunt for Collective Treasure
Treasure Hunt Kickoff Event Recording ISSIP is about to do something fun and rewarding – with a great opportunity for your voice to be heard! Register here for the event. Starting Tuesday October 21st, our ISSIP Treasure Hunt is an online…
Meet the Nominees for VP 2026
Please meet the outstanding nominees for ISSIP VP 2026! ISSIP participants are requested to please vote for one candidate (vote here).
ISSIP Insights
Welcome to “ISSIP Insights,” where we delve into the latest trends, breakthroughs, and best practices in the world of service innovation. Here, industry experts and thought leaders share their knowledge and experiences, providing you with valuable insights to stay ahead in the rapidly evolving service landscape.
Cracking the code on digital talent: analogue vs. digital
Prof. Dr. Salvatore Moccia Editor-in-Chief Last week, I was in Nanjing for the “The Eleventh…
Preventing the Next IT Outage
by Ammar Rayes Today's massive IT outages have caused disruptions worldwide, with thousands of flights…
‘Designing human-AI ecosystems for flourishing in education, work, and communities’ Talk by Prof David Lee of UCSC Tech 4 Good Lab
Thanks to the many ISSIP ambassadors who participated in person at Prof David Lee’s talk…
Behind the data…I found a person…
Hello, ISSIPers! Reflections of Guest Editor-in-Chief Prof. Dr. Salvatore Moccia, EIT First, some news: 1)…