ISSIP’s Definition of "Service"
What do we mean by service? By Ralph Badinelli, PhD, professor in the Department of Business Information Technology of the Pamplin College of Business of Virginia Tech The service sector is by far the dominant part of the economy in the…
The Well-Read Service Scientist
Here is a list of over three hundred references that the well-read service scientist should be aware of, according to Jim Spohrer, Director of IBM Global University Programs, co-Founder the Service Research area of IBM Research, co-Founder ISSIP. Let us…
From The 4th Annual International Conference on Exploring Service Science (IESS)
The 4th Annual International Conference on Exploring Service Science (IESS) was held earlier this month in Porto, Portugal. Jim Spohrer, Director, IBM University Programs World-Wide (IBM UP), and co-Founder and Board of Directors member of ISSIP, was the keynote speaker…
Call for Participation in the User Experience SIG
The newly formed ISSIP User Experience Special Interest Group (UE-SIG) is focused on the application and research of user-centered design principles to Services Science and Service Innovation and the sharing and dissemination of this work within our discipline. The UE-SIG…
Call For Participation in The Service Futures SIG
The Service Futures SIG (SF-SIG) within ISSIP is focused on enabling members to understand and internalize the diverse changes taking place to services. Service related efforts are an ever increasing segment of business. The pressure to reduce latency and generate actions in…
Almaden Research Talk: Outcome-based Contracts as a New Business Model
Professor Ng's Talk at IBM Almaden - Research Insights from Aerospace/Defense outcome-base contracts Professor Ng spoke about how Outcome-Based Contract Irene Ng, Professor of Marketing & Service Systems, University of Warwick, Warwick Manufacturing Group (WMG), spoke at IBM Almaden Research last…
Ways of encouraging collaboration and co-evolution
Trading zones and interactional expertise [youtube]http://youtu.be/u-BnJzxIPK4[/youtube]
Two Upcoming Talks At IBM Almaden Research by Irene Ng
Next week, Professor Irene Ng, Professor of Marketing & Service Systems, University of Warwick, Warwick Manufacturing Group (WMG), will be giving two talks at IBM Almaden Research that may be of interest to you. For more background and how to…
ISSIP Insights
Welcome to “ISSIP Insights,” where we delve into the latest trends, breakthroughs, and best practices in the world of service innovation. Here, industry experts and thought leaders share their knowledge and experiences, providing you with valuable insights to stay ahead in the rapidly evolving service landscape.