Past Recipients
Delve into the achievements of our previous winners, who continue to inspire with their lasting contributions to service innovation. Recent awardees include:
2023 Service Innovation Impact Awards
Overall Impact – Business, Society, Innovation
– Innovation: Luna BLE-to-Cloud Protocol
– Organization: Luna XIO, Inc.
– Primary Contacts: Arman Maghbouleh, Alan Gous, Jeff Bazar, Mat Taylor
Impact to Business
– Innovation: Robotics Solutions for Asset Performance
– Organization: IBM (@IBM)
– Primary Contact: Kay Murphy (LI) (DC)
Nancy Greco (LI) (DC), Vahik Voskanian (LI) (DC), Raghu Ramaswamy (LI) (DC), Shiva G (LI) (DC), Michele Diserio (LI) (DC), Skip Snyder (LI) (DC), Dhiraj Joshi (LI) (DC)
Impact to Society
– Innovation: d.Tree Studio: Three Trees, Two Institutions and Twelve Makers
– Organization: Charles H. Wright Museum of African American History, College for Creative Studies (@TheWrightMuseum)
– Primary Contact: Leslie Tom (LI) (DC)
Ian Lambert (LI) (DC)
Impact to Innovation
Organization: University of Virginia, Warwick University, New York University (@UVA, @warwickuni, @nyuniversity)
Primary Sarah Lebovitz (LI) (DC)
2022 Service Innovation Impact Awards
Award Type: Impact to Innovation
Innovation: Advanced Automation with Machine Reasoning
Organization: Cisco Systems
Primary Contact: Ammar Rayes (LI) (B)
Samer Salam (LI) (B), Kathryn Jetter (LI) (B), Deepak Ravindran (LI) (B), Arun Thomas (LI) (B), Ajy Madhavan (LI) (B), Balaji Venkatraman (LI) (B), Pradeep Kathail (LI) (B), Jeff Scheaffer (LI) (B)
Award Type: Impact to Society
Innovation: ABii by Van Robotics
Organization: Van Robotics, Inc.
Primary Contact: Laura Boccanfuso (LI) (B)
Aditi Ramachandran (LI) (B), Kevin Nisbet (LI) (B), Chris Craft (LI) (B), Michael Xu (LI) (B), Evan Welchman (LI) (B), Mandy Snipes (LI) (B), Thorya Aadland (LI) (B), Eamon Donovan (LI) (B), Laura Bosco (LI) (B), Levata Coleman (LI) (B), Carolina Boccanfuso (LI), (B)
Award Type: Impact to Business
Innovation: Business Critical Services (BCS) – Design Insights
Organization: Cisco Customer Experience (CX)
Primary Contact: Gonzalo Salgueiro (LI) (B)
Derek Engi (LI) (B), Curt Mah (LI) (B), Martin GarciaRangel (LI) (B), Sergio Castillo (LI) (B), Luis Mejia (LI) (B), Tuan Le
Award Type: Distinguished Recognition
Innovation: ServCollab – Serving Humanity Through Collaboration
Organization: ServCollab
Primary Contact: Ray Fisk (LI) (B)
Rodoula Tsiotsou (LI) (B), Karim Sidaoui (LI) (B), Sertan Kabadayi (LI) (B), Linh Hoang Vu (LI) (B), Amir Raki (LI) (B), Kristina Heinonen (LI) (B), Werner Kunz (LI) (B), Rebekah Russell-Bennett (LI) (B), K.Daisy Li (LI) (B)
Award Type: Distinguished Recognition
Innovation: FirstRoot – Improving financial literacy, civic engagement, and design thinking through Participatory Budgeting in schools
Organization: FirstRoot, Inc.
Primary Contact: Luke Hohmann (LI) (B)
Award Type: Distinguished Recognition
Innovation: FrogData Decision Intelligence Platform
Organization: CoBot Systems
Primary Contact: Rahul Saxena (LI) (B)
Amrit Daswaney, Neeraj Nabar (LI) (B), Samarth Madhusudhan (LI) (B), Chris Dulla (LI) (B), Tej Soni (LI) (B)
Award Type: Distinguished Recognition
Innovation: Technology with Purpose – Siemens helps reduce destruction of aquatic life by 85%
Organization: Siemens Large Drive Applications
Primary Contact: Gopa Balakrishnan (LI) (B)
George Pagnotta (LI) (B), Glenn Davis (LI) (B), Trevor Carr, Patrick Torba (LI) (B), David Wong, Johannes Endres (LI) (B), Wendy Urick (LI) (B), Dan Vucelich (LI) (B), Jeff Henault (LI) (B), Chad Freuchtel (LI) (B), Prasad Gaikwad (LI) (B),Anthony Materkowski (B)
Award Type: Distinguished Recognition
Innovation: Z-Inspection: A process to assess trustworthy AI in Practice
Organization: Z-Inspection Initiative
Primary Contact: Roberto V. Zicari (LI) (B)
Award Type: Distinguished Recognition
Innovation: Smart Landscaping Services
Organization: Penn State University
Primary Contact: Vittaldas V. Prabhu (LI) (B)
Kai-Wen Tien (LI) (B), WilliamE. Sitzabee (LI) (B), Phillip Melnick (LI) (B)
Award Type: Distinguished Recognition
Innovation: PieEye – Brand Friendly Privacy for eCommerce
Organization: PieEye Inc., (Video)
Primary Contact: Ofer Hermoni (LI) (B)
Award Type: Distinguished Recognition
Innovation: Place in Network (PIN)
Organization: Cisco Customer Experience (CX)
Primary Contact: Derek Engi (LI) (B)
Gonzalo Salgueiro (LI) (B), Curt Mah (LI) (B), Martin GarciaRangel (LI) (B), Luis Mejia (LI) (B), Tuan Le, Howard Nelson
Award Type: Distinguished Recognition
Innovation: Bell and Howell’s Remote360 for Service Excellence
Organization: Bell and Howell
Primary Contact: Haroon Abbu (LI) (B)
Larry Blue (LI) (B), Arthur Bergens (LI) (B), Jim Feely (LI) (B), Raghu Nayak (LI), (B)
Award Type: Distinguished Recognition
Innovation: LABORA – Payroll Remittance For Farm Workers
Organization: LABORA
Primary Contact: Rene Blanco (LI) (B)
Victoria Mendez, Carla Matos(LI) (B), Ryan Klatt (LI) (B), Jaspal Brar (LI) (B), Maryann Delfin (LI) (B)
Award Type: Distinguished Recognition
Innovation: Human-centric Hybrid Intelligence Service Support (HISS)
Organization: University of Kassel, Research Center for Information System Design (ITeG)
Primary Contact: Mahei Manhai Li (LI) (B)
2021 Impact Awards
Overall Impact
– Innovation: Automated Pollution Control System
– Organization: GreenTech Solutions
– Primary Contacts: Sarah Connors, Mike Reynolds
Nominate for the 2025 Awards
Know an innovator or organization that deserves recognition? Nominate them for the next Excellence in Service Innovation Award.
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