Heather Yurko is the Director of Global Channels Management at Facebook, where she and her teams are focused on bringing the best out of technology and talent.  Prior to this role, she was the Chief of Staff + Lead, Future of Work at Cisco, where she enabled Global Services Management acceleration through culture, role and skill transformation.  Working with senior executives, they created sustainable processes that ensured continuous improvement of their services and accountability of their Service Owners.

Heather led Cisco’s Global Services Logistics + Operations IT software development team, a $37M software portfolio that managed $10.6B in sparing worldwide, where she shepherded the team’s transformation through Digitization and DevOps-based Agile Delivery.  Heather also led global teams in Cisco focused on Organizational Research + Development and Internal Talent Management.

She and her teams have won multiple industry awards, including the ERE Award, Pega’s Business Innovation Award, NC Technology Associations’ Business Value: Technology Award, Gartner’s BPM Excellence Award for North America, Oracle’s Chief Sustainability Officer of the Year and Pega’s Program Success Award.  She has been a featured speaker at multiple conferences focused on innovation, process improvement, transformation, technology and leadership, including HICSS.   She has published a white paper on Organizational Design aligned to Services Delivery.

Earlier in her career, Heather successfully built two start-up companies – one producing and showcasing Designer Toys, and one creating financial modeling software.  Throughout her T-shaped career, she has gathered experience in Manufacturing, Program Management, Software Development, Training Design, Sales, Marketing, and Communications.  In addition to running two start-ups, she also has experience working in large, global enterprises like Dun + Bradstreet, Lucent Technologies, and Paine Webber.

Heather holds an MA in Organizational Psychology from Columbia University-Teachers College.  Outside of work, she can be spotted in the wild, having adventures with her family in the Greater Metro NYC area.

Position Statement

Under my leadership, ISSIP will grow and transform into a broader-reaching, increasingly meaningful organization.  Our current membership is focused mostly on the technology and higher education sectors; I will focus on our contacts in other industries via targeted campaigns to expand our membership beyond our current borders. The three goals that I will lead ISSIP to achieve are:

• Expanding our membership significantly (at least 50 people each) into a minimum of two additional industries: Financial Services, Arts + Entertainment, Hospitality, Healthcare, Government.  These members will be encouraged to create new SIGs.
• Expanding our publication partnerships with universities and professionals to produce at least two ISSIP-led books
• Creating a revenue stream for ISSIP – expanding our services and beginning to charge for membership, then reinvesting in our programs and improving the quality of our services

I am confident that, with my network and relationships that already exist within ISSIP, these goals will be achieved.  Thank you for your consideration.