ISSIP Executive Leadership Team 2024
Deb Stokes
President, ISSIP
Leader External Research,
Office of the CTO,
Dell Technologies
Linkedin
Nicole Reineke
ISSIP VP
Strategy Council Chair
Distinguished Product Manager
N-able
Linkedin
Jim Spohrer
ISSIP Co-Founder & Board Sec./Treasurer
Distinguished Fellow
IBM, Retired
Linkedin
Michele Carroll
ISSIP Executive Director
President
Carrollco Marketing Services
Linkedin
Focus Area Leadership Team 2024
ISSIP AI COLLAB Leadership 2024
Debra Satterfield
Dept Chair CSULB
ISSIP AI COLLAB Lead
Linkedin
Jim Spohrer
ISSIP Co-Founder & Board Sec./Treasurer
Distinguished Fellow
IBM, Retired
Linkedin
Michele Carroll
ISSIP Executive Director
President
Carrollco Marketing Services
Linkedin
Haluk Demirkan
Head of Science for Forecasting, Analytics & Machine Learning
Amazon
Linkedin
ISSIP Board of Directors 2024
Dr. Jeffrey Welser
COO & VP
IBM Research
Linkedin
Warner de Gooijer
Global Lead Innovation & Incubation
Cisco
Linkedin
Annie Hardy
Senior Visioneer
Cisco
Linkedin
Haluk Demirkan
Head of Science for Forecasting, Analytics & Machine Learning
Amazon
Linkedin
Yassi Moghaddam
Executive Director & Lecturer, HCI Program
UCSC Silicon Valley
Linkedin
Ammar Rayes
Principle Technology Product Mgr – DNAC & AI
Cisco
Ammar Rayes (LI)
Sunil Kripilani
CTO
Waltz Health
Linkedin
Vanita Wells
Vice President
(Reality Labs) Meta
Linkedin
Yasunori Kimura
Principal Fellow, Center for Research Japan Science & Technology (JST)
Linkedin
Jim Spohrer
ISSIP Co-Founder & Board Sec./Treasurer
Distinguished Fellow
IBM, Retired
Linkedin
ISSIP Strategy Council 2024
The strategy council is on-call to provide on-going advice to the ISSIP Leadership Team and Board of Directors, as well as twice a year providing an assessment of service innovation priorities for institutional members’ technology, business, and social responsibility directions. Utpal Mangla and Deborah Stokes are co-chairs of the ISSIP Strategy Council 2022.
Nicole Reineke
ISSIP VP
Strategy Council Chair
Distinguished Product Manager
N-able
Linkedin
Michele Carroll
ISSIP Executive Director
President
Carrollco Marketing Services
Linkedin
PK Agarwal
Dean UC Santa Cruz,
Silicon Valley Ext
Linkedin
Carlotta Arthur Executive Director, DBSSE ,The National Academy of Sciences, Engineering and Medicine LinkedIn
Gerhard Gudergan
Metropolitan Cities
CEO
Linkedin
Rama Akkiraju
VP AI/ML for IT, NVIDIA
Linkedin
Terri Griffith
Beedie Chair, Innovation & Entrepreneurship
Simon Fraser University
Linkedin
Nathan Tymann
Director, Workforce Planning & Early Talent
Red Hat
Linkedin
Heather Yurko
VP, Digital Talent + Operations
Mastercard
Linkedin
Alex Kaas
Fellow & Principal Director
Accenture Labs
Linkedin
History: 2021
ISSIP Executive Committee 2024
The executive committee meets twice a month to execute, support, and/or provide input to and feedback on ISSIP day-to-day operations, such as ISSIP events, publications, conferences, collaborations, membership, awards and recognition, as well as other activities. Twice a year the executive committee provides input to and feedback on the ISSIP Progress and Board of Directors calls.
Deb Stokes
President, ISSIP
Leader External Research, Office of the CTO, Dell Technologies
Linkedin
Nicole Reineke
ISSIP VP
Strategy Council Chair
Distinguished Product Manager
N-able
Linkedin
Michele Carroll
Executive Director, ISSIP
Founder & President
Carrollco Marketing Services
Linkedin
Jim Spohrer
Board Secretary/ Treasurer, ISSIP
Distinguished Fellow
IBM, Retired
Linkedin
Haluk Demirkan
Board Director, ISSIP
Head of Science for Demand Forecasting, Data Analytics & Machine Learning
Amazon
Linkedin
Ammar Rayes
Board Director, ISSIP
Principle Technology Product Mgr – DNAC & AI
Cisco
Ammar Rayes (LI)
Yassi Moghaddam
Board Director, ISSIP
Executive Director & Lecturer, HCI Program
UCSC Silicon Valley
Linkedin
Gerhard Gudergan
Strategy Council, ISSIP
Metropolitan Cities
CEO
Linkedin
Heather Yurko
Strategy Council, ISSIP
VP, Digital Talent + Operations
Mastercard
Linkedin
Sunil Kripalani
Board Director, ISSIP
CTO
Waltz Health
Linkedin
Awards & Recognition
To recognize and amplify ISSIP member work and initiatives aligned to our mission, ISSIP annually evaluates and recognizes Excellence in Service Innovation with impact for Society, Business and Innovation itself. Meet our Awards Committee which calls for these nominations in the Fall, rigorously and objectively rates submissions, and presents awards in the Spring. Additionally, ISSIP presents a range of awards and recognitions to support development of ISSIP member technical eminence.
Newsletter Team
History of Staff and Volunteers and Advisors. We are also grateful to Past VP Nominees for their past and on-going contributions to the ISSIP community.
ISSIP-related Conferences 2022
HICSS
HICSS is an annual conference in early January in Hawaii, USA. ISSIP ambassadors lead various tracks with call-for-papers, and best paper and best case study highlighting industry-academic collaboration recognition are often possible, including digital badges and certificates. Be sure to check ISSIP Blog posts and ISSIP Newsletters for updates on HICSS tracks. HICSS is over 50 years old, and stands for the Hawaiin International Conference on Systems Sciences (HICSS).
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History: ISSIP has sponsored best paper awards at HICSS since ISSIP 2013, and service science tracks have existed at HICSS since 2006.
AHFE HSSE
The Applie Human Factors and Ergonomics umbrella conference has multiple conference tracks, including the Human-Side of Service Engineering.
 Christine Leitner (LI) |  Clara Bassano (LI) |  Deb Satterfield (LI) |  Walter Ganz (LI) |  |
History: HSSE was started by ISSIP members in 2012, and initially met every other year, but increased to every year with the pandemic shift online in 2020. ISSIP sponsors best paper awards at HSSE.
Naples Forum on Service
The Naples Forum on Service has a focus on three pillars, service-dominant (S-D) logic, network theory, and service science.
 Francesco Polese (LI) |  Cristina Mele (LI) | | | |
History: The Naples Forum on Service (NFoS) has met every other year since 2009, and ISSIP formalized it relationship with NFoS by appoint ISSIP Ambassadors, and also sponsoring a best paper award.
