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CFP in: Engineering and Management of IT-based Service Systems: a Systems
Approach. Special issue of IJITSA (http://www.igi-global.com/ijitsa)
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SUBMISSION DUE DATE: extended to August 31, 2013
PUBLISHING DATE: July, 2014
OBJECTIVE:
This special issue aims to increase our scientific theoretical and applied
knowledge on the engineering and management of IT-based service systems
from a Systems Approach view.
CONTEXT:
Service paradigm has been identified as one of the relevant themes for IT
in the last decade (Demirkan and Goul, 2006; Rai and Sambamurthy, 2006;
Beachboard et al. 2007; Zhao et al. 2008). While models of processes for
engineering and managing IT-based service systems (like ITILv2, ITIL v3,
ITIL v2011, CMMI-SVC, CobIT, ITUP, MOF 4, ISO 20000) have been posed,
their specific practices are still partially used by the majority of IT
Datacenters in large and medium sized organizations. Additionally, since
IT-based service systems are also systems (Tien, 2008; Alter, 2008; Mora
et al., 2009) their essential and shared attributes for general systems
(Ackoff, 1971; Gelman and Garcia, 1989) should be also considered.
RECOMMENDED TOPICS:
Topics to be discussed in this special issue include (but are not limited
to) the following:
• Systems Foundations of IT-based Service Systems
• Determination of the Role of Service Systems in Super-systems such as
Economical, Environmental, Social and Political that is making it a
Service System
• Definition of Sub-systems that are forming a Service System in order to
assure the fulfillment of its Mission and Objectives
• The specificity of the organization and management of the service
systems, which assure their productivity as well as their development
• Conceptual comparative studies of ITSM standards and models (ISO 20000,
ITIL, CMMI-SVC, ITUP, MOF 4, CobIT)
• Empirical studies on implementations of ITSM standards and models (ISO
20000, ITIL, CMMI-SVC, ITUP, MOF 4, CobIT)
• Applied cases of implemented engineering practices for IT-based Service
Systems
• Applied cases of implemented management practices for IT-based Service
Systems
• Applied cases in real Data Centers
• Applied cases of adaptations of ITSM Processes for specific SMBs
• Application of IT-based Service Systems in Critical domains (health care,
international security, international financial stock markets, green
initiatives, gap e-education)
• Classification of IT-based Service Systems
• Value models for IT-based Service Systems (how can it be valued a priori
(designs) and a posteriori (evaluations of real systems))
• Innovative applications of IT-based Service Systems
SUBMISSION DUE DATE: extended to August 31, 2013
PUBLISHING DATE: July, 2014
SUBMISSION PROCEDURE:
Researchers and practitioners are invited to submit papers for this
special theme issue Engineering and Management of IT-based Service
Systems: a Systems Approach on or before August 31, 2013 to Dr. Manuel Mora
(ijitsa@gmail.com). All submissions must be original and may not be under
review by another publication. INTERESTED AUTHORS SHOULD CONSULT THE
JOURNAL’S GUIDELINES FOR MANUSCRIPT SUBMISSIONS at:
http://www.igi-global.com/development/author_info/guidelines%20submission.pdf.
All submitted papers will be reviewed on a double-blind, peer review
basis. Papers must follow APA style for reference citations.
GUEST EDITORS:
Dr. Ovsei Gelman, Universidad Nacional Autónoma de México, México
Dr. Mahesh S. Raisinghani, Texas Woman’s University, USA
Dr. Miroljub Kljajic, University of Maribor, Slovenia
Dr. Manuel Mora, Autonomous University of Aguascalientes, Mexico
ABOUT International Journal of Information Technologies and the Systems
Approach (IJITSA):
The Journal of Information Technologies and Systems Approach (IJITSA) is
an academic and practitioner journal created to
disseminate and discuss high quality research results on Information
Systems and related upper and lower level Systems as well as on its
interactions with Software Engineering, Systems Engineering, Complex
Systems and Philosophy issues, through rigorous Theoretical, Modeling,
Engineering or Behavioral studies in order to explore, describe, explain,
predict, design, control, evaluate, interpret, intervene and/or develop
organizational systems where Information Systems are the main objects of
study and the Systems Approach –any variant- is the main research
methodology and philosophical stance used. This journal is an official
publication of the Information Resources Management Association
(http://www.igi-global.com/ijitsa), and it is semi annually published
(both in print and electronic form).
Editors-in-Chief:
Emeritus Professor Frank Stowell, University of Portsmouth, UK
Professor Manuel Mora, Autonomous University of Aguascalientes, Mexico
Published:
semi-annually since 1998 (both in Print and Electronic form)
www.igi-global.com/ijitsa
PUBLISHER:
The International Journal of Information Technologies and the Systems
Approach (IJITSA) is published by IGI Global (formerly Idea Group Inc.),
publisher of the “Information Science Reference” (formerly Idea Group
Reference), “Medical Information Science Reference”, “Business Science
Reference”, and “Engineering Science Reference” imprints. For additional
information regarding the publisher, please visit www.igi-global.com.