Moderator: Jim Spohrer (ISSIP) (LI) Speakers: Miquel Serracanta (CSCMP - Council of Supply Chain Management Professionals) (LI) Heather Yurko, MasterCard (LI) Yassi Moghaddam, UC Santa Cruz (LI) Join ISSIP for an Ambassador Panel on the topic of skills needed for Industry 5.0 and the future of…
Customer Wellness & Fitness March 13, 2024 – 9-10am (US Pacific) (12 EST) REGISTER HERE Customer Wellness & Fitness reveals the major cycles and moments of joy and disappointment in strategic service outsourcing engagements. At the core of this thesis is applying the physician’s Hippocratic Oath to complex service engagements “To Do No Harm.” Service agreements…
Customer Wellness & Fitness March 13, 2024 – 9-10am (US Pacific) (12 EST) REGISTER HERE Customer Wellness & Fitness reveals the major cycles and moments of joy and disappointment in strategic service outsourcing engagements. At the core of this thesis is applying the physician’s Hippocratic Oath to complex service engagements “To Do No Harm.” Service agreements…
8:00-8:10am (PST) Welcome, AI Impacts on Democracy, Survey Findings 8:10-8:35am (PST) Panel Perspectives 8:35-8:55am (PST) Discussion 8:55am-9am (PST) Closing Register Here Recording, Presentation Slides and event recording will be emailed to all registered participants. Current state: How are emerging AI services and capabilities threatening and helping advance democracy around the world? What new AI…
How are large language models (LLM) constructed to ensure inclusiveness and eliminate bias?
What are the service providers' difficulties and areas of focus? How are designers addressing and eliminating implicit bias from AI algorithms? Panelists will explore how to ensure trust under the information asymmetry between providers and users.
Next Steps conversation to define further research needs The third and final event in ISSIP’s 2024 Series exploring AI Impacts on Global Democracy will provide a summary of themes and findings to date, and turn to defining next steps. Our panel will address questions such as: What do we need to better understand and regulate…
Agenda: Welcome and Introductions – Christine Ouyang (ISSIP Ambassadors Lead) and all Ambassadors; 20min Brief update on ISSIP Priorities (platform and programs) – Michele Carroll (Executive Director) and Jim Spohrer (Co-Founder, Board Director); 20min Planning for 2025 - Discussion – Christine; 5min Topics and Priorities for 2025 -- ISSIP Ambassador; 10min Survey, Benevity, etc. and closing; 5min Annual ISSIP…
Jan Simon-Veicht ISSIP Ambassador (RECORDING) In person/hybrid event roundtable discussion will be November 19th, 2024 in San Francisco, CA. This event explores the intersection of AI, service innovation, and human-centered design. In Collaboration with EIT Digital Silicon Valley and its mission to foster Europe's digital transformation and promote technological progress that benefits society. We are going…
Which service systems have learned from the pandemic lockdowns? We live in a world of overlapping service systems. Changes in one system may impact or influence responses in others. This roundtable invites practitioners to join in conversations to share perspectives and gain insights collectively. Each session focuses on a question emphasizing a systems approach to…
Chairs: David Ing and Gary Metcalf. ISSIP Ambassadors to Creative Systemic Research Platform Institute (CSRP Institute) Discussant: Gary Metcalf Discussant: David Ing Discussant: Mike Wing Moderator: Zaid Khan The KOF Economic Institute at ETH Zurich charted globalization with rapid growth through the 1990s, that now appears to have slowed. The slope of KOF Globalization Index has flattened through…
ISSIP Welcomes Dr. Jochen Wirtz Tuesday 24 June at 8 PM ET / 5pm Pacific, as the coauthor of Generative AI Meets Service Robotics This session will take place on ISSIP Zoom Join Zoom Meeting https://us02web.zoom.us/j/82742714529?pwd=MhQvfaDOrFYj0ELesC8FzYH6Y53RsI.1 Meeting ID: 827 4271 4529 Passcode: 690677 This session will be moderated by ISSIP Ambassador Kevin Clark who contributed to this paper…
Many thanks to the organizers, panelists, and participants for a lively discussion on the topic of AI augmentation and automation across service systems. Recording: https://youtu.be/KmkfRxWwDgk Summary & Chat: https://www.slideshare.net/slideshow/20250715-roundtable-on-systems-in-service-series-ai-augmentation-and-automation-docx/281643335 Topic: Where can service systems benefit more from Intelligence Augmentation (IA), over AI Automation? Register here. Intelligence Augmentation (IA) enhances and elevates human’s ability, intelligence, and…