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ISSIP July 2023 Newsletter

ISSIP July 2023 Newsletter

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ISSIP Monthly Issue 83 | July 2023

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Editor’s Note:
ISSIP recently had its third Ambassador Panel Series on Women in Tech. It has drawn a lot of interests from next generation female leaders who wanted to hear the stories from women who went through the path before them. It was also a great opportunity for the panelists to learn from each other through engaging discussion that offered some great food for thought. In July, we are planning a Panel Discussion on Future of Work. With the rise of Generative AI and Chat GPT, the fear of AI and anxiety around job security is becoming more real across many industries. In this panel discussion, the panelists will discuss what skills we need to develop in order to be ready for Industry 5.0. If you are keen to learn more about what skills will give you the edge to excel in Industry 5.0, this panel discussion would be a good venue to hear about the latest thinking and insights on this topic. 

I also would like to take this opportunity to send a big shout out to Zahra Shahsiah who has been supporting content planning and the curation of newsletter content. 

Editor-in-Chief
Cecilia Lee
 

ISSIP Special Event 

 ISSIP Progress & Board of Director Calls (First Half 2023)

ISSIP Progress and Board of Director (BOD) calls happen twice a year, on the last Wednesday of January and July, and are one of the best ways to catch up on a range of ISSIP activities, and better connect with ISSIP Leadership. 
A great way to stay up-to-date with ISSIP offers is to attend or review ISSIP Progress and Board of Directors (BoD) calls. ISSIP institutional and individual members and all those interested in learning more about service innovation and service science are encouraged to attend. 

The First Half 2023 event will be held on 26th July.

Speakers:

Utpal Mangla, ISSIP President 2023

Deborah Stokes, ISSIP Vice President 2023

All members can participate in this event. To register for this event, please click here.

For more information about Progress and BoD calls, please send an email to info@issip.org.

ISSIP News

The 4th ISSIP Ambassador Panel on “Future of Work – What Skills are Needed for Industry 5.0”

The 4th panel on the Future of Work will be held on 27th July. The big deal of the next change in work is the skills you obtain to be forward from the line of job seekers, employees and competitors. How can discuss this trending topic depends on the moderator and how the invited seasoned speakers elaborate their viewpoints. Industry 5.0 skills either soft or hard would be challenging in to work atmosphere and can’t disregard the side effects of not having enough well-rounded perspective on it. It’s highly recommended to join this panel for all who are eager to be familiar with the Future of Work by looking specifically at Industry 5.0 skills.
Panellists: 
Moderator:
             Jim Spohrer (ISSIP) 
You can register for this event here.

ISSIP Weekly Speaker Series: 
The Edge Data Center by Hugh Taylor

The Edge Data Center by Hugh Taylor is a new book in the ISSIP Community Business Expert Press book collection. In this Speaker Series on the 2nd of August, Hugh Taylor will discuss with Jim Spohrer (Member of the Board of Director ISSIP) the published book “Edge Data Center”.

To participate in the event, please click here.

Upcoming Event on 23rd July: 
Portland International Conference for Management of Engineering and Technology

PICMET ’23 will be held in Mexico with the  participation of leading associations and experts. This year’s conference would be  on ” Managing Technology, Engineering and Manufacturing for a Sustainable World “. To know the details of this event, please click here.

Upcoming Event on 20th July: 
AHFE Human-Side of Service Engineering

AHFE 2023 International, jointly with the affiliated conferences, will be held under the auspices of 45 scientific advisory boards comprising 896 board members, under one management and one registration. More information on this event is available here.

ISSIP Community Knowledge-Exchange Space

A Big Shout Out to ISSP Ambassadors Panel!

The 3rd panel “Women in Tech: How to Build Your Allies Effectively and Advance Your Career” was held on 20th June (Recording is available at ISSIP Utube Channel). We send out a special thanks to all panelists  –  Deborah Stokes, Nicole Reineke, Annie Hardy, Heather Yurko and Christine Ouyang – who shared their career journeys with us and shared great tips on how to build allies effectively in a highly male-dominant tech industry and advance your career. 

Richard Larson & Ray Fisk Named as ISSIP Fellows

We are pleased to announce that Dr. Richard Larson and Dr. Raymond Fisk are appointed as ISSIP Fellows. ISSIP Fellows serve as a role model for lifetime career achievement in advancing our understanding and practice of service innovation in significant ways, while growing the community. As much as both Richard and Ray have made significant contributions to the service innovation discipline, ISSIP is very excited to welcome them as ISSIP Fellows. 

Dr Richard C. Larson’s key contributions in the service innovation discipline lies in understanding urban systems as service systems, including urban emergency services. For more about Dr Larson’s career and accomplishments, go to MIT, Wikipedia, Google Scholar, and LinkedIn.
Dr Raymond P. Fisk’s major contributions to the service innovation discipline come from his work in  understanding service marketing from both historical and ethical design perspectives. For more about Dr. Fisk’s career and accomplishments go to: Personal website Texas State University, Google Scholar, and LinkedIn.

To know more about the ISSIP Fellow Program, please contact us directly.

Call for 2024 Excellence in Service Innovation Nominations!

The ISSIP Excellence in Service Innovation Award is given once each year to a company or organization (and their individual representatives), that has deployed a new service that, in the judgment of the ISSIP Award Committee, is the most innovative of all of the submissions for that year with impact to business, society, and innovation. The runner-ups will also be recognized through the ISSIP Distinguished Recognition Award, given to submissions that represent innovative and impactful service design and implementations from which service innovators around the world can derive inspiration.

Nominations for 2024 will open in the fall!
For further information, please click here or send an email to the Awards Committee, at awards@issip.org.

Serving as an ISSIP Ambassador!

ISSIP is the professional membership association for people committed to advancing service innovation. In 2014, we established an ‘Ambassador Program,’ to provide a channel for ISSIP members involved in other organizations or peer entities to effectively liaise and collaborate on behalf of ISSIP with those groups.  

Over the years, dozens of ISSIP members have stepped forward to build these collaborations with peer membership organizations, conferences that center service innovation, government, national or community entities, journals, research institutions and foundations. We are volunteer managed and limited only by ISSIP member vision for mutual benefit in collaboration with another peer entity.    

For further information, please click here or send an email to the Executive Director, at michele@issip.org

Call For Authors!

ISSIP in partnership with Business Expert Press is looking for authors! Please read the letter from Collection Editors James C. Spohrer and Haluk Demirkan.

We are inviting scholars and professionals with expertise in all areas of service science and systems to send us a brief proposal of their book. Please fill in Author Proposal Template and send it to Haluk Demirkan (Haluk.Demirkan@gmail.com) ISSIP and Business Expert Press (BEP) partnership supports authors producing concise, academically sound, applied books. 

If you have an idea for a booklet that would fit this business model, please contact us via email at books@issip.org. We look forward to discussing this opportunity with you.

For more information about ISSIP Call for Authors, you can check out previous ISSIP progress calls. You are also more than welcome to join upcoming ISSIP progress calls. Any further queries, please get in touch at  info@issip.org.

Looking for ISSIP Chief Digital Content Program Manager!

As the current Editor-in-Chief has expressed her intention to step down, ISSIP is looking for a Chief Digital Content Program Manager. If you have a keen interest in donating your time and skills to help ISSIP generate digital content and disseminate them across the ISSIP community and beyond, please get in touch with your CV at volunteer@issip.org. You can find the details of job description here. 

Recommended Reading  

Special Offer to ISSIP Members

Buy Books at ISSIP Discounted Prices

All the books in the collection can be ordered on Amazon (typically $10-$20 digital copy and $25-$35 paperback copy), or books can be ordered on the BEP website (search for book, add to shopping cart), where the ISSIP members discount code can be entered (typical costs $5 digital copy and $20 paperback copy). To get the ISSIP member discount code, go to: https://www.issip.org/bep-discount-code/ (login with your ISSIP member password) and copy the code.

For more information about ISSIP-BEP Book Collections, please be sure to also review past or attend upcoming ISSIP progress calls. You can also send an email to info@issip.org with the word “Books” in the subject line. 

Get Involved

Discovery Summits

Discovery Summits are working sessions for industry, academia, and government on a range of topics related to priority trends in business and community that shape the nature of service systems innovation. 

Click here to volunteer to help with Discovery Summit organization, promotion, structuring/fielding the advance ISSIP survey, summarizing findings, or to research, draft, edit or package the White Paper incorporating findings, with insights shared on the day, and/or to assist with organizing content and scheduling social media and PR promotion.
2023 Chair: Deborah Stokes – Linkedin

BOD & Progress Calls

ISSIP Progress and Board of Director (BOD) calls happen twice a year, on the last Wednesday of January and July, and are one of the best ways to catch-up on a range of ISSIP activities, and better connect with ISSIP Leadership.  Click here to volunteer to assist with organizing content from ISSIP leadership, organizing in GDrive, supporting development of data for reporting and administrative requirements of hosting the global call.
Chair:  Michele Carroll – Linkedin

ISSIP Elections Leadership

ISSIP’s immediate past president chairs the Elections Committee which will call for Vice Presidential nominees in the Fall. ISSIP members vote in the fourth quarter and we announce our winning Vice President for the coming year by year’s end. That person is typically president in the following year.  Click here to volunteer to serve along with the Executive Director and immediate past president, on the Elections committee charged with managing the process, from issuing the call for nominations, to securing relevant information from candidates, to organizing responses for Executive Committee approval of ISSIP VP.  
Chair:  Terri Griffith, Immediate Past President of ISSIP – Linkedin

Conference Committee

ISSIP sponsors ‘best paper’ awards and collaborates with multiple industry, government and academic conferences every year.  Click here to join the Conference Committee, which evaluates and prioritizes opportunities for ISSIP involvement with conferences annually and then manages the process of optimizing the value of each for ISSIP membership.  
Chair:  Haluk Demirkan – Linkedin

Membership Committee (Institutions)

Institutional membership in ISSIP has an associated financial sponsorship level – click here for more information – and to serve on the Institutional Membership Growth team.  
Chair:  Michele Carroll, Executive Director – Linkedin

Book a Collections / Publishing

ISSIP partners with the Business Experts Press (BEP) in a program designed to assist members with writing, editing and publishing short books on topics relevant to Service Innovation.

Click to support Co-chairs Haluk Demirkan and Jim Spohrer manage the process and regular publications effort for ISSIP. 

Newsletter

The monthly ISSIP Newsletter is a great source of information about ISSIP people, projects, and activities, including upcoming events. Click here to apply to serve on ISSIP’s Editorial Team, and/or to support gathering and publishing of regular content of ISSIP news. 
Editor-in-Chief:  Cecilia Lee – Linkedin

Social Media Team

Click to volunteer to support ISSIP’s social media presence and platform and content management.
Chair:  Terri Griffith – Linkedin

Events – Event Support

ISSIP Events come in a great variety of forms, and are typically recorded (ISSIP YouTube) and presentation posted (ISSIP Slideshare), as well as a great way for ISSIP members to earn knowledge-sharing eminence badges for speaking. Click here to volunteer to assist with posting ISSIP content to social media and platforms as noted, and support digital credentials management.
Chair:  Jim Spohrer – Linkedin


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