Lumina Foundation, Center for American Progress, and IBM are convening forty participants on Friday April 5th to explore and test the readiness of service science, service research, and service-dominant logic to contribute to institutional practices and public policymaking to improve higher education productivity, quality, cost-effectiveness, and innovation.
Here are the required readings:
Improving Measurement of Productivity in Higher Education
http://www.nap.edu/catalog.php?record_id=13417
(read page carefully for free download button, there is free and for-fee downloads)
A Service Science Perspective on Higher Education: Linking Service Productivity Theory and Higher Education Refor
http://www.americanprogress.org/issues/higher-education/report/2012/08/13/11972/a-service-science-perspective-on-higher-education/
Please register at ISSIP.org (fast and complementary) to join in the discussion.