Welcome to the very first issue of the International Society of Service Innovation Professionals (ISSIP) monthly Newsletter! This is one of the main mediums where we will share highlights of society’s happenings including SIGs, Chapters, Ambassadors program, members’ featured articles, upcoming conferences, events – including ISSIP’s and our affiliates’ -, paper publications, and more…. As … Read more
The goal of Education & Research SIG is to provide an international forum in which interdisciplinary professionals, researchers and educators in service science and innovation can discuss, develop and promote theory-, policy- and practice-related issues and opportunities, can exchange ideas, tools, techniques, processes and applications for education and research, and can have life-long learning and … Read more
What do we mean by service? By Ralph Badinelli, PhD, professor in the Department of Business Information Technology of the Pamplin College of Business of Virginia Tech The service sector is by far the dominant part of the economy in the developed and developing world, yet the discipline of service science is still in its infancy. … Read more
Here is a list of over three hundred references that the well-read service scientist should be aware of, according to Jim Spohrer, Director of IBM Global University Programs, co-Founder the Service Research area of IBM Research, co-Founder ISSIP. Let us know by leaving a comment if you know of others.
The 4th Annual International Conference on Exploring Service Science (IESS) was held earlier this month in Porto, Portugal. Jim Spohrer, Director, IBM University Programs World-Wide (IBM UP), and co-Founder and Board of Directors member of ISSIP, was the keynote speaker on the first day of conference. You may find the full presentation package on Service Science: … Read more
The newly formed ISSIP User Experience Special Interest Group (UE-SIG) is focused on the application and research of user-centered design principles to Services Science and Service Innovation and the sharing and dissemination of this work within our discipline. The UE-SIG is composed of global members from industry (large and small) and academia and we are … Read more
The Service Futures SIG (SF-SIG) within ISSIP is focused on enabling members to understand and internalize the diverse changes taking place to services. Service related efforts are an ever increasing segment of business. The pressure to reduce latency and generate actions in a more timely fashion is increasingly driven by the desire to improve quality and business … Read more
Professor Ng’s Talk at IBM Almaden – Research Insights from Aerospace/Defense outcome-base contracts Professor Ng spoke about how Outcome-Based Contract Irene Ng, Professor of Marketing & Service Systems, University of Warwick, Warwick Manufacturing Group (WMG), spoke at IBM Almaden Research last month about her group’s research findings on outcome-based contract, an area she has frequently written … Read more
Trading zones and interactional expertise [youtube]http://youtu.be/u-BnJzxIPK4[/youtube]
Next week, Professor Irene Ng, Professor of Marketing & Service Systems, University of Warwick, Warwick Manufacturing Group (WMG), will be giving two talks at IBM Almaden Research that may be of interest to you. For more background and how to attend or listen in, please check the Service Science blog. Here is the abstaract for … Read more
