Please register and join us for the first in a series of ISSIP events on the transformation of industry sectors in the AI Era (register here, all who register will receive a link to the recording, even if you cannot attend the online session live). How will we measure business and societal progress across industry … Read more
Article below written by Martha G. Russell Martha G. Russell Ph.D. is Emerita at Stanford University, former Executive Director of mediaX at Stanford University with the Human Sciences and Technologies Advanced Research Institute (HSTAR), Founder and President of Connect Consultants International, Inc., and Founder and President of Tahoe Music Alive. “What is my community?” asked … Read more
At the Jan 31, 2024 progress call with its board of directors, ISSIP introduced nineteen (19) new ISSIP Ambassadors. ISSIP’s ‘Ambassador Program,’ established in 2014, provides a channel for ISSIP members involved in other organizations or peer entities to effectively liaise and collaborate on behalf of ISSIP with those groups. In 2022 the membership association advancing service innovation of benefit to … Read more
IESS is one of ISSIP’s priority conference sponsorships annually. In 2024, Jim Spohrer, our co-founder and board director spoke at the pre-conference events and workshops, delivered a keynote talk and assisted with judging best papers. Below are full proceedings of this important event, Jim’s highlights and pictures from other speakers, sponsors and participants. We look … Read more
Author: Madhavi Godbole (LI) Revolutionizing Enterprise Resource Planning (ERP) systems through Artificial Intelligence (AI) represents a significant advancement in the way businesses manage their resources, processes, and data. AI integration into ERP systems can lead to enhanced efficiency, innovation, and overall business performance. Here are key areas where AI can contribute to transforming ERP systems: … Read more
Author: Madhavi Godbole (LI) In the fast-paced and ever-evolving landscape of finance, service innovation is a key driver of success. As industry adapts to technological advancements, artificial intelligence (AI) tools have emerged as powerful catalysts for change. From streamlining processes to enhancing customer experiences, AI is revolutionizing the way financial services are delivered. This article … Read more
Author: Bert Painter (LI), bertpainter@gmail.com A number of us in our Sociotechnical Systems (STS) community of organization design practitioners and academics have been much impressed with ISSIP members’ espousal of “Human-Centered” AI (HCAI) for service innovation development in organizations. Indeed, having read books like Human-Centered AI (Shneiderman, 2022), we see a very strong affinity between … Read more
Authors: Utpal Mangla and Atul Gupta The key business capabilities focused on 5G adoption for Industry 4.0 include automation, robotization, smartphones, artificial intelligence (AI), and the Internet of Things (IoT). The 5G equipment manufacturers have developed devices mainly smartphones, IoT, and networks with ultra-low latency (< 5ms), 99.999% availability, 100x (compared to 4G) number of … Read more
The International Society for Service Innovation Professionals today announced nine new ISSIP Ambassadors for 2023. Our hearty welcome to each of these leaders. We look forward to your leadership in identifying mutual opportunity for our organizations, initiatives, members and/or events. From upper left to lower right Tim Baines (LI), The Advanced Services Group (TASG) Ali Bigdeli (LI), The Advanced Services … Read more
On May 3, 2023, the ISSIP Ambassador Panel entitled Improving Service System Sustainability: Issues and Challenges was held. The recording and slides are now available on ISSIP YouTube and ISSIP Slideshare. Special thanks to the following ISSIP Ambassadors, who received ISSIP Digital Credentials (DC) for Knowledge Sharing Eminence: Moderator: Jim Spohrer (LI),(DC) Panelist: Marialuisa Saviano … Read more
