We have entered the era of Smart Machines (Artificial Intelligence, powered by Cloud, Analytics, Social Networks and accessible through mobile devices and sensors) that provides great opportunity for individuals, communities, regions, countries and the planet; yet, it is disrupting traditional assumptions and beliefs about the certainty of organizations, employment, and the nature of work itself. … Read more
Special issue of INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE on “Smart interactions with consumers: from co-creation to smart partnerships” In the last decade, marketing has shifted from a traditional product-dominant view, considering the product as the basis of each strategy, to a service-dominant logic, based on the centrality of intangibility in terms of exchanges, relationships, and interactions … Read more
ISSIP, in collaboration with Mayo Clinic, Bahir Dar University, Morgan State University, the University of New Hampshire (UNH), IBM, Marquette University, Northwestern University, and Avant Education Concepts held a very lively workshop on April 29-30 at Bahir Dar University (BDU), Bahir Dar, Ethiopia titled “Service Innovation In Medical and Engineering Education”. The effort led by Dr. Zelalem Temesgen (Zami), … Read more
A new contribution “collaborative innovation” by Haluk Demirkan, Jim Spohrer and Nicholas Donofrio to The Palgrave Encyclopedia Of Strategic Management Edited by Mie Augier and David J. Teece. http://www.palgraveconnect.com/esm/doifinder/10.1057/9781137294678.0103 http://www.palgraveconnect.com/esm/ Definition: Collaborative innovation is a dynamic capability of entities for sensing, seizing and managing new levels of socio-economic transformation, based on opportunity sharing within and … Read more
On March 24th, 2014, ISSIP in Collaboration with California Center for Service Science and IBM held its first Symposium on the Future of Service Innovation at the historic Almaden Research Center in San Jose, California. This was a by-invitation only event that was open to ISSIP members. The Symposium coincided with the annual T-Summit which began on … Read more
Dear ISSIPers, Happy 2014! We hope you had an enjoyable Holiday Season and a Wonderful New Year. In the spirit of New Year’s resolutions, we like to invite those of you who have been thinking about getting more involved in ISSIP to consider at least one of the following for 2014… If you … Read more
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Charlie Bess, HP Fellow, ISSIP VP, Chair Service Futures SIG, and BOD Member I was in a discussion with a researcher at the MIT Center for Digital Business a few weeks back. We were talking about automated workflow and tools that will shape services futures like adaptive case management. Case management in its … Read more
I was in a discussion with a researcher at the MIT Center for Digital Business a few weeks back. We were talking about automated workflow and tools that will shape services futures like adaptive case management. Case management in its most generic form is tracking the response to a request for service. That is fairly … Read more
Jorge Cardoso Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany CISUC, Department of Informatics Engineering, University of Coimbra, Coimbra, Portugal jorge.cardoso@kit.edu, jcardoso@dei.uc.pt The Linked Unified Service Description Language (Linked USDL or simply USDL was developed for describing business, software, or real world services using machine-readable and machine-understandable specifications to make them tradable on the … Read more
