Prof. Dr. Salvatore Moccia ISSIP contributing Editor-in-Chief Hello, ISSIPers! Good Morning! Just back from the CyberTech Conference, Tel Aviv. What’s new there? Not new discoveries, but a lot of highlights. First, it is more and more clear that…
Terri Griffith, Keith Beedie Chair in Innovation and Entrepreneurship, Simon Fraser University; 2022 ISSIP President The International Society of Service Innovation Professionals (ISSIP) is pleased to recognize several outstanding volunteers' contributions during 2024. The ISSIP “Above and Beyond” honor highlights…
Hello, ISSIPers! Happy New Year! I wish I were Gartner, McKinsey, or The Economist and could share with you a world-class forecast on what to look out for in 2025. But I am not. However, as Professor of Strategic Management,…
Prof. Dr. Salvatore Moccia Editor-in-Chief Image prompt: Create an image of Plato’s Allegory of the Cave, focusing on the moment of escape and enlightenment. In the foreground, depict dark, shadowy caves with a fire. Highlight the contrast between the dim,…
Hello, ISSIPers! Reflections of Guest Editor-in-Chief Prof. Dr. Salvatore Moccia, EIT First, some news: 1) From Reuters, 21/02/2024: Social media platform Reddit has struck a deal with Google, opens new tab to make its content available for training the search engine…
By Nicole Reineke (LI) and Maggie (Ming) Qian (LI) Embracing innovative solutions is key to staying ahead of user experience (UX) dynamics. One recent evolution in UX is the integration of Generative AI into UX processes, with the goal of…
By Utpal Mangla, IBM (LI) & Mathews Thomas, IBM (LI) Artificial intelligence has been around since the 1950’s, but even to skeptics, the recent advances with Generative AI (GenAI) significantly move the needle forward. There has been massive early adoption…
Authors: Utpal Mangla and Atul Gupta The key business capabilities focused on 5G adoption for Industry 4.0 include automation, robotization, smartphones, artificial intelligence (AI), and the Internet of Things (IoT). The 5G equipment manufacturers have developed devices mainly smartphones, IoT,…
How can we enable human-centered service innovation? A service design perspective (Story 2) By Cecilia Lee (LI) and Utpal Mangla (LI) In our previous blog entry, we discussed the growing momentum of academics’ efforts in trying to understand an intricate…